MORE INDEXING PROBLEMS

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CLIFF TIDD | Forum Activity | Posted: Sat, Dec 18 2010 6:16 PM

I also have had an indexing crash since the last update.  It runs for about 50 minutes before crashing looking for a translation word for the reverse interlinear resource.  Attached is a log file.

Thanks for your help.Cliff

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Dave Hooton | Forum Activity | Replied: Sat, Dec 18 2010 6:26 PM

Clifton, welcome to the forums!

The error is on the NASB95. We aren't able to offer a solution, just some suggestions & get in touch with Technical Support on Monday.

See the threads listed here for suggestions.

Dave
===

Windows & Android

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Mark Smith | Forum Activity | Replied: Sat, Dec 18 2010 6:29 PM

Cliff, the indexer is failing on the New American Standard Bible 1995. Take a look at the post here: http://community.logos.com/forums/t/27503.aspx  and follow the directions I gave for eliminating the offending files and trying again. Your files are NASB95.logos4 and NASBNT.lbsrvi and NASBOT.lbsrvi.

This may or may not work You can also check the threads Dave Hooton points to in the entry after mine.

Edit: Dave got you an answer first. We seem to be plagued with these issues lately and hope Logos can clear up what is causing them.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 5
CLIFF TIDD | Forum Activity | Replied: Sun, Dec 19 2010 9:36 AM

I actually tried two of the suggestions.  The last was deleting the three NASB files.  When I first restarted L4 and went to my library a message said the NASB wasn't there but should be.  There was a button to click on to download.  I did that. I also later started the indexer.

Now I don't seem to have an indexer problem but I also no longer have the NASB.  The only NASB files remaining are NASBCONC and NASBDICT.

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Mark Smith | Forum Activity | Replied: Sun, Dec 19 2010 10:45 AM

Try typing Update Resources in the Command Bar and hitting Enter. This command can take awhile to complete because it checks all your resources against your license file and the latest versions available. It should detect the missing files and download them.

Since we seem to have a rash of similar issues with indexing of late and you as well as other have had trouble getting the NASB95 restored, we may have to wait until Monday and get a word from Logos on what else to do. Of course, you can also call support Monday to get direct help if this suggestion doesn't work.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 5
CLIFF TIDD | Forum Activity | Replied: Sun, Dec 19 2010 4:31 PM

Mark, I tried the update resources once again but it does not find anything to download.  I guess we will have to wait and see what Logos has to say tomorrow.

Thanks for your help.

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Mark Smith | Forum Activity | Replied: Mon, Dec 20 2010 2:59 PM

Clifton, I wonder if you called Logos Tech Support on this issue and whether anything has been resolved?

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 5
CLIFF TIDD | Forum Activity | Replied: Mon, Dec 20 2010 5:05 PM

Mark, I didn't so I called a few minutes ago.  I could not find on their website the hours of operation.  In any event I did speak to someone who told be the problem was being handled by level 2 techs.  But since it was almost quitting time I would have to call back tomorrow.  But I did get a case number.  I will call tomorrow when they open at 9 EST.

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Mark Smith | Forum Activity | Replied: Mon, Dec 20 2010 5:38 PM

Thanks. We'll await your response.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 5
CLIFF TIDD | Forum Activity | Replied: Wed, Dec 22 2010 3:53 AM

Mark, I wasn't able to get to my computer until late last night.  The solution from Tommy at Logos was to delete Resourcemanager.db, restart L4, Update Resources.   I don't have an extensive library but almost 5GB was downloaded and then indexed.

This morning everything seems back to normal.

Have a Merry Christmas.

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Forum MVP
Mark Smith | Forum Activity | Replied: Wed, Dec 22 2010 7:13 AM

Thanks for letting us know and glad you are back up and running.

Pastor, North Park Baptist Church

Bridgeport, CT USA

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