If I bible search in KJV or NKJV for any word, logos crashes. This occurs in 4.5a Beta 3 and 4. If I choose "top bibles" no crash, if I choose NET bible no crash. This happens on two different machines as well.
If I bible search in KJV or NKJV for any word, logos crashes. This occurs in 4.5a Beta 3 and 4. If I choose "top bibles" no crash, if I choose NET bible no crash. This happens on two different machines as well
Just tried your search for "eye" in KJV (LLS:KJV1900 | 2011-03-23T18:18:49Z | KJV1900.logos4 - KJV 1900 with reverse interlinear), and it works just fine. NKJV (LLS:1.0.30 | 2011-03-23T18:56:18Z | NKJV.logos4 NKJV with reverse interlinear), also works without problems.
Would you check the version numbers, in case that's the issue.
Would you check the version numbers, in case that's the issue
Thanks Richard,
Yes the version numbers match yours.
Would you check the version numbers, in case that's the issue Thanks Richard, Yes the version numbers match yours.
Okay, good. That means we're talking about the same files.
Well, not so good, it means the problem isn't the files, but something with your system. The best chance to solve this is to post some logs.
Please enable logging by carefully following all the instructions in the link below: http://wiki.logos.com/Diagnostic_Logging
Then run Logos and see if you can repeat the issue that caused the crash. Make sure to post all the log and txt files here for review. Here are the Wiki instructions for how to upload logs. http://wiki.logos.com/Uploading_Logs
Let me repeat, please post all the log and text files - even if you think they are irrelevant. (You have no idea how many people don't.)
If I bible search in KJV or NKJV for any word, logos crashes.
Would like to see diagnostic log files, which are compressed after a crash (and before launching Logos 4); wiki => Diagnostic Logging
Apologies: using Logos 4.5a Beta 4, unable to replicate:
Keep Smiling [:)]
Does a system reboot solve the problem?
Please reproduce the crash and post logs before restarting logos.
Thanks Folks,
The "Rebuild Index" process has fixed the problem. "Rebuild Bible Index" did not work.
The "Rebuild Index" process has fixed the problem
Ooops..Spoke too soon. The NKJV worked after the Rebuild Index, but the KJV still crashes.
Logs attached...
2860.Logos4Error.Logs.zip
I cannot reproduce with your simple query for "Eye". Two things to try:-
If that does not work then:
Tried both suggestions...still crashing.
Tried both suggestions...still crashing
Logos, any response?
Just another Anomaly, when I choose "All Bibles" the query works and hits on the KJV. Only when the KJV is the target does it crash.
I can't reproduce this problem.
Please provide the following additional diagnostics:
1) A copy of the "Support Info" (at the bottom) in the KJV1900 Info screen.
2) A screenshot of a successful "Verses" search for "eye" in the KJV1900. (You may need to search a different Bible first, then change the search to Verses, then change the Bible to KJV1900.)
Only when the KJV is the target does it crash.
The screenshot shows a "Verses" search; the crash is from "Grid" search (which is probably the only view that is crashing).
) A copy of the "Support Info" (at the bottom) in the KJV1900 Info screen
Yes, only the grid view crashes.
Thanks
Here are the logs from the crash when I searched for the word "eye" in KJV search.
8688.Logos4.log
71114.Logos4Crash.txt
4578.Logos4Error.log
Close[:P] - you were actually searching for "tongue"
But I'm unable to reproduce the crash nor make any other suggestions.
Here is another crash from strong # search.
3201.Logos4.log
3276.Logos4Crash.txt
6013.Logos4Error.log
If I perform the identical search on the whole library, it works. Whenever I perform Bible search, it crashes.
If you're experiencing this crash, could you please post both of the following files to this thread?
please post both of the following files
8875.LibraryIndex.db
4578.LibraryIndex.db
Thanks for posting the files; I think I know what the problem is (though I'm not exactly sure how it happened). We should have a fix in the next release.
We should have a fix in the next release.
Thank you...
This issue should be resolved by updating to Beta 6 when it ships. For the users experiencing this crash, please let us know if you are still seeing a crash in the same spot after updating.
please let us know if you are still seeing a crash in the same spot after updating
I have upgraded to Beta 6, and the bug has seemingly been resolved. Thank you.
