Latest Beta 4.3 Beta 5 Locking up my machine

Page 1 of 1 (12 items)
This post has 11 Replies | 1 Follower

Posts 29
James McGowan | Forum Activity | Posted: Wed, May 25 2011 10:39 AM | Locked

Trying to do basic Bible search, Logos locks up every time.  I have tried various Bible versions and searched on single and multiple words. Have to use Task Manager to end the task.  Then have to restart using CTL to get back in.

What's the fix?

Thanks,

Jim McGowan

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Wed, May 25 2011 10:47 AM | Locked

James McGowan:

Trying to do basic Bible search, Logos locks up every time.  I have tried various Bible versions and searched on single and multiple words.

What's the fix?

Thanks,

Jim McGowan

Can't help without your logs:

Please enable logging by carefully following all the instructions in the link below:
http://wiki.logos.com/Diagnostic_Logging


Then run Logos and see if you can repeat the issue that caused the crash. Make sure to post all  the log files here for review.

Here are the Wiki instructions for how to upload logs).
http://wiki.logos.com/Uploading_Logs

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 29
James McGowan | Forum Activity | Replied: Wed, May 25 2011 11:04 AM | Locked

Here's the file...

4571.Logos4.log

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Wed, May 25 2011 11:14 AM | Locked

James McGowan:

Here's the file...

4571.Logos4.log

Aside from a few warnings, the log file does not show any problems, nor does it show a crash.

Did Logos crash before you uploaded the logs?

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 29
James McGowan | Forum Activity | Replied: Wed, May 25 2011 11:26 AM | Locked

Logos locks up each time I try to run the search... I enabled logging and restarted Logos. I ran another search, it locked, I used TM to exit the program. I then sent you the log file.

Posts 4077
Melissa Snyder | Forum Activity | Replied: Wed, May 25 2011 11:27 AM | Locked

James McGowan:
Trying to do basic Bible search, Logos locks up every time.

Hi Jim,

Is the Bible search panel set to Analysis view?  If it is, development is working on a resolution. A workaround is to use one of the other results views in the meantime. 

Posts 29
James McGowan | Forum Activity | Replied: Wed, May 25 2011 12:29 PM | Locked

Well, I did try using the Analysis feature, but only after trying each of the other choices. I am trying to search the NASU and NOW, it seems to be working as it should, unless I use the the Analysis feature. Go figure.

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Wed, May 25 2011 1:11 PM | Locked

James McGowan:

Logos locks up each time I try to run the search... I enabled logging and restarted Logos. I ran another search, it locked, I used TM to exit the program. I then sent you the log file.

Occasionally L4 will appear to be "not responding" when, in fact, it is doing something. If you wait a while, Logos4 will usually come back to life on it's own. In the old days of WinXP, that notice was a sign that the program was frozen and would need to be restarted. In Vista and Win7, it is not necessarily a sign the program cannot recover on its own.

Anyway, I see Melissa helped you and you can get it working for now.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 29
James McGowan | Forum Activity | Replied: Wed, May 25 2011 2:13 PM | Locked

Actually, I am aware of this, however, this was not the issue.  I let Logos alone to "work" on the problem for over 20 min.

My machine is a high end laptop with a quad 4 processor, ample disk space and 6 gb of ram.

There's something not quite right here and I'm sure it will show itself again, so I'll keep a look out for others with a similar problem.

Thanks...

Posts 26531
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, May 25 2011 5:13 PM | Locked

James McGowan:

I let Logos alone to "work" on the problem for over 20 min.

My machine is a high end laptop with a quad 4 processor, ample disk space and 6 gb of ram.

There's something not quite right here and I'm sure it will show itself again, so I'll keep a look out for others with a similar problem.

James, your log shows the results of a "freeze" in Analysis view which has been discussed in two recent threads and is clearly a problem with the beta version. Your only recourse is to restart L4 as you described earlier. If it happens in other search views (Verse, etc) then please upload a log.

Dave
===

Windows 10 & Android 8

Posts 29
James McGowan | Forum Activity | Replied: Wed, May 25 2011 5:23 PM | Locked

Yes, Dave, I am aware of that...

It just so happens that the last time it locked up was when I tried the Analysis so that is the log file I sent in.  I did indicate in my original post that it was locking up on all of the searches I was doing.

Thanks...

Posts 26531
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, May 25 2011 5:30 PM | Locked

James McGowan:
I did indicate in my original post that it was locking up on all of the searches I was doing.

I understood.

Bradley has indicated that the Analysis issue should be fixed in the next beta, but keep logging enabled just in case.

Dave
===

Windows 10 & Android 8

Page 1 of 1 (12 items) | RSS