It is 12:15 PM Easten Time and the installation I began yesterday at 9:30 AM is still in progress (83% of 15.9 GB). At the risk of being called names, I think this is a problem. Is it unreasonable for me to not expect that a software installation should take less than 24 hours?
I'm guessing that they the servers are busy, downloading 15.9Gb will take a while. Sorry not to be of more help. My download of 4.4Gb took about 3-4 hours.
Logos Wiki
So you're still downloading? Is it progressing?
What kind of internet connection do you have? You must have bought Portfolio, since I didn't have to download that much.
Check here for Logos 4 missing features: http://www.logos.com/4/missingfeatures
It took me over 24 hours to download my entire library too. 16 Gbs of anything is a lot to download.
Mac OSX 10.5.8
http://wiki.logos.com
To be fair you are downloading a lot of books. The speed of which depends on the logos servers and your ISP. I've spent a day downloading a game to install because I didn't want to buy and wait for discs via mail... is this any different?
In my download experience if you interrupt the download you don't lose all of the download to that point (please don't hear me say try this, I installed L4 on a clean Windows 7 installation; it might not work the same way in other situations) and when you restart Logos it begins indexing the books that it has. At that point you can open whatever happens to be on your computer, but not search very well.
With all that said the marketing line "Easy Download. Begin using your library today." , in the case of larger packages, is simply not true in many cases. It might get better as the demand on the Logos servers goes down though.
P. Keith Larson: It is 12:15 PM Easten Time and the installation I began yesterday at 9:30 AM is still in progress (83% of 15.9 GB). At the risk of being called names, I think this is a problem. Is it unreasonable for me to not expect that a software installation should take less than 24 hours?
I won't call you names Keith (does calling you Keith count?)
Technically: you've already installed the programs - since you opted for a download install, you're now downloading resources, not the program. Waiting for DVD to be shipped would take longer than 24 hours to arrive. Installing from the DVD only takes minutes (depending on the speed of your drive I guess).
That may not be helpful I realize. Please don't read my post as condescending, I realize it can sound that way - so I'm hoping to head that criticism off.
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Todd Phillips: So you're still downloading? Is it progressing? What kind of internet connection do you have? You must have bought Portfolio, since I didn't have to download that much.
Yes, I am still downloading and it is making progress. You won't believe this, but my system must have crashed over lunch. Thankfully, the download picked up where it left off.
My internet connection is 3Mbps. I did have Portfolio, but I downgraded to Platinum this morning. Platinum cost me only $250 and if I don't like 4.0 the value of the books I can use in 3.0 is like the old Christmas specials Logos use to run. Portfolio on the other hand was a break-even purchase for me. The value of the books I wanted/needed roughly equaled the cost of the upgrade. Monday it was an easy decision to upgrade to Portfolio, this morning it was an easy decision to downgrade to Platinum.
As for the size of the download, the tech support page says the size of the Portfolio download is 8.05, so 7.3 GB of the download are additional books I own. This is why I am so miffed that I was nudged away for the DVD option and urged to purchase the download. I would have gladly paid the price of the overnight delivery of the DVD's if I would have known that the downloads would take this long; especially in light of the fact that I need to install Logos on two computers.
I do have the program installed on my home computer, but because I have had meetings to attend every night this week I have not been about to do any more with it than read my daily devotion. Which I have to say is improved over 3.0. I really like how the daily Bible reading is handled in 4.0. So you see, I am not just randomly taking pot shots at 4.0. I am still excited about the potential of L4, but have grave reservations about the installation process. Up unto this point I have been a real Logos evangelist, but most of the people I know would be even more frustrated than I am by this installation process. People around here do not have super fast broadband.
KevinBecker: To be fair you are downloading a lot of books. The speed of which depends on the logos servers and your ISP. I've spent a day downloading a game to install because I didn't want to buy and wait for discs via mail... is this any different? In my download experience if you interrupt the download you don't lose all of the download to that point (please don't hear me say try this, I installed L4 on a clean Windows 7 installation; it might not work the same way in other situations) and when you restart Logos it begins indexing the books that it has. At that point you can open whatever happens to be on your computer, but not search very well. With all that said the marketing line "Easy Download. Begin using your library today." , in the case of larger packages, is simply not true in many cases. It might get better as the demand on the Logos servers goes down though.
One 24-36 download might be worth it, but when you have more than one computer you have to use Logos on and any future computers you might own. The sum of all these download times is intolerable. Good news. Downloads do resume on Vista computers as well. Thanks for pointing out the fallacy of the claim, "Easy Download. Begin using you library today."
One 24-36 download might be worth it, but when you have more than one computer you have to use Logos on and any future computers you might own. The sum of all these download times is intolerable.
