L4 Mac is failing to Index after receiving an 170 MB update today...

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This post has 24 Replies | 2 Followers

Posts 692
Otto S. Carroll | Forum Activity | Posted: Fri, Apr 8 2011 1:36 PM

...will I need to force a complete re-index of L4 to correct?

Running 4.2a SR-4 (4.21.5.0947)

1106.Logging.zip

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15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 8982
LogosEmployee

Please follow the steps at http://community.logos.com/forums/p/32065/238705.aspx#238705 to work around this issue.

Posts 692
Otto S. Carroll | Forum Activity | Replied: Fri, Apr 8 2011 3:20 PM

Thanks Bradley!

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15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 2662
mab | Forum Activity | Replied: Fri, Apr 8 2011 6:57 PM

This isn't the time-saving experience I was looking forward to on a Friday night Huh?

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 4
Kaynenn Parker | Forum Activity | Replied: Fri, Apr 8 2011 8:34 PM

Could you be able to help me figure out how to delete this resource? My L4 mac keeps shutting down during search. What should I do to fix this issue. Is deleting HCSB the answer? And how do I do this?

Posts 692
Otto S. Carroll | Forum Activity | Replied: Fri, Apr 8 2011 8:54 PM

Close Logos 4 and then go to the following folder in Finder -

/Users/username/Library/Application Support/Logos4/Data/randomnumbers/ResourceManager/Resources.

Find and delete "HCSB.logos4" from within that folder.

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15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 4
Kaynenn Parker | Forum Activity | Replied: Fri, Apr 8 2011 9:04 PM

Where do I find that folder. Sorry, i am new to this program.

Posts 692
Otto S. Carroll | Forum Activity | Replied: Fri, Apr 8 2011 9:25 PM

Close all of your applications, and open "Finder." On the left side of the panel, find "Devices" and select your internal hard drive. From there, find and select the following folders in the order given by this string:

/ Users / {your username} / Libray / Application Support / Logos4 / Data / {randomnumbers} / ResourceManager / Resources.

Find and delete "HCSB.logos4" from within the Resource folder.

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15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 5091
Forum MVP
Mike Binks | Forum Activity | Replied: Sat, Apr 9 2011 1:46 AM

HI Otto

Won't this just trigger a re-download next time you update resources?

Wouldn't a better solution to be to 'hide' the resource?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Apr 9 2011 2:11 AM

Mike Binks:
Wouldn't a better solution to be to 'hide' the resource?

Concur, after hiding resource, restarting Logos 4 deletes resource file.

After merge posting crash from incremental Bible indexing, now running Rebuild Bible Index command in Logos 4.2a SR-4 (with new HCSB in resource folder).  If indexer crashes again, plan to hide HCSB, then Rebuild Bible Index.  Once read about HCSB resource update on forums, would unhide HCSB.

Edit: Indexer crashed while merging Bible postings, hide HCSB (dragged from Library to Program Settings Hidden Resources), restarted Logos 4 Mac, then ran Rebuild Index command:

Keep Smiling Smile

Posts 692
Otto S. Carroll | Forum Activity | Replied: Sat, Apr 9 2011 6:33 AM

Mike & Keep Smiling,

I deleted the resource per Bradley's instructions. My understanding was that Logos replaced the corrupted file with the previous file (until the corrupted file is debugged). So yes, after deleting the corrupted HCSB, a download of the replacement HCSB was triggered when I opened Logos again. I then forced a "Rebuild Bible Index," per Bradley. The indexing took around 2 hours to complete. All is working well on my L4 Mac now, including HCSB...

 

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15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 8899
fgh | Forum Activity | Replied: Sat, Apr 9 2011 6:49 AM

Mike Binks:
Won't this just trigger a re-download next time you update resources?

Yes and no... Yes, it will download (in fact, the instructions on that other thread specifically included re-downloading it), but, as I understand it, they've removed the offending file from their servers and replaced it with the older one, so what you'd be re-downloading would be the file you had two days ago, not the one that caused all this trouble. So, if you don't need it, you can hide it until they've fixed the new file, and save yourself one download and one indexing session, but if you do need it, re-downloading should be fine. That is, apart from my minor troubles below.

Bradley Grainger:

Please follow the steps at http://community.logos.com/forums/p/32065/238705.aspx#238705 to work around this issue.

These instructions didn't work exactly as intended for me. (Perhaps because my download included the IVP and a couple of other buys as well?)

Most of the steps went fine, but rebuild bible index didn't do anything at all. I tried Enter, I tried clicking in the dropdown: nothing. The indexing icon didn't even flash. I then closed and reopened Logos an extra time, which triggered a complete rebuild of the Bible Index, indexing of 23 other resources and a merge of that new supplemental index with the Library Index. So far so good (except that it took incredibly much longer than it should have done, and there were quite a few "warnings" in the log). It's just that the 'new' HCSB file is still sitting in the Downloaded folder. It never moved over to Resources, and consequently can't be used. I don't think I've ever opened it, so it's no problem, but I thought you should know about it.

