Logos 4 will not start after new install (fixed)

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christian jelbring | Forum Activity | Posted: Sat, Apr 7 2012 6:49 AM

I have a Macbook pro and everything works great, i recently purchased aan Imac latest model and after installing Logos i can not get it to start? it starts and only thing or window i can open is if i in the menu press "Go"/"library"

I can not open home or search. I tried uninstall and reinstall but no success.

Can anyone help?

 

Edit: it works now, i edited my reading plans and now it works, so the lesson here is do not fall behind on your scripture reading or things will stop working in your life ;)

 

8546.Arkiv.zip

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alabama24 | Forum Activity | Replied: Sat, Apr 7 2012 7:16 AM

Did you install from the website, or from a disc? It would be best to download the engine from HERE. After you installed the engine, did you enter your username & password; download your resources; and give the app time to index?

Mac | iOS | L5 Gold | Win Logs | Mac Logs  

Posts 14
christian jelbring | Forum Activity | Replied: Sat, Apr 7 2012 7:31 AM

I used the installer from your link both times, are trying a third time now.

 

I did enter username and password correct(works on my macbook)

downloaded about 4,5 gig of resourses and also indexed complete.

Still will not open, i do not understand the logfiles so good so i can not determine if it is me or something i did or latest Mac osx update or something else?

Since working for others its probably me or some app/program or update i use?

i attached a logfile in first post

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alabama24 | Forum Activity | Replied: Sat, Apr 7 2012 7:40 AM

I don't know how to read logs either… I just chimed in to make sure it wasn't something simple. Hopefully one of the techie users will chime in soon! Sorry. 

Mac | iOS | L5 Gold | Win Logs | Mac Logs  

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Apr 7 2012 8:10 AM

christian jelbring:
Can anyone help?

Would like to look at diagnostic log files.  The posted Logos4.zip file contains one file, which has the path to Logging folder, but does not have Logos 4 Mac diagnostic log files.

Could enable diagnostic logging, restart Mac, launch Logos 4 Mac.  If window does not appear, wait for 4 minutes.  If still no window, then compress log files and attach to a forum reply.  Wiki Mac Troubleshooting  has => How to Report Bugs in Logos 4 Mac 

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.

Keep Smiling Smile

Posts 14