Bug: Crash when building Morph Visual Filter

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Donovan R. Palmer | Forum Activity | Posted: Sat, Dec 3 2011 3:25 AM

I was clicking to the morph visual filter screen and Logos crashed. Attached are my logs. I hope someone from development looks at these because I don't have time to telephone in.

70725.Archive.zip

EDIT: After posting these logs, I went to restart Logos again to resume my studies and it crashed again on startup even before the opening screen! Here's another set of logs.

426142.Archive.zip

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Jack Caviness | Forum Activity | Replied: Sat, Dec 3 2011 4:26 AM

Donovan

Cannot duplicate your crash. What steps did you follow prior to the first crash?

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Donovan R. Palmer | Forum Activity | Replied: Sat, Dec 3 2011 4:37 AM

Hi Jack - nice to see you online... it's been awhile!

I was in the Bible Visual filter screen, started filling out my criteria, realized I was in the wrong screen and clicked on the morph visual button and then boom... and crash. No explanation and I have no clue why that would crash it.  Unfortunately, all of my crashes of late have no pattern or explanation! Sad

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Dec 3 2011 5:58 AM

Donovan R. Palmer:
Unfortunately, all of my crashes of late have no pattern or explanation! Sad

Wonder if have a bootable partition with Snow Leopard ? (vis OS X Lion)

Keep Smiling Smile

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Donovan R. Palmer | Forum Activity | Replied: Sat, Dec 3 2011 7:53 AM

All I got is Lion and a standard factory install. In fact, I am a minimalist and install very little software on my computer because I don't like clutter.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Dec 3 2011 11:48 AM

Donovan R. Palmer:
I was clicking to the morph visual filter screen and Logos crashed. Attached are my logs. I hope someone from development looks at these because I don't have time to telephone in.

Noticed Logos4.log has several "ERROR | 17 | RichTextUriLink | Uri is not valid:  " and couple messages: "ERROR: value [NSConcreteMutableAttributedString] is not a kind of IEnumerableOfRichTextElement" in file before crash of Native Notify Property Changed.

Noticed Visual Filter editing is syncing while being built and modified.

Donovan R. Palmer:
EDIT: After posting these logs, I went to restart Logos again to resume my studies and it crashed again on startup even before the opening screen! Here's another set of logs.

Memory Allocation error for 4 GB again.

Wonder about restarting Mac, then work offline to build Visual Filter ?

Keep Smiling Smile

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Donovan R. Palmer | Forum Activity | Replied: Sat, Dec 3 2011 1:18 PM

Yes, I noticed these errors as well.  I did reboot and I built the visual filter with no problem. That being said, I should not have to reboot to make my computer run Logos. I'm not on the beta channel. This is full release software. NO OTHER software package on my computer runs this way... this is one of the reasons why I went Mac.

Thanks for your help anyhow. I am going to do the persistent widow thing because from now on, any crashes I have I am going to post my logs on here. I won't stop until the crashing stops.

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Jack Caviness | Forum Activity | Replied: Sat, Dec 3 2011 1:33 PM

Donovan R. Palmer:
I should not have to reboot to make my computer run Logos.

Unfortunately, L4 Mac does have some Windows-like features. The need to reboot seems to be one of them. I remember the good old days (2008) when it was not necessary to reboot a Mac for months Big Smile

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Tom Philpot (Faithlife) | Forum Activity | Replied: Sat, Dec 3 2011 1:47 PM

Donovan,

The crash at startup seems to be related to an issue with Lion and the window theme we use for the Login window. I understood that we had a solution to the problem in 4.3 in SR-2 or 3, but there still seems to be problem. I'll have to forward this on to the Logos 4 Mac guys for investigation. (I'm working on Proclaim these days).

The other crash seems to be a bug in the Mac Morph Reference Builder. Both the logs point to where the problem lies so we'll just have to create bugs for both of these issues.

Mobile Development Team Lead

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Donovan R. Palmer | Forum Activity | Replied: Sun, Dec 4 2011 12:44 AM

Hi Tom - many thanks for the response and explanation. It's good to know that the logs can specifically pinpoint the problem.

Tell Bob to put a little extra something in your Christmas stocking!... and maybe I might be praying you get reassigned to Logos 4 Mac again? Wink (nothing against Proclaim, just selfish)

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Donovan R. Palmer | Forum Activity | Replied: Sun, Dec 4 2011 12:48 AM

Jack Caviness:
Unfortunately, L4 Mac does have some Windows-like features. The need to reboot seems to be one of them. I remember the good old days (2008) when it was not necessary to reboot a Mac for months Big Smile

I had a very, very bad week with this Jack. I used to accept this years ago, but this was why I went to OSX. I was sick of software that wouldn't stay up and running... I do hope this is the blip in the road because as much as I would like to see feature parity, I would rather a program with less features that is stable than a full feature program that crashes unpredictably and even loses data (as I found this week) The strength of this in another Bible program that you and I own really shown this week!

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Jack Caviness | Forum Activity | Replied: Sun, Dec 4 2011 3:04 AM

Donovan R. Palmer:
I would rather a program with less features that is stable than a full feature program that crashes unpredictably and even loses data

Agreed.

Donovan R. Palmer:
The strength of this in another Bible program that you and I own really shown this week!

Geeked

Posts 1928
Donovan R. Palmer | Forum Activity | Replied: Sun, Dec 4 2011 4:05 AM

Jack Caviness:

Donovan R. Palmer:
The strength of this in another Bible program that you and I own really shown this week!

Geeked

We probably need to swap a private email. My faith in Logos 4 Mac was unwavering even as early as last week with the crashes, but I have to admit when I lost data it took a serious hit this week. I have a few friends ready to tell me 'I told you so!' which does not help either! Wink Never mind, I'll be posting every crash log for a bit until we see some improvement. Can't say that I have not wondered if I need to reconsider my future strategy... but I'll give it an SR or two.

 

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Tom Philpot (Faithlife) | Forum Activity | Replied: Sun, Dec 4 2011 8:16 PM

Tom Philpot:
I understood that we had a solution to the problem in 4.3 in SR-2 or 3, but there still seems to be problem.

Double checked with some of the other Mac developers and the crash at startup bug fixed in SR-3 was a different issue, not related to the one you're experiencing Donovan. It's still an issue in SR-6.

Mobile Development Team Lead

Posts 1432
Tonya J Ross | Forum Activity | Replied: Mon, Dec 5 2011 1:27 PM

The startup crash should be fixed in 4.3 SR-7, which should ship to the stable channel soon; please let us know if you experience this issue again once you've updated to SR-7.

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Donovan R. Palmer | Forum Activity | Replied: Mon, Dec 5 2011 1:58 PM

Will do and thanks for the acknowledgement. Smile

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Dominick Sela | Forum Activity | Replied: Mon, Dec 5 2011 5:13 PM

4.3 SR-7 shipping, mine is downloading now! This problem is reported fixed!

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Donovan R. Palmer | Forum Activity | Replied: Mon, Dec 5 2011 9:50 PM

Yes Way to go Team Logos!

Way cool. Won't be able to get to any high speed internet for at least two weeks, so this takes me out of action in terms of reporting bugs as I won't be running the latest release. Hope this fixes the Morph Visual Filter screen bug and the Cited By bugs that I have reported and uploaded logs for.

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