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Posts 129
Mark E. Ryman | Forum Activity | Posted: Fri, Oct 21 2011 5:02 AM

I have never had a problem loading Logos until this morning. It has frozen my Asus G73h four times. Nothing to do but reboot and freeze again. I have run some PC tuneup utilities from AVG that I do a few times a week anyway. To no avail. Everything works but Logos. Should I re-install? 

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TCBlack | Forum Activity | Replied: Fri, Oct 21 2011 5:29 AM

I do not think reinstalling is needed at this point.  

FIrst let's turn on diagnostic logging ( Diagnostic Logging ) and upload your logs here.

We'll take a look at them and see if we can diagnose a problem.

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Kevin Becker | Forum Activity | Replied: Fri, Oct 21 2011 5:31 AM

Mark before we recommend a reinstall have you tried opening to a blank layout? Hold down ctrl as you are starting Logos, before you sign in check the box to open to a blank layout. If it freezes upload logs to this tread, perhaps we can see what's going on.

see: http://wiki.logos.com/Diagnostic_Logging

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 5:43 AM

When I do a <CTRL> Open, it freezes. It will not open a thing except the Logos Window frame. NOthing else. Also, the rest of the computer freezes. I can't do anything but power off. 

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 5:58 AM

See zipped log file below.

 

Posts 1432
SteveF | Forum Activity | Replied: Fri, Oct 21 2011 6:44 AM

Mark E. Ryman:
I tried to delete the lengthy post but could not.

Did you try to click on the "More" button & then choose "Edit"?

 

Regards, SteveF - HP EliteBook 8740w i7-Q720 1.6GHZ 12G RAM Win 7 Pro (x64) 500G@7200 nVidia QUADRO FX3800M - Logos 2 Level 3, L3 Scholar's, L4 Scholar's Gold, L5 Gold

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 6:53 AM

Thanks for that tip. It's edited out now.

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Richard DeRuiter | Forum Activity | Replied: Fri, Oct 21 2011 7:30 AM

Mark E. Ryman:

Your log file does not show a crash, and only shows about 37 seconds of activity (first time stamp=08:44:00; last time stamp=08:44:37). Did you zip and post the log before attempting a restart of L4.

Is there also a Logos4Crash.txt file in the directory? Are there any other logs?

Also, is it possible that you just need to wait a little longer for Logos to finish loading?

It's possible that it actually did freeze at 8:44:37 and sat there for a long time (the time stamp doesn't record duration, only initial events). But if this is all there is, it's not going to help much, if at all.

 Help links: WIKI;   Videos; Logos 5 FAQ (Phil. 2:14, NIV)

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 7:54 AM

There are 14 files that are called AppCrash_logos4indexerex_... 

There is also this attached Logos4Crash.txt file. 

I will now let it try to load for 15 minutes.8780.Logos4Crash.zip

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 8:18 AM

Stayed frozen for 16 minutes and then I forced a reboot. Here is the latest logfile. 5314.Logos4.zip

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TCBlack | Forum Activity | Replied: Fri, Oct 21 2011 8:25 AM

Not quite different - if you ran the program for 16 minutes it only logged the first ~24 seconds before freezing.

I'm not seeing anything specific here - I suggest you contact technical support.

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Richard DeRuiter | Forum Activity | Replied: Fri, Oct 21 2011 8:29 AM

Mark E. Ryman:

Stayed frozen for 16 minutes and then I forced a reboot. Here is the latest logfile. 5314.Logos4.zip

Your Logos4Crash.txt file was from 2011-08-18, so no help there.

Once again this log only shows 24 seconds of activity. Then it stops with no further information.

I think it's time to call or email tech support. The phone number is on the Logos web page, tech support email is tech@logos.com. Feel free to point them to this thread.

 Help links: WIKI;   Videos; Logos 5 FAQ (Phil. 2:14, NIV)

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TCBlack | Forum Activity | Replied: Fri, Oct 21 2011 8:32 AM

Hmm.  

I'm going to shoot in the dark here.  There are no promises here only my musing outloud so to speak.

Both of the relevant logs freeze at or just after locating the history manager database.

C:\Users\Owner\AppData\Local\Logos4\Data\zcctxyu2.rqh\HistoryManager\history.db

Try this: close logos if it's trying to run, reboot if necessary.   →  Then rename the above located history.db to history.db.old  → restart the program and see if it makes a difference.

If it works you've only lost the history database which will be rebuilt for you.  If it doesn't work name the file back if you desire.

 

I'm hesitant because while the first freeze appears right at discovery the second freeze goes ~0.5 seconds past that and freezes at a slightly different location.  But what interests me is the notation in your second log that excess history items are being deleted - it makes me wonder if there's a flaw in the database that is catching it.  

It's only a guess mind you.

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 8:35 AM

On hold with Logos Tech now. Thanks for y'all's help thus far. 

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TCBlack | Forum Activity | Replied: Fri, Oct 21 2011 10:20 AM

Do let us know how it turns out.  If we've missed something obvious we don't want to miss it "next time".  

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 10:39 AM

Okay. Almost 2 hours on phone with two levels of tech support and I'm right where I was before. A larger group will now scour my log file to see what they can come up with. 

Posts 129
Mark E. Ryman | Forum Activity | Replied: Fri, Oct 21 2011 4:42 PM

I tried the "shot in the dark" too, by the way. Wink

Posts 129
Mark E. Ryman | Forum Activity | Replied: Sun, Oct 23 2011 1:12 AM

This is painful.

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