Sync problems after adding resource to Libronix

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Dave Hooton | Forum Activity | Replied: Wed, Feb 15 2012 11:59 AM | Locked

Updated to Beta 6 which indexed 2 resources I'd held back in B5, including LLS:WRLDCMPORTAL.

Dave
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Windows & Android

Posts 8066
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Wed, Feb 15 2012 1:04 PM | Locked

Fred Greco:

The new Pre-Pubs that shipped (and I was charged for) won't download (Bullinger's Decades and the Works of John Howe) - presumably because of this sync error.

Sync is unrelated to licensing and resource downloads.

Fred Greco:

Is there something that I can do to get those downloaded?

Please post logs from running "update resources".

Posts 406
Fred Greco | Forum Activity | Replied: Wed, Feb 15 2012 2:11 PM | Locked

Now I cannot even get Logos to sign in when I start the program with logging (holding down the control key).

Logs attached.

6661.Logos4.zip

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

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Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Feb 15 2012 2:24 PM | Locked

Fred Greco:

Now I cannot even get Logos to sign in when I start the program with logging (holding down the control key).

Logs attached.

6661.Logos4.zip

That was a timeout - something happening on Logos' end. Is it OK now?

Dave
===

Windows & Android

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Todd Phillips | Forum Activity | Replied: Wed, Feb 15 2012 2:28 PM | Locked

Dave Hooton:

Fred Greco:

Now I cannot even get Logos to sign in when I start the program with logging (holding down the control key).

Logs attached.

6661.Logos4.zip

That was a timeout - something happening on Logos' end. Is it OK now?

The error isn't clear as to what kind of timeout it was.

A timeout could also be caused by a personal firewall blocking the connection or by a DNS problem at the local ISP.

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

Posts 406
Fred Greco | Forum Activity | Replied: Wed, Feb 15 2012 2:52 PM | Locked

Logos support tried to fix it by deleting the Resource Manager database. Still will not download the title (shows no new resources). Now I will be indexing for the next couple of hours as punishment.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 406
Fred Greco | Forum Activity | Replied: Wed, Feb 15 2012 3:15 PM | Locked

Ran Update Resources. Was now able to sign in from Control start of program. Here is the log.8865.Logos4.log

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 8066
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Wed, Feb 15 2012 3:23 PM | Locked

Fred Greco:

Ran Update Resources.

The log is reporting that all The Decades of Henry Bullinger resources are already installed.

What happens if you paste the text LLS:HBULL1AND2 into the Logos 4 command box? Does it offer to open the resource?

 

Posts 25056
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Feb 15 2012 3:24 PM | Locked

Fred Greco:

Logos support tried to fix it by deleting the Resource Manager database. Still will not download the title (shows no new resources). Now I will be indexing for the next couple of hours as punishment.

Did they check that the resource was properly licensed to you before recommending that action? Your logs indicate a possible license issue.

EDIT: saw Bradley's comment.

Dave
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Windows & Android

Posts 406
Fred Greco | Forum Activity | Replied: Wed, Feb 15 2012 3:37 PM | Locked

Not sure why - but now the title appears, bothe when I paste Bradley's string, and when I search for it.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

Posts 406
Fred Greco | Forum Activity | Replied: Wed, Feb 15 2012 3:57 PM | Locked

Something happened. I had dozens and dozens of titles (maybe more than 100) update just now.

Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)

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