BUG: unable to log into Uservoice on Mac/Safari

Page 1 of 1 (6 items)
This post has 5 Replies | 0 Followers

Posts 5636
fgh | Forum Activity | Posted: Sun, Jan 8 2012 2:32 PM

1) No symbols to the right.

2) Typed text turns up on top of the 'instruction'.

3) No dropdown shows when I've finished typing my e-mail, so there's nowhere to enter the password. (And, no, my real e-mail doesn't start with those letters Smile)

4) The only thing that happens when I click Sign in is that the e-mail disappears again.

It works in Firefox (but I generally only open Firefox about once a month or so).

Mac Mini late 2010 8GB RAM 10.6.8

Posts 6692
Forum MVP
Jack Caviness | Forum Activity | Replied: Wed, Jan 11 2012 4:28 AM

This may not be helpful to you, but I did not have a problem.

Posts 5636
fgh | Forum Activity | Replied: Wed, Jan 11 2012 9:53 AM

Jack Caviness:
This may not be helpful to you, but I did not have a problem.

Interesting. I tried removing the Uservoice cookies, but no difference. And I don't want to clear everything out right now. 

It's been like this since Uservoice changed the appearance of the website.

Mac Mini late 2010 8GB RAM 10.6.8

Posts 5636
fgh | Forum Activity | Replied: Sun, Mar 4 2012 11:47 AM

This is still a problem...

Mac Mini late 2010 8GB RAM 10.6.8

Posts 2915
LogosEmployee
Bradley Grainger (Logos) | Forum Activity | Replied: Mon, Mar 5 2012 4:30 PM

Do you have an extension like Ghostery or Disconnect installed, or have JavaScript disabled? UserVoice is a JS-heavy site, and disabling JavaScript, or running an extension that blocks its scripts (in order to prevent them tracking you on other sites) will break the site. You'll probably need to enable cookies and script on *.uservoice.com and/or configure any extensions not to block it.

Posts 5636
fgh | Forum Activity | Replied: Tue, Mar 6 2012 8:17 AM

Bradley Grainger:

Do you have an extension like Ghostery or Disconnect installed, or have JavaScript disabled? UserVoice is a JS-heavy site, and disabling JavaScript, or running an extension that blocks its scripts (in order to prevent them tracking you on other sites) will break the site. You'll probably need to enable cookies and script on *.uservoice.com and/or configure any extensions not to block it.

This is embarrassing. Embarrassed Yesterday I wrote in another thread that Ghostery had never caused me any problems with Logos. I guess those words came back to haunt me pretty quickly Tongue Tied.

Yes, I have both Ghostery and Do Not Track Plus, but the fact is that I've used Ghostery since long before this issue arose, and only started using DNT+ last month, well after I reported it, so it never occurred to me the problem might lay there. A simple uncheck in Ghostery seems to have done the trick. I guess Ghostery liked the old Uservoice site better than the new one. Smile

Thanks for the help!

Mac Mini late 2010 8GB RAM 10.6.8

Page 1 of 1 (6 items) | RSS