Logos 4 Crashes - Layouts non functional - Logos 4 non functional

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This post has 10 Replies | 1 Follower

Posts 492
Mr. Simple | Forum Activity | Posted: Fri, Jul 1 2011 12:30 PM

I am getting all kinds of crashes in Logos 4 now.

Whenever I move around favorites, create favorites folders it crashes

When I get into Layouts and attempt to delete an old layout the sub screen pops up for delete yet it does not delete but crashes Logos.

I cannot load any of my old layouts, basically its wiped out all my customizations and I cannot create any new ones, change them or delete them

If I try to use them, Logos immediately crashes.

Basically Logos 4 is nonfunctional at this point for me.

Very, very frustrating --

Any help from tech support would be appreciated.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Fri, Jul 1 2011 2:37 PM

The best ways to get in contact with the Customer Support Department is to either e-mail or call them.  You can reach them by telephone at 1-800-875-6467 during their office hours, Monday to Friday, 6am to 5pm Pacific Time Zone and by e-mail at customerservice@logos.com.  (Just a reminder that they will be closed on Monday for the holiday.)

If you'd prefer to have users on the forum try to help you, it would be a good idea for you to post your logs.  http://wiki.logos.com/Uploading_Logs

Posts 492
Mr. Simple | Forum Activity | Replied: Fri, Jul 1 2011 2:41 PM

Tonya,

Thanks - I'm on the phone with Tech Support right now -

 

Larry

Posts 1432
Tonya J Ross | Forum Activity | Replied: Fri, Jul 1 2011 2:45 PM

Oh good! Smile Have a happy weekend!

Posts 9
Jorge Mendoza | Forum Activity | Replied: Thu, Jul 7 2011 10:30 AM

I'm having the same problem, were you able to get it fixed Larry? and if so, how? thanks

Posts 492
Mr. Simple | Forum Activity | Replied: Thu, Jul 7 2011 12:54 PM

I have an open ticket since July 1 - No resolution at this time - Will update you when I have something definite 

Posts 1674
Paul N | Forum Activity | Replied: Thu, Jul 7 2011 8:14 PM

Larry and Jorge,

By chance did either of you upgrade (automatically or through switching to the beta) to the latest Mac Beta [4.3 Beta 10 (4.30.0.1045)]

I noticed when I installed the latest beta and then opened up one of my more intensive layouts it brought the whole program down, specifically through my commentary list in the passage guide.  Then after this Logos would not finish opening before crashing and closing again.  I found some luck by restarting my computer so Logos would not try to load the layout again when reopening.  Waiting for the next stable version before I do any heavy lifting in Logos. Confused

Posts 492
Mr. Simple | Forum Activity | Replied: Fri, Jul 8 2011 6:31 AM

Did not upgrade to beta - Running the standard stable release 

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Jul 8 2011 8:14 AM

Paul Newsome:

By chance did either of you upgrade (automatically or through switching to the beta) to the latest Mac Beta [4.3 Beta 10 (4.30.0.1045)]

I noticed when I installed the latest beta and then opened up one of my more intensive layouts it brought the whole program down, specifically through my commentary list in the passage guide.  Then after this Logos would not finish opening before crashing and closing again.  I found some luck by restarting my computer so Logos would not try to load the layout again when reopening. Waiting for the next stable version before I do any heavy lifting in Logos. Confused

Wiki Logos 4 Keyboard Shortcuts For Mac includes: "Sign In tip: launch Logos 4, then quickly press and hold command key until Sign In appears – can click “Use blank layout”, then Sign in"

Wonder if intensive layout works with 4.3 Beta 11 ?  If not, please enable diagnostic logging and create a new thread in Mac Beta forum.

WIki Mac Troubleshooting => How to Report Bugs in Logos 4 Mac has log posting steps, which allows opportunity for passage guide crash to be replicated and fixed.  If wait for next stable version to use layout and passage guide bug not fixed, may be calling Logos technical support to repeat crash (with log gathering), then wait some more for a stable service release patch.

Keep Smiling Smile

Posts 492
Mr. Simple | Forum Activity | Replied: Fri, Jul 8 2011 8:19 AM

Keep Smiling 4 Jesus :):

Paul Newsome:

By chance did either of you upgrade (automatically or through switching to the beta) to the latest Mac Beta [4.3 Beta 10 (4.30.0.1045)]

I noticed when I installed the latest beta and then opened up one of my more intensive layouts it brought the whole program down, specifically through my commentary list in the passage guide.  Then after this Logos would not finish opening before crashing and closing again.  I found some luck by restarting my computer so Logos would not try to load the layout again when reopening. Waiting for the next stable version before I do any heavy lifting in Logos. Confused

Wiki Logos 4 Keyboard Shortcuts For Mac includes: "Sign In tip: launch Logos 4, then quickly press and hold command key until Sign In appears – can click “Use blank layout”, then Sign in"

Wonder if intensive layout works with 4.3 Beta 11 ?  If not, please enable diagnostic logging and create a new thread in Mac Beta forum.

WIki Mac Troubleshooting => How to Report Bugs in Logos 4 Mac has log posting steps, which allows opportunity for passage guide crash to be replicated and fixed.  If wait for next stable version to use layout and passage guide bug not fixed, may be calling Logos technical support to repeat crash (with log gathering), then wait some more for a stable service release patch.

Keep Smiling Smile

Been through that process with Tech Support regarding sign in and use blank layout. I sent 3 sets of logs to tech support at this point. No resolution at this point.

 

Posts 492
Mr. Simple | Forum Activity | Replied: Mon, Jul 11 2011 2:14 PM

Jorge Mendoza:

I'm having the same problem, were you able to get it fixed Larry? and if so, how? thanks

Tech support identified the problem and it is being fixed in the next release of Logos in the next couple of weeks.

Without getting into the details the workaround is to complete multiple deletes on the offending layout  due to how the back end database keeps track of Layout Updates under particular circumstances.

 

 

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