Intermiittent Crashes on 4.5a Beta 2 (4.51.0.1906) - Log Files Attached

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Posts 3750
BillS | Forum Activity | Posted: Sun, Jan 29 2012 3:49 PM | Locked

With this beta, I'm having frequent (but intermittent) crashes on 2 occasions:

  1. Shutdown - after clicking the "Close" button in upper RH cornerof window to stop Logos, program starts to shut down, then crashes. sync problem?
  2. 1st startup AFTER crash on shutdown, program crashes again; 2nd startup works fine

 

    Here they are:

    5857.Logos4Error.log

    6763.Logos4Error-2.log 

    6862.Logos4Crash.txt

    Grace & Peace,
    Bill


    MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
    iPhone 12 Pro Max 512Gb
    Fire 10HD 64GB 7th Gen

    Posts 1432
    Tonya J Ross | Forum Activity | Replied: Wed, Feb 1 2012 11:34 AM | Locked

    I'll pass your logs onto Development.  They will likely want to see your full diagnostic logs in addition to the error/crash logs.

    Posts 774
    Jerry Bush | Forum Activity | Replied: Thu, Feb 2 2012 9:03 AM | Locked

    I am getting a crash on all searches. First time I have ever had Logos crash, even in dozens of beta version testing.

    Jerry

     

    1263.Logos Log Files.zip

    iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

    Posts 9153
    LogosEmployee
    Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Feb 2 2012 10:45 AM | Locked

    Jerry Bush:

    I am getting a crash on all searches.

    It looks like you may be searching PB Bibles in Bible Grid search. This is a known crash in Beta 1 and Beta 2; see here for more: http://community.logos.com/forums/t/44353.aspx

    Posts 774
    Jerry Bush | Forum Activity | Replied: Thu, Feb 2 2012 11:20 AM | Locked

    Thanks for the direction Bradley. However, I don't have any PB in my library.

    I did try and do a rebuild index before I reported this and it did not work.

    Maybe I should delete the entire bibleindex folder anyway?

    Jerry

    iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

    Posts 3750
    BillS | Forum Activity | Replied: Thu, Feb 2 2012 12:21 PM | Locked

    Tonya J Ross:
    full diagnostic logs

    Not sure what you mean... if all the logs, I'll go ahead & hope I've covered what you're looking for. I did attach all of them that were changed on the date of the crashes... other log files were older...some even back to 2011.

    I'll attach all current logs, oldest to newest order.

    5277.PrerequisitesInstall.log

    6266.Logos4Error-2.log

    0410.DigitalLibraryInstall.log

    0003.logos4setup.log

    26836.Logos4Crash.txt

    5618.Logos4.log

    7271.Logos4Indexer.log

     6607.Logos4Error.log

    Grace & Peace,
    Bill


    MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
    iPhone 12 Pro Max 512Gb
    Fire 10HD 64GB 7th Gen

    Posts 3750
    BillS | Forum Activity | Replied: Thu, Feb 2 2012 12:23 PM | Locked

    I'm not a PB'er either....

    Grace & Peace,
    Bill


    MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
    iPhone 12 Pro Max 512Gb
    Fire 10HD 64GB 7th Gen

    Posts 9153
    LogosEmployee
    Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Feb 2 2012 1:32 PM | Locked

    BillS:

    I'll attach all current logs, oldest to newest order.

    The crash you're experiencing will be fixed in the next beta. (It's unrelated to PBs or Search.)

    Posts 9153
    LogosEmployee
    Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Feb 2 2012 1:33 PM | Locked

    Jerry Bush:

    However, I don't have any PB in my library.

    If you don't have any Personal Books, this may be a different bug.

    It would be very helpful if you're able to narrow down the steps to reproduce (e.g., find the specific Bibles and search term(s) that cause the crash) so that we can investigate the problem further.

    Posts 3750
    BillS | Forum Activity | Replied: Fri, Feb 3 2012 9:40 AM | Locked

    Bradley Grainger:

    The crash you're experiencing will be fixed in the next beta. (It's unrelated to PBs or Search.)

    Thank you!

    Grace & Peace,
    Bill


    MSI GF63 8RD, I-7 8850H, 32GB RAM, 1TB SSD, 2TB HDD, NVIDIA GTX 1050Max
    iPhone 12 Pro Max 512Gb
    Fire 10HD 64GB 7th Gen

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