Crash: making PB from docx

Page 1 of 1 (20 items)
This post has 19 Replies | 0 Followers

Posts 3578
steve clark | Forum Activity | Posted: Thu, Aug 11 2011 11:55 AM

i tried to load a simple HTML file into Word and save it as a docx file and then build a PB with that docx file.

It crashes every time, i am running Word 2003 with the Compatibility add-in from MS.

Log file: 3821.Logos4.log

There was no crash log or index log

Docx file which causes crash: 2671.PB 2003 Test2.docx

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

Posts 22746
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Aug 11 2011 12:08 PM

Hi Steve

For info, this also causes Logos to crash when saved using Word 2007.

I downloaded your document, opened it and saved it. I then tried to use the saved file for creating a PB.

Whether the same thing would have happened if loading the Html file directly into Word 2007 is another question.

Graham

Posts 1432
Tonya J Ross | Forum Activity | Replied: Thu, Aug 11 2011 1:36 PM

I was able to successfully build your document.  It did come up with two warnings for external images, but that shouldn't (and didn't for me) cause it to crash as those elements should be ignored.

I'm going to experiment a little further on another test machine with a different configuration and see what happens.

Posts 3578
steve clark | Forum Activity | Replied: Thu, Aug 11 2011 3:33 PM

Thanks Tanya!

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

Posts 1432
Tonya J Ross | Forum Activity | Replied: Thu, Aug 11 2011 3:50 PM

The book compiles for me in a post-4.3 build but does indeed crash in 4.3.

I've sent the document and the logs to Development for investigation.

Posts 9
Seumas Macdonald | Forum Activity | Replied: Thu, Aug 11 2011 4:38 PM

I'm having a similar problem trying to compile a PB. It's a 45 page Greek document and I'm wondering if that has anything to do with it.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Thu, Aug 11 2011 5:02 PM

Seumas Macdonald:
I'm having a similar problem trying to compile a PB. It's a 45 page Greek document and I'm wondering if that has anything to do with it.

We'd need to see your diagnostic logs to know. Smile

Posts 9
Seumas Macdonald | Forum Activity | Replied: Thu, Aug 11 2011 5:56 PM

Ah, I figured that.

Log files:

1055.Logos4.log

0451.Logos4Crash.txt

Posts 1432
Tonya J Ross | Forum Activity | Replied: Fri, Aug 12 2011 12:07 PM

Seumas, this looks like a different issue than the one with Steve's document.  I'll make a case for you, but the Developer is likely going to request the document you are having trouble with.  If you feel comfortable doing so, you can post your document on this thread. Otherwise, send it to Logos4Feedback@logos.com and we'll attach it to the case.

Posts 9
Seumas Macdonald | Forum Activity | Replied: Sat, Aug 13 2011 12:06 AM

Thanks Tonya, I've emailed the document to the Feedback address.

Posts 1432
Tonya J Ross | Forum Activity | Replied: Mon, Aug 15 2011 2:48 PM

I've received your document and your logs and will attach them to the case.

I have a follow up question for you.  If you open the Personal Books panel, does the book you are trying to compile have a 'Last built' date below the title (even though it crashes during the process)?

 

Posts 9
Seumas Macdonald | Forum Activity | Replied: Mon, Aug 15 2011 4:26 PM

No, there is no 'Last built' date listed.

Posts 4077
Melissa Snyder | Forum Activity | Replied: Tue, Aug 16 2011 10:25 AM

Steve ~  This crash will be fixed in 4.3 SR-1.

Posts 3578
steve clark | Forum Activity | Replied: Tue, Aug 16 2011 12:48 PM

Thanks Melissa!

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

Posts 4077
Melissa Snyder | Forum Activity | Replied: Tue, Aug 16 2011 3:08 PM

 

Seaumas~ The crash you're getting will be fixed in 4.3 SR-1.

Posts 9
Seumas Macdonald | Forum Activity | Replied: Tue, Aug 16 2011 3:26 PM

Thanks, good to hear.

Posts 3578
steve clark | Forum Activity | Replied: Tue, Aug 16 2011 7:37 PM

Appears fixed with SR1, the same files now compiles with no issues.

Thanks!

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Aug 16 2011 8:13 PM

My problems continue with building books. I repeatedly receive a "build failed" for a couple of documents. I do not receive a log file to submit, so I will attach the problem document Smile

2273.Redemption.docx

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 28304
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Aug 16 2011 8:33 PM

Jonathan - 

I did a "clear formatting" and it built just fine. I was working on a 500 page document and was experiencing a similar problem. By trial and error, I narrowed it down to something in the last 10 pages! I cleared all formatting, redid it, and it worked wonderfully.

 

OSX & iOS | Logs |  Install

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Aug 16 2011 8:55 PM

Thanks alabama! Took me another 3 or 4 attempts. But it finally built successfully. I wonder if it should take so much work...

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Page 1 of 1 (20 items) | RSS