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This post has 136 Replies | 7 Followers

Posts 86
Scott Fillmer | Forum Activity | Replied: Sat, Aug 21 2010 8:03 AM

Jeremy:

Interesting. If Logos tells us that they can take any books off the iPhone at any time, I think they could be in line for a lawsuit. Still, Logos should refund any books that they have taken off the iPhone. It might be their right to do this, but it is my right to get reimbursed.

as far as I can tell, no one is being charge for the access to their library on their iPhone/iPad, it is included as "free" with your base package.  They probably included it for "free' so when issues like this came up they could say there isn't anything to refund, because technically there isn't.  Still doesn't make it right.

Posts 654
Jeremy | Forum Activity | Replied: Sat, Aug 21 2010 8:11 AM

Scott Fillmer:

Jeremy:

Interesting. If Logos tells us that they can take any books off the iPhone at any time, I think they could be in line for a lawsuit. Still, Logos should refund any books that they have taken off the iPhone. It might be their right to do this, but it is my right to get reimbursed.

as far as I can tell, no one is being charge for the access to their library on their iPhone/iPad, it is included as "free" with your base package.  They probably included it for "free' so when issues like this came up they could say there isn't anything to refund, because technically there isn't.  Still doesn't make it right.

Again, I am speaking for a small number of people who use Logos primarily/only on their iPhone/iPad.

Posts 446
Jonathan Sine | Forum Activity | Replied: Wed, Sep 8 2010 2:41 PM

It appears to be back! Wink

 

 

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 2744
Bohuslav Wojnar | Forum Activity | Replied: Thu, Sep 9 2010 2:33 AM

Jonathan Sine:

It appears to be back! Wink

 

Yes, it is back! Great job Logos Yes

Bohuslav

Posts 2
Chris Dixon | Forum Activity | Replied: Thu, Sep 9 2010 5:32 PM

I agree.  I was VERY glad to see it back a few days ago and was hoping it wasn't a glitch.

Posts 376
Dan Sheppard | Forum Activity | Replied: Thu, Sep 9 2010 6:26 PM

I may be mistaken, but it appeared to me that the product disappeared and then later, a new revision reappeared.  So maybe they jerked it off the list, so they could provide something better! 

 

Posts 856
Michael McLane | Forum Activity | Replied: Tue, Sep 14 2010 4:13 PM

Am I missing something? Just yesterday or the other day I had BKC for mobile devices, now it seems to be missing again? What is going on here?

Of course I could be blind after a long day!

Posts 2
Chris Dixon | Forum Activity | Replied: Tue, Sep 14 2010 5:50 PM

Missing again for me too.  Can someone please tell us what's going on?

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Sep 14 2010 8:18 PM

Jonathan Sine:
It appears to be back! Wink

Now you see it. Now you don't....

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 980
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Wed, Sep 15 2010 9:13 AM

There was a miscommunication internally. The publisher did not grant permission for use on the iPhone.

Posts 32
Richard Stimson | Forum Activity | Replied: Thu, Sep 23 2010 3:15 AM
Normal 0 false false false MicrosoftInternetExplorer4

 

I sent the following request to David C. Cook:

Resource Need


The following comments were sent via the Feedback form on Saturday, September 18, 2010 at 7:14 AM:
 (Customer was on http://www.davidccook.com/index.cfm at the time.)

Richard Stimson , a 45-54-year-old Male from the 32923 area has the following resource need:

 
  
Specific Resource Need:   
  
I have paid for two copies of BKC. One on Logos and one on Olivetree. Now on my iPad I can not use either. I need you to give permission for this. This whole experience has caused me not to trust digital books. Can you help me. You requested we NOT send information on promotions and new product announcements to this e-mail address.    
 

They responded with this statement:

From: Karen Athen
Sent: Monday, September 20, 2010 12:44 PM
To: Sheila Frey
Subject: Re: Website - Resource Need

 

We don’t have digital files for this title. He should check with Olive Tree, a lot of eBook sales avenues will give you a new one based on your new device. I am guessing that he use to use a different eReader. He needs to make sure that he tell the company he is buying from what device he has to insure that he gets the correct format.

All I have is a pdf and it is not interactive or reflowable.

On 9/20/10 12:38 PM, "Sheila Frey" <Sheila.Frey@davidccook.com> wrote:

Dear Karen,
 
I am stuck with this one. Any thoughts?
 

Respectfully,
 
Sheila Frey
Permissions/Archives

Which made no sense to me so I wrote back:

Hi Ms. Frey:

 

I do not understand Ms. Athen's statement, "We don’t have digital files for this title."  I have Bible Knowledge Commentary (BKC) on my computer with Logos Bible Software and then on my Palm with Olivetree.  So the digital files (as I understand the term) does exists.

 

It appears that David C. Cook is putting a road block in the way.  As a customer I do not understand this and feel that the information given to you is less than honest.  Please educate me if I am mistaken.  

