Crash after update (SR-5)

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Posts 156
Jesús Polaino | Forum Activity | Posted: Thu, Apr 21 2011 10:31 AM

Hi,

This morning Logos updated itself to SR-5. After that, the indexer crashed and now the program crashes everytime I start it. The log is attached.

Thanks for your help.

Blessings,

Posts 5337
Kevin Becker | Forum Activity | Replied: Thu, Apr 21 2011 10:51 AM

Hey Jesus, the crash log indicates that the update didn't work correctly. Try reinstalling from http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe

Posts 156
Jesús Polaino | Forum Activity | Replied: Sat, Apr 23 2011 6:24 AM

Hi Kevin,

It worked!!! Thanks very much. In which line did you find it? This is anoter way to learn and not to ask every now and then...

Blessings,

Posts 5337
Kevin Becker | Forum Activity | Replied: Sun, Apr 24 2011 4:37 AM

The relevant line is

Error ID: 3898
Error detail: DatabaseVersionException: The database schema (14) is newer than the latest schema recognized by this code (13). The database cannot be opened.

This told me that your local databases had been updated by the installer but the base package had not

Also, when you look at the top of the crash dump

Program Version: 4.2a SR-3 (4.21.5.0932)

was listed. This confirmed that you had not updated successfully to SR-5. Solution? Run the installer again. Hope this helps.

Posts 156
Jesús Polaino | Forum Activity | Replied: Mon, Apr 25 2011 2:38 AM

Thanks very much for your explanation.

 

Blessings,

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