Logos 4.5 - getting a new sync error message

I just updated to Logos 4.5 on my iMac. There is a sync icon in the upper right hand corner of my screen. On top of that, icon I have a yellow triangle with the following error message when I hover over it: "An error occurred during synchronization. Click to try again." I've clicked on this several times and always get the same message. Is anyone else seeing this after updating to version 4.5? I have restarted the application after installation and indexing has also completed.

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Lawrence Young

I've experienced the same thing and I'm running Windows 7.

Keep Smiling 4 Jesus :)

Is anyone else seeing this after updating to version 4.5?

Yes, error log includes "The operation is not valid for the state of the transaction." for Web Service (Internal Server Error).

Keep Smiling [:)]

Scott E. Mahle

Same here [:^)] on Windows 7

Edit: Error gone [*-)]

Chris Negron

Same here. I am updating my PC and second mac now to see if the error is universal to my account across all my devices.

Bryce Hufford

https://community.logos.com/discussion/comment/329454#Comment_329454

Just to add, I have a laptop running WIndows 7 that I also just updared to version 4.5 and I am seeing the same error on this version too.

Otto S. Carroll

https://community.logos.com/discussion/comment/329457#Comment_329457

I'm running L4 Mac 4.5 (4.50.0.1855) - syncs fine (NO error).

Otto S. Carroll

https://community.logos.com/discussion/comment/329463#Comment_329463

Just was updated to 4.5 (4.50.0.1857) - still syncs fine (no error)

Chris Negron

https://community.logos.com/discussion/comment/329454#Comment_329454

Updated both my iMac and PC and they are working just fine no issues, I will reboot my MacBook and see if that changes anything.

Dan

Same here. Won't sync.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/329476#Comment_329476

We've been having some timeouts on our main sync server (no data loss, just slow operation) that are probably due to hundreds (or thousands) of users upgrading at once. This peaked around 4pm PST, but should be resolved now. We're continuously monitoring the servers and trying to resolve any issues we see as they arise.

If anyone is still having issues, it would greatly help us if you post your Logos4Error.log file here. (Logos 4 Mac may not generate this file by default--that's something I'm looking into--so you may need to explicitly enable logging, then post the full Logos4.log file.)

Daniel Liu

My Logos 4.5(4.50.0.1857) for Mac and PC are fine, no errors.

Bryce Hufford

https://community.logos.com/discussion/comment/329494#Comment_329494

Went back an hour or so later and now my iMac and Windows 7 machine are both syncing properly with no errors. My issue must have been the server load Bradley was referring to.

Wes Saad

https://community.logos.com/discussion/comment/329491#Comment_329491

Sounds perhaps like the issue I mentioned here. Posted logs in that thread.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/329519#Comment_329519

Sounds perhaps like the issue I mentioned here. Posted logs in that thread.

Posted log has a different error "Invalid Operation Exception: Unable to set item state"; not know if related to server issue.

Keep Smiling [:)]

J.R. Miller

https://community.logos.com/discussion/comment/329529#Comment_329529

I have the sync error. It has persisted for the past several hours. Logs are attached.

2287.LogosLogs Joe Miller 20120124-205924.gz

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/329606#Comment_329606

I have the sync error. It has persisted for the past several hours. Logs are attached.

Your Logos4.log file is from 1/6/2012. Please ensure that logging is enabled and upload the most recent logs.

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/329614#Comment_329614

I have the sync error. It has persisted for the past several hours. Logs are attached.

Your Logos4.log file is from 1/6/2012. Please ensure that logging is enabled and upload the most recent logs.

Option: download and use an applescipt application 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Keep Smiling [:)]

J.R. Miller

https://community.logos.com/discussion/comment/329614#Comment_329614

lets try this

6305.LogosLogs Joe Miller 20120125-080635.gz

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/329774#Comment_329774

lets try this

Looking at Logos4.log and Indexer.log files, noticed strange message "Can't open input server /Library/InputManagers/Safari140" along with process numbers over 21,000 (been awhile since Mac has been restarted; process numbers start at 1).

Wonder if restarting Mac affects Logos 4.5 ?

Also noticed sync error in Logos4.log file:

DatabaseSyncClientRepository | Item of type NotesDocumentSyncItem failed to submit; marked as error: Document:Notes:e52e40369e9352d19b98dc9283d78a5b

Keep Smiling [:)]

J.R. Miller

https://community.logos.com/discussion/comment/329876#Comment_329876

Tried a restart of the computer, but no luck... still can't sync.

Don't know if the devs have looked at the first set of logs, but here is a fresh set on a fresh restart.

4062.LogosLogs Joe Miller 20120125-122257.gz

Keep Smiling 4 Jesus :)

https://community.logos.com/discussion/comment/329910#Comment_329910

Don't know if the devs have looked at the first set of logs, but here is a fresh set on a fresh restart.

Concur restart has been done, log files have unusual error message "Can't open input server /Library/InputManagers/Safari140"

Apologies: on my iMac running 10.6.8, I do not have InputManagers folder in my library.

Suggest contacting Logos Mac Support => http://www.logos.com/about/contact (if call, have option to share desktop with Logos technical support).

Keep Smiling [:)]

J.R. Miller

https://community.logos.com/discussion/comment/329967#Comment_329967

Bradley asked us to post logs here, so I am assuming he wil get back to me on this.

J.R. Miller

https://community.logos.com/discussion/comment/330121#Comment_330121

The latest SR1 does not fix the syncing problem.

J.R. Miller

https://community.logos.com/discussion/comment/330233#Comment_330233

SR2 still has not fixed my sync problem. New logs attached.

8176.LogosLogs Joe Miller 20120126-204156.gz

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/330773#Comment_330773

I've sent instructions via email.

Mr.missionary

https://community.logos.com/discussion/comment/330799#Comment_330799

I am still getting that sync error and I've restarted my mac and logos. I've attached my error log, but it's all French to me.

3264.Logos4Error.log

Matthew Owen

https://community.logos.com/discussion/comment/334121#Comment_334121

I'm getting the error, too.

Bruce Lundquist

https://community.logos.com/discussion/comment/329876#Comment_329876

I switched from using Windows 7 laptop to MacBook Pro retina display. I like the display and speed so far. I still haven't gotten it to sync yet though.

I've attached the zip file with the logs in it.6428.LogosArchive.zip

Thanks for your help and God bless.