Good news. Downloads do resume on Vista computers as well.
Thanks for pointing out the fallacy of the claim, "Easy Download. Begin using you library today."
P. Keith Larson: One 24-36 download might be worth it, but when you have more than one computer you have to use Logos on and any future computers you might own. The sum of all these download times is intolerable. Good news. Downloads do resume on Vista computers as well.
Yes the downloads resume. The indexing can't (if stopped)...it will restart.
By the way, in case you haven''t seen, people have figured out how to transfer their Logos install with the resources AND the complete indexes to another computer by copying directories. You might want to try that if you have more than one computer. See here: http://community.logos.com/forums/p/3629/27994.aspx#27994
Thomas Black: P. Keith Larson: It is 12:15 PM Easten Time and the installation I began yesterday at 9:30 AM is still in progress (83% of 15.9 GB). At the risk of being called names, I think this is a problem. Is it unreasonable for me to not expect that a software installation should take less than 24 hours? I won't call you names Keith (does calling you Keith count?) Technically: you've already installed the programs - since you opted for a download install, you're now downloading resources, not the program. Waiting for DVD to be shipped would take longer than 24 hours to arrive. Installing from the DVD only takes minutes (depending on the speed of your drive I guess). That may not be helpful I realize. Please don't read my post as condescending, I realize it can sound that way - so I'm hoping to head that criticism off.
I was misled into "opting" for the download install. I was adviced to not go with the DVD. There is not why I would ever purchase the download option knowing what I know now.
I add insult to injury. I thought I was ordering a DVD install disk this morning when I downgraded to Platinum, but in closer inspection I see that it is a media only DVD. This is is worthless to, because the install program now automatically starts downloading before you even have a chance to get into Logos for and use the scan command to read the contents of a DVD or external drive.
You have been nothing but a gentleman, I wish that were true of some of the other beta testers. I think you guys need to realize that there is a huge difference in expectation between being a beta tester and being a paid customer. As beta tester you are required to be patent, as a customer "be patent it is being worked on" is not an acceptable answer.
P. Keith Larson:As beta tester you are required to be patent, as a customer "be patent it is being worked on" is not an acceptable answer.
Keith,
that's completely false.
As a beta testor I'd have paid for my crossgrade GLADLY....I have not had any problems that weren't solved and going to be solved.
Most of the other beta testors GLADLY PAID to upgrade to the next level of Logos 4....
You might be frustrated.. I understand....but please...try and be an adult....ok?
PS: from the online download time calculator:
file size 16gb
download time 23:01:41
Sounds like exactly what you are getting...
Robert Pavich
MS Win 7 Home premium
Intel Core Duo T6600 @ 2.2GHz
6GB Ram
ATI Mobility Raedon 4650 1gb ram
Todd Phillips: P. Keith Larson: One 24-36 download might be worth it, but when you have more than one computer you have to use Logos on and any future computers you might own. The sum of all these download times is intolerable. Good news. Downloads do resume on Vista computers as well. Yes the downloads resume. The indexing can't (if stopped)...it will restart. By the way, in case you haven''t seen, people have figured out how to transfer their Logos install with the resources AND the complete indexes to another computer by copying directories. You might want to try that if you have more than one computer. See here: http://community.logos.com/forums/p/3629/27994.aspx#27994
Yes I have seen, but doesn't his go aganist the philosphy that L4 is for people who don't know what a DIP switch is? BTW I do know what a DIP switch is and I have built many computer from scratch. I could easily do what is described here, but most people I know could not. When I started installing yesterday on my second computer I purposely wanted to see what the setup process would be like. Many people do depend on me for advice on concerning Logos software. Before I recommend this program to others, I want to make sure it is ready for prime time. I was hoping the download times would have improved. They have not.
P. Keith Larson:I want to make sure it is ready for prime time. I was hoping the download times would have improved. They have not.
I might be wrong but as a computer professional...doesn't the size of the pipe determine download times?
According to the online download calculator....at a DSL speed...this is what you get...
that sounds like what you're getting give or take....
what don't I understand about download speeds?
Robert Pavich: P. Keith Larson:As beta tester you are required to be patent, as a customer "be patent it is being worked on" is not an acceptable answer. Keith, that's completely false. As a beta testor I'd have paid for my crossgrade GLADLY....I have not had any problems that weren't solved and going to be solved. Most of the other beta testors GLADLY PAID to upgrade to the next level of Logos 4.... You might be frustrated.. I understand....but please...try and be an adult....ok? PS: from the online download time calculator: file size 16gb download time 23:01:41 Sounds like exactly what you are getting...
You guys are unbelievable. It was only a matter of time before a beta tester came on and called me a baby.