Maybe I should also mention that the first download had another problem as well: one of the IVP files didn't download with the others; it only turned up after the restart, when the indexing should have been started.

Plus they have the wrong metadata. It's been half a year since you changed the lexicon/dictionary/encyclopedia thing. Shouldn't you have this right by now? It took me an hour or more to twist my collections so that these few books showed up where they should. 

I'm also wondering why my indexer log says "Using language sv-SE", when I am, in fact, using the English UI?

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Apr 9 2011 10:06 AM

For grins, unhide HCSB, restarted Logos 4, which downloaded HCSB resource file.  After download, HCSB was searchable via Basic Search, but not a Bible Search, so used rebuild bible index command that completed successfully.  Now can crash Logos 4.2a SR-4 by doing a Bible Search:

Last bible in Logos4.log before crash is HCSB:

5810.Archive.zip

For grins, hide HCSB, restarted Logos 4 Mac.  A Bible Search now completes whose Grid does not include HCSB:

However, change Bible Search from a to the quickly causes another crash:

45706.Archive.zip

Now to rebuild bible index again with HCSB hidden.

Keep Smiling Smile

Posts 692
Otto S. Carroll | Forum Activity | Replied: Sat, Apr 9 2011 11:17 AM

I was able to do both searches with HCSB unhidden and in grid since doing the Bradley work-around. Interesting that your L4 crashes when doing so...

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15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 2662
mab | Forum Activity | Replied: Sat, Apr 9 2011 5:55 PM

I elected to replace my Logos 4 folder with a Time Machine backup from the last good update/turn off auto update and just run a reindex since I don't back up the index files. That's going on now. I tried everything including a scan resources and HCSB wasn't showing up. Very strange. I hope they get this sorted out early next week.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 692
Otto S. Carroll | Forum Activity | Replied: Sat, Apr 9 2011 7:14 PM

Michael Ballai:

I elected to replace my Logos 4 folder with a Time Machine backup from the last good update/turn off auto update and just run a reindex since I don't back up the index files. That's going on now. I tried everything including a scan resources and HCSB wasn't showing up. Very strange. I hope they get this sorted out early next week.

Just curious Michael - why not include the index files in your Time Machine backups? I personally backup all Logos files in Time Machine as well as keep updated clones of my internal drive so I can quickly restore my install back to its last working state for situations like many are experiencing with this resources update.

__________

15" rMBP 2.6 GHz i7 | 16 GB RAM | 1.0 TB Flash Drive | OS X 10.12.3 | Logos 7.0 (7.3.0.0062)

Posts 2662
mab | Forum Activity | Replied: Sat, Apr 9 2011 10:06 PM

I find TM to be a resource hog on my Mac Mini which just barely meets spec. Especially if Logos is indexing or I want more windows open. I set TM to run every three hours so I can get more work done.

The mind of man is the mill of God, not to grind chaff, but wheat. Thomas Manton | Study hard, for the well is deep, and our brains are shallow. Richard Baxter

Posts 8899
fgh | Forum Activity | Replied: Fri, Apr 15 2011 3:05 PM

fgh:

Bradley Grainger:

Please follow the steps at http://community.logos.com/forums/p/32065/238705.aspx#238705 to work around this issue.

These instructions didn't work exactly as intended for me. (Perhaps because my download included the IVP and a couple of other buys as well?)

Most of the steps went fine, but rebuild bible index didn't do anything at all. I tried Enter, I tried clicking in the dropdown: nothing. The indexing icon didn't even flash. I then closed and reopened Logos an extra time, which triggered a complete rebuild of the Bible Index, indexing of 23 other resources and a merge of that new supplemental index with the Library Index. So far so good (except that it took incredibly much longer than it should have done, and there were quite a few "warnings" in the log). It's just that the 'new' HCSB file is still sitting in the Downloaded folder. It never moved over to Resources, and consequently can't be used. I don't think I've ever opened it, so it's no problem, but I thought you should know about it.

Maybe I should also mention that the first download had another problem as well: one of the IVP files didn't download with the others; it only turned up after the restart, when the indexing should have been started.

The HCSB file never moved from the Downloaded folder, so after waiting a few days I deleted it, assuming that that would trigger a new download. It didn't. I'm still missing it. How do I get it back?

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Apr 15 2011 5:12 PM

fgh:
The HCSB file never moved from the Downloaded folder, so after waiting a few days I deleted it, assuming that that would trigger a new download. It didn't. I'm still missing it. How do I get it back?

Wonder about update resources command ?

Keep Smiling Smile

Posts 8899
fgh | Forum Activity | Replied: Fri, Apr 15 2011 5:19 PM

That, of course, was the first thing I tried. Wink About a dozen times or so. Plus I received another download earlier today.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

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