Prayer List Missing

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Posts 4
Brian Gault | Forum Activity | Posted: Sat, Mar 17 2012 11:32 AM

I had to reinstall Logos 4 after my hard drive crashed.  Although my Bible reading plan was reloaded, my prayer list is missing.  I tried to search the forum and the knowledge base.  It seems that this should have been saved with my other user resources, so I am not sure if it even would have been present on my local machine.  Any ideas?

Posts 3578
steve clark | Forum Activity | Replied: Sat, Mar 17 2012 11:42 AM

Hi Brian,

Brian Gault:
Any ideas?

Perhaps it did download and it doesn't show in your Home page view

1.  On your Home page, click on Customize.

2.  Make sure that it is checked in the list.

3.  Now if you checked it in step 2, it should show up in the top Ribbon (you might need to scroll to see it)

 

OR

1.  Click on File in the top menu.

2.  In the Find box type pray

3. Look thru the results to see if your Prayer list is found. If you click on it, Logos4 will open in the layout area.

QLinks, Bibl2, LLR, Macros
Dell Insp 17-5748, i5, 1.7 GHz, 8G RAM, win 8.1

Posts 4
Brian Gault | Forum Activity | Replied: Sat, Mar 17 2012 12:58 PM

Steve, thanks for the quick reply.  I checked all of these options to no avail.  Any other ideas?

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Mar 17 2012 7:47 PM

Brian Gault:
Any other ideas?

Welcome Big Smile

Wondering if installation, indexing, and sync done ?

Wiki has Getting Started with Logos => Installation + Indexing

Curious if logging folder has Logos4Error.log file ?

Likewise wonder if diagnostic logs have any intriguing messages ?

Wiki has => http://wiki.logos.com/Diagnostic_Logging

Keep Smiling Smile

Posts 4
Brian Gault | Forum Activity | Replied: Sun, Mar 18 2012 2:12 AM

Yes, I found a Logos 4 error log file.  It seems like the sync was interrupted.  How do I restart the download of settings from the Logos servers?

Program Version: 4.5a SR-1 (4.51.0.2057)
Windows Version: 6.1.7601.65536
Time: 2012-03-17 13:36:16 -04:00 (2012-03-17T17:36:16Z)
Installed memory: 2,039 MB
Install path: C:\Users\User\AppData\Local\Logos4\System\Logos4.exe
Free install space: 243,957 MB
Data path: C:\Users\User\AppData\Local\Logos4\Data\pmroqfmz.spd
Free disk space: 243,957 MB
Temp path: C:\Users\User\AppData\Local\Temp\
Free temp space: 243,957 MB

Time: 2012-03-17 13:36:16 -04:00 (2012-03-17T17:36:16Z)
Exception while syncing client: Repository = (Libronix.DigitalLibrary.Documents.Notes.NotesManager+OurSyncClientRepository), Service = (Logos.Sync.WebService.JsonSyncService`1[Logos.Documents.Contracts.NotesDocs.NotesDocumentSyncItem])
Logos.Sync.Client.SyncClientException: Web service error: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status InternalServerError, content type 'application/json; charset=utf-8') ---> Libronix.Utility.Net.WebServiceException: Exception of type 'Libronix.Utility.Net.WebServiceException' was thrown. (status InternalServerError, content type 'application/json; charset=utf-8')
   at Libronix.Utility.Net.WebServiceRequest.ExecuteResponseSync(HttpWebRequest webRequest, IWorkState state)
   at Libronix.Utility.Net.WebServiceRequest.GetResponse(IWorkState state)
   at Libronix.Utility.Net.WebServiceRequest.GetResponse()
   at Logos.Sync.WebService.JsonSyncService`1.GetResponseAs[T](WebServiceRequest request)
   at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
content: {"message":"Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.\r\nThe statement has been terminated.","exceptionType":"System.Data.SqlClient.SqlException"}
   --- End of inner exception stack trace ---
   at Logos.Sync.WebService.JsonSyncService`1.GetLatestItems(SyncMilestones milestones, SyncLatestItemsSettings settings, IWorkState state)
   at Logos.Sync.Client.SyncClient.Sync(SyncOptions options, IWorkState state)
   at Logos.Sync.Client.SyncManager.SyncManagerThread()

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Mar 18 2012 3:21 AM

Brian Gault:
It seems like the sync was interrupted.  How do I restart the download of settings from the Logos servers?

One idea is restarting computer then launch Logos 4.  Option: can watch Logos Log Files folder for updates.  Also can open diagnostic log files to look at progress.

Edit: since using stable Logos 4.5a SR-1, other option is contacting Logos Tech Support => http://www.logos.com/about/contact (albeit phone lines are closed on weekends)

Keep Smiling Smile

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