Please consider writing Ms Frey yourself at Sheila.Frey@davidccook.com

Posts 32
Richard Stimson | Forum Activity | Replied: Fri, Sep 24 2010 2:48 AM

Here is the response:

Dear Mr. Stimson,   I understand your frustration. With today's technology, vocabulary is sometimes used interchangeably when, in actuality, terms may  refer to different technology.   As I understand it, when our files are created, they are in an electronic form to go to the presses and that's how they are saved. We have contracts with companies (i.e. Logos, Olivetree) who convert these files to be used with their own readers or equipment. For example, Amazon.com converts files to be used on Kindle; these files can only be read by Kindle and won't work on any other reader. So while we do indeed have electronic files, they are not meant for public consumption but for the presses. The situation today reminds me of when Apple and PC programs were not interchangeable and only with consumer frustration was that changed. Today, X Box games cannot be played on wii or Play Station, so until consumers pressure companies to make them compatible, they won't be. We are a not-for-profit publisher primarily supplying paper products although we are moving to more electronic capability. This transition to electronic publishing can be frustrating for consumers and I'm sorry about that.   Back to your request,; I do not know what iPad reads. If you can find that information and it will read a pdf. (which is what we save our electronic files as), please let me know.   Respectfully, Sheila Frey Permissions Coordinator David C. Cook
Posts 86
Scott Fillmer | Forum Activity | Replied: Fri, Sep 24 2010 5:33 AM

I really don't understand why this is so hard for the Cook people to understand.  You have to actually get a hold of someone who actually understands the question, which would seem to be no one.  The only person I have found to know what I was talking about, and give me an actual answer was the person running their Twitter account, to which he said "we are not offering it on the mobile platform" and that was it.

The fact that Shelia with David C. Cook asks about the file format just shows (with all do respect to Shelia) that she has no idea what you are talking about.  It is Logo's format, their app, and obviously this book has been produced for the mobile version, we all had it at one point.

I just find it really hard to believe that there isn't someone over at David C. Cook who can understand the question.  Someone does, because someone told Logo's they couldn't use it on the mobile platform.

Posts 3810
spitzerpl | Forum Activity | Replied: Fri, Sep 24 2010 7:26 AM

Dave Dunkin:

There was a miscommunication internally. The publisher did not grant permission for use on the iPhone.

Are you able to distinguish to us whether it was a statement like "we have considered your request and the answer is no" or simply no reply yet but someone took something else as a yes.

Posts 980
LogosEmployee
Dave Dunkin (Faithlife) | Forum Activity | Replied: Fri, Sep 24 2010 9:32 AM

Philip Spitzer:
Are you able to distinguish to us whether it was a statement like "we have considered your request and the answer is no" or simply no reply yet but someone took something else as a yes.

I don't have that information right now but I will post here when I do.

Posts 13413
Mark Barnes | Forum Activity | Replied: Fri, Sep 24 2010 9:37 AM

Richard Stimson:
I have paid for two copies of BKC. One on Logos and one on Olivetree. Now on my iPad I can not use either

I know this is off-topic, but your OliveTree version should still work. At least, it's still being marketed on Olivetree's website.

Posts 32
Richard Stimson | Forum Activity | Replied: Fri, Sep 24 2010 10:29 AM

Mark:

You would think it would work on the iPhone in Olivetree if it worked on the Palm, but here is a whole conversation on the Olivetree Forums just like ours:

http://www.olivetreeforum.com/ot_forum/viewtopic.php?f=39&t=2360

 

I got this e-mail from David C. Cook (Sheila) today, and it is hopeful (I really hope others will e-mail her):

 

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4

From: Sheila Frey [mailto:Sheila.Frey@davidccook.com]
Sent: Friday, September 24, 2010 11:53 AM
To: rstimson@specialgatherings.com
Subject: RE: Website - Resource Need

 

Thank you for checking on this. I have set e-mails trying to find out what happened. I'll gladly grant permission if I can find out what happened and why!

Sheila Frey

 

 

Posts 86
Scott Fillmer | Forum Activity | Replied: Fri, Sep 24 2010 10:50 AM

I received a similar reply from Sheila when I emailed her as well, she said she was going to look into the matter?

Posts 86
Scott Fillmer | Forum Activity | Replied: Wed, Sep 29 2010 6:06 AM

Well I think this sheds a little light on what happened from the publishers point of view... of course this still means that the publisher is the one who is keeping the BKC from being used on the mobile platform.  Still doesn't make any sense to me why they would allow it in a digital form for Logos to use but not on the mobile platform.

Anyway, this is the email I received from the publisher.

-------------

 

ddd
from Sheila Frey <Sheila.Frey@davidccook.com>
sender-time Sent at 7:57 PM (GMT-06:00). Current time there: 6:56 AM.
to Scott Fillmer <scott.fillmer@gmail.com>
cc "specialgathering@yahoo.com" <specialgathering@yahoo.com>,
Michelle Webb <Michelle.Webb@davidccook.com>
date Tue, Sep 28, 2010 at 7:57 PM
subject RE: Bible Knowledge Commentary on Logos Mobile Platform

 

Thank you for your interest and your comments concerning the Bible Knowledge Commentary in a mobile platform.

After exhaustive research, I found that Olive Tree and Logos were using the above product without permission. Olive Tree had requested permission but was denied because our company is discussing developing that platform in house; Logos never requested permission. I'm sorry you were mislead and were able to use the product for a only short time, although it was never legally available.

Thank you for bringing this issue to our attention.

Respectfully,

 

Sheila Frey

Permissions Coordinator

David C. Cook

Posts 654
Jeremy | Forum Activity | Replied: Wed, Sep 29 2010 3:08 PM

If you can use your iPhone to get a book on biblica.com, you should be able to use that same phone using the Logos app. If David C. Cook thinks I am going to pay for any book on their mobile device that I have already paid for with Logos they are crazy. Why would anyone even want to buy a book through David C. Cook's up and coming mobile device? The Logos app can do anything it does and it can be used on the computer. The only thing I can think of is that David C. Cook doesn't want to split profits with Logos. 

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