Logos 4 crashed after install on new Mac
I installed Logos on my new Mac with Lion yesterday. It installed and periodically indicating it was downloading library. This morning the home screen was open and blank and when I clicked on the Library icon, Logos shut down and gave me an error message.
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Haven't heard anything. Should I just call support?
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Pamela S. Downs said:
Haven't heard anything
It can take a bit of time for the case to be triaged and assigned to a specific developer before we get any feedback.
Pamela S. Downs said:Should I just call support?
If you are running the stable version of the program (we just updated to 4.3 yesterday) you absolutely can call Customer Support for assistance. Since we did just update to a new version, I might suggest you try running the setup again; that's likely the first step CS will have you do anyway. Sometimes just getting the program updated can fix things. To do so, make sure Logos 4 is quit completely and then click here.
If that doesn't get the program running for you and you do want to give CS a call you can reach them at 1-800-875-6467 during their office hours, Monday to Friday, 6am to 5pm Pacific Time.
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Pamela S. Downs said:
I installed Logos on my new Mac with Lion yesterday. It installed and periodically indicating it was downloading library. This morning the home screen was open and blank and when I clicked on the Library icon, Logos shut down and gave me an error message.
Welcome [:D]
Looking in zip file noticed version 4.2b SR-2, which has many known display issues on OS X Lion; concur with suggestion for Logos 4.3 upgrade.
Option: can use wiki Mac Troubleshooting => Update Error steps. Currently, Logos 4 Mac stable and beta download links have same 4.3 version (4.30.0.1517), which was released to stable channel several hours after posting home page crash zip file yesterday.
After installing Logos 4.3, may want to issue rebuild bible index command (fix a Bible search result count issue).
Note: Logos 4.3 changed diagnostic logging default to disabled.
Keep Smiling [:)]
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The fix for this issue will be included in 4.3 SR-1. Once you've installed the update, if you could let us know if the issue has been resolved for you via this thread, that would be greatly appreciated! [:)]
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I installed the upgrade and thought it was fixed. But before I posted, I wanted to check one more time. It is not fixed. Now what is happening is that Logos loads like all is well and then shuts down and closes within one minute or less.
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Pamela S. Downs said:
It is not fixed.
Apologies: If history repeats, hoping for Logos 4.3 SR-1 to ship this week, based on pattern of past Logos 4 Mac service releases => http://wiki.logos.com/Mac_Release_Notes_and_History
Keep Smiling [:)]
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Apologies for the confusion. As KS4J mentioned, 4.3 SR-1 (the update I was referring to) has not yet been released. There will be a forum announcement once it has. [:)]
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Logos 4.3 SR-1 was released this afternoon to stable channel, wonder if crash fixed ?
Noticed http://wiki.logos.com/Logos_4.3_SR-1 release notes include fixed crash loading home page (with reference to this thread).
Keep Smiling [:)]
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The update downloaded and installed. I opened and quickly checked and it is now Logos 4.3 SR-1 but it shut down almost immediately after I had time to check the version.
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Some other forum users have been reporting that the program crashes once after the update and then opens normally the second time. I've reported that issue to Development. Have you been able to open the program after the initial crash?
If it doesn't open, if you could post new logs that would be most helpful and greatly appreciated.
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I have opened multiple times and it closes down almost immediately. I also tried quickly opening a Bible to see if getting off of the home screen would help. It didn't. 66332265.Archive.zip
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Your new logs are showing a different error. [:(]
I'm going to send the new logs to Development.
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Pamela S. Downs said:
I have opened multiple times and it closes down almost immediately. I also tried quickly opening a Bible to see if getting off of the home screen would help. It didn't.
This issue should be fixed in 4.3 SR-2 which should ship soon. Please let us know the outcome, if you would be so kind.
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Downloaded and installed 4.3 SR-2 but Logos still shuts down within a minute of opening. Even uninstalled and then reinstalled---same problem. Here's the error log.
file://localhost/Users/psdowns/Desktop/Archive.zip0 -
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Pamela S. Downs said:
Sorry, here's the error log file.
Looking at archive file contents, noticed Logos4.log has 4.3 SR-1 entries from Aug 17 (11 days ago) plus Indexer.log has more recent "Logos 4 Logging is not enabled."
Wonder about always enabling Mac Diagnostic Logging , could use an AppleScript application => http://community.logos.com/forums/p/34277/272324.aspx#272324
Restart Mac, then launch Logos 4.3 SR-2
If quickly crash again, please compress Logging folder and reply with new archive file.
Keep Smiling [:)]
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To reinforce what KS4J has said, the logs you posted aren't showing the new issue (I'm sorry, I know you must be frustrated.)
It would probably be easiest for you if you permanently enable logging for the time being (there's a link to the wiki page that has the Terminal command in KS4J's post previous to mine, the 'Mac Diagnostic Logging' one.) That way you'll always have current log files. You can always disable the logging later.
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Here's the new archive folder with logging permanently enabled.
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Thank you
It looks like you are getting the same error as the one before this. I've submitted your new logs and let Development know that the issue has not been resolved.
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Any news on a fix? My Bible study started last week and I really need Logos to work on my Mac.
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Logos 4.3 SR-3 release notes => http://wiki.logos.com/Logos_4.3_SR-3 mentions fixes for a couple Mac bugs; wonder if manually updating helps ?
Option: can contact Logos Mac Support (email or call) with reference to this thread => http://www.logos.com/about/contact
Workaround possibility: wiki Logos 4 Mac => Need Logos 4 PC feature? section has Windows virtualization and boot options on Mac (have run Logos 4 Windows in a virtual machine on a Mac).
Keep Smiling [:)]
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Release 3 fixed it!!!!
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