I have not questioned the basic value of L4, when I actually get a chance to use it and not just install it. I am sure I will like it.
Robert Pavich: P. Keith Larson:I want to make sure it is ready for prime time. I was hoping the download times would have improved. They have not. Keith, I might be wrong but as a computer professional...doesn't the size of the pipe determine download times? According to the online download calculator....at a DSL speed...this is what you get... PS: from the online download time calculator: file size 16gb download time 23:01:41 that sounds like what you're getting give or take.... what don't I understand about download speeds?
This is the first I heard of this download calculator. It certainly was not there Monday morning. I am glad for new customers that it is now there.
P. Keith Larson: Is it unreasonable for me to not expect that a software installation should take less than 24 hours?
Keith, it seems like you're still in download mode....not installation mode. Wow, 15.9 GB....you seem to have a semi large library. My download was about 8.0 GB....about 1,200 resources. I'm guessing then that you have about or more than 2,000 resources. Since I haven't read all the posts on this thread I might be asking a redundant question, but what is your current broadband speed?
Once you've downloaded the resources (basically, your updated library) then Logos will begin indexing.... a very time consuming but necessary part of making your Logos experience a wonderful treat. It may not seem it yet to you until you can experience the difference (unless your PC is on an older processor/less memory, etc.). Anyway, I hope your experience is as good as what I've been experience...if not better.
Have a nice day,
Mitch~~~~~~~~~~~~~~http://www.southfayettechurch.org
Mitch Davis: P. Keith Larson: Is it unreasonable for me to not expect that a software installation should take less than 24 hours? Keith, it seems like you're still in download mode....not installation mode. Wow, 15.9 GB....you seem to have a semi large library. My download was about 8.0 GB....about 1,200 resources. I'm guessing then that you have about or more than 2,000 resources. Since I haven't read all the posts on this thread I might be asking a redundant question, but what is your current broadband speed? Once you've downloaded the resources (basically, your updated library) then Logos will begin indexing.... a very time consuming but necessary part of making your Logos experience a wonderful treat. It may not seem it yet to you until you can experience the difference (unless your PC is on an older processor/less memory, etc.). Anyway, I hope your experience is as good as what I've been experience...if not better. Have a nice day,
My DSL is 3Mbps. 4.0 is on my home computer now, but I have not been at home much this week so I can't say too much about the program itself positive or negative.
My indexing on my home computer took about 6 hours. I have no problem with this. It has been the downloading.
P. Keith Larson: You have been nothing but a gentleman, I wish that were true of some of the other beta testers. I think you guys need to realize that there is a huge difference in expectation between being a beta tester and being a paid customer. As beta tester you are required to be patent, as a customer "be patent it is being worked on" is not an acceptable answer.
I appreciate that Keith, Most of us beta testers have been spending many more hours on this forum and it's starting to wear us all a bit thin. We may be a bit terse in our responses as a result. Sorry about that.
As for paying, All of us beta testers have in fact paid all along. I've personally paid thousands for Logos, and I'm eyeing the next upgrade to platinum since it has some books and collections I'd love to add.
I'm only saying that to indicate that we're on the same playing field. To be honest, many of the early posts in the private beta forums were equally as frustrated and sometimes more so. We've had two months to acclimate, hear the answers that now we ourselves are giving and work with the program.
You've got one large download, as beta testers we had many. (and it was painful.) some of them were 2, 4, 8 GB and then there'd be another one! True we had signed up for the beta at that point, but we never knew (not one of us) that we'd have to freak out our ISP's like that.
Finally, I agree that shipping out a DVD or more with all the items on it would be much much better. IMHO this is in some respects a learning experience for Logos as well. Though I'm not sure it should be.
At this point, "be patient it is being worked on" may not be acceptable, but now I'm afraid it is what we have to work with.
I'll do everything I can to ease the transition, and to help once you get going. And I do hope you can start working soon.
P. Keith Larson:You guys are unbelievable. It was only a matter of time before a beta tester came on and called me a baby.
Keith...
Possibly it had something to do with your "less than mature" comment?
Nobody questioned your basic value assessment, but it's the inflammatory wording...misled...things like that....and commenting on the beta testors motives??
All I was pointing out was that you seem to say that Logos sold you a bill of goods and that somehow they "hoodwinked" you when as a software professional (as you pointed out) you should have seen the size of the download and knew it wouldn't take 15 minutes...
thats all...
P. Keith Larson:This is the first I heard of this download calculator. It certainly was not there Monday morning. I am glad for new customers that it is now there.
I just googled "download speed calculator" and went to a website and plugged in your 16 gb and assumed you'd be on DSL or similar...
It's not a Logos thing.