B7 Mac Freezing on Biblical Places

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This post has 32 Replies | 1 Follower

Posts 75
Glenn Gervais (google) | Forum Activity | Replied: Mon, Feb 28 2011 12:52 PM | Locked

good news!

A while back you mentioned you had a layout that could trigger this crash, does that still trigger the crash?

 

Posts 1081
Martin Folley | Forum Activity | Replied: Mon, Feb 28 2011 1:07 PM | Locked

Yes it does  Sad

3426.Archive.zip

I do not know if you have access to the layout but if you do then it is the one called 'Devotional'

I pretty much update this layout everyday. It is the same layout as the original screen dump, with Places, Things and People all open behind the ESV in the top central panel.

 

 

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 75
Glenn Gervais (google) | Forum Activity | Replied: Mon, Feb 28 2011 1:39 PM | Locked

I can try to use your layout. Please compress and attach your layouts.db

/Users/<user name>/Library/Application Support/Logos4/Documents/<logos 4 encoded user>/LayoutManager/loyouts.db

 

We'll get this figured out.

 

Posts 1081
Martin Folley | Forum Activity | Replied: Mon, Feb 28 2011 1:52 PM | Locked

Here you go ...

7558.layouts.db.zip

Hope this helps ...

 

Many thanks

 

Martin.

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 75
Glenn Gervais (google) | Forum Activity | Replied: Wed, Mar 2 2011 8:21 AM | Locked

Thank you! I was able to use your layouts.db to load your layout and navigating to Lebanon caused a crash on my dev box, so I was able to debug and fix the issue.

It was a timing issue with loading the next 'place'.

I did not get it fixed in time for the 4.2a release but will be in the first 4.2a service release

Posts 1081
Martin Folley | Forum Activity | Replied: Wed, Mar 2 2011 8:31 AM | Locked

Thank you Glenn for all of your efforts.

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 75
Glenn Gervais (google) | Forum Activity | Replied: Thu, Mar 3 2011 11:48 AM | Locked

We released 4.2a SR-1 yesterday (due to larger issue with indexing) but I think my fix was in that code. 

Can you test out your Devotional layout with 4.2a SR-1?

Posts 1081
Martin Folley | Forum Activity | Replied: Thu, Mar 3 2011 1:04 PM | Locked

Hi.

"Update Now" told me that there was no update.

I used feed://clientservices.logos.com/update/v1/feed/logos4-mac/beta.xml to get the latest, at least I think it is the latest. Your post says '4.2a SR-1', the feeds says '4.2a RC1' and the About dialogue box says 'Logos Bible Software 4.2a (4.21.5.0585) ' (No RC or SR)

Either way, the 4.21.5.0585 build has just crashed.

7041.Archive.zip

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 4077
Melissa Snyder | Forum Activity | Replied: Thu, Mar 3 2011 1:22 PM | Locked

Martin Folley:

I used feed://clientservices.logos.com/update/v1/feed/logos4-mac/beta.xml to get the latest, at least I think it is the latest. Your post says '4.2a SR-1', the feeds says '4.2a RC1' and the About dialogue box says 'Logos Bible Software 4.2a (4.21.5.0585) ' (No RC or SR)

Try this link to install 4.2a SR-1 (v4.21.5.0790):  http://www.logos.com/logos4mac. That version includes the crash fix.

Posts 75
Glenn Gervais (google) | Forum Activity | Replied: Thu, Mar 3 2011 1:23 PM | Locked

Apparently the SR-1 did not get put on the beta channel.

 

If you want SR-1 you can set your update channel to stable, then run "Update Now"

We will be releasing more 'beta' updates, but I'm not certain when or how soon that will happen.

Posts 1081
Martin Folley | Forum Activity | Replied: Thu, Mar 3 2011 1:55 PM | Locked

Melissa Snyder:
Try this link to install 4.2a SR-1 (v4.21.5.0790):  http://www.logos.com/logos4mac. That version includes the crash fix.

Thanks Melissa.

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 1081
Martin Folley | Forum Activity | Replied: Thu, Mar 3 2011 1:59 PM | Locked

Glenn Gervais:

We released 4.2a SR-1 yesterday (due to larger issue with indexing) but I think my fix was in that code. 

Can you test out your Devotional layout with 4.2a SR-1?

The fix fix seems to work Big Smile

Thank you.

 

BTW. the debugging script that I ran using the terminal, was that a one shot or is my system still generating bigger logs?

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 75
Glenn Gervais (google) | Forum Activity | Replied: Thu, Mar 3 2011 2:13 PM | Locked

I think the  enabling of the debugging was overridden when you upgraded to the next Beta, RC, SR-1

The update puts a new application with original (non debug) logging level

 

You can check by looking in your logging folder

/Users/<mac user name>/Library/Application Support/Logos4/Logging

The Logos4.log should not have DEBUG entries (it is just a text file if you want to open and look)

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