Crash in 4.5
At the recommendation of experienced forum entities, I am beginning a new thread.
Since updating to 4.5, I have crashed twice, while, I think hovering over a cross-ref. hyperlink...
Crash logs attached.
Comments
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Hi Bill,
This is a curious error. It looks like the program is working fine until it needs to save an updated preference back to disk; at this point the SQLite component encounters an error and crashes the program.
Since it looks like all your preferences have synced with our server, I think you should be safe to delete this folder:
C:\Users\xcelldriver2\AppData\Local\Logos4\Documents\sp2o0xd1.zif\UserPreferences2
When you restart the app, there may be a brief delay while it re-downloads your preferences and re-creates the database. Hopefully this (recreating the DB) will work around the crash you're experiencing. If not, please post updated logs here.
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Thanks. That seems to have worked...
Excellent Customer support.
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Well, it has done it again. I had just completed a search and clicked on a scripture hyperlink and it crashed again...
Here are the logs..
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Bill Cook said:
Well, it has done it again.
Same crash and potentially same solution. I would run a disk check first, though.
Dave
===Windows 11 & Android 13
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And, I have run CHKDSK - no errors found. I deleted the Preferences2 folder and onece again, it has crashed. This time, I was simply scrolling within a Bible resource.
Log files attached...
What do I need to do?
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Bill, I can only recommend you contact Customer Support by email or phone, and quote this thread.
Dave
===Windows 11 & Android 13
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I did. I don't understand this. My work computer hasn't crashed yet. I hope the issue can be resolved, soon. I have studying to do...[:)]
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Has crashed several times with the same error. I have tried running an installation repair, telling Norton to ignore it, not using a Bluetooth mouse (I know I am stretching here)etc. Still crashed. When I set "Use Internet" to No, it seems to work fine. Does that help in a determination of the problem?
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Bill Cook said:
Does that help in a determination of the problem?
It won't sync preferences (or anything!) in that mode, but it will read them. It could be useful for Customer Support.
Dave
===Windows 11 & Android 13
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Still haven't heard from them. Maybe working on SR-4...[:)]
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To keep things synced, when I am through with that session, I set ‘Use Internet’ to Yes and restart Logos. That is my workaround. It is a bit of a hassle, because you have to restart Logos after you change the ‘Use Internet’ setting.
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Bill Cook said:
My work computer hasn't crashed yet.
Do you have different anti-virus or anti-malware on the work computer (that doesn't crash) and your other computer (that does)?
Can you configure your anti-virus to ignore all files (and subfolders) in
C:\Users\xcelldriver2\AppData\Local\Logos4\Documents
If so, does that seem to prevent the crashes?
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I have different AV software at work. I believe it is the corporate version of Microsoft's product-the name escapes me. I cannot configure it.
I have Norton at home. I have just configured it, I think to ignore the path you specified. I will test and report back.
Thanks for the response.
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We think we've identified the cause of this crash, and will be deploying a fix in SR-4.
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Excellent!
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Bradley Grainger said:
We think we've identified the cause of this crash, and will be deploying a fix in SR-4.
I've been getting this crash in the beta of 4.5a. Can I presume the fix will be in the next beta update, too?
This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!
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Mark Barnes said:
I've been getting this crash in the beta of 4.5a. Can I presume the fix will be in the next beta update, too?
Yes, the same fix has been added to 4.5a Beta 3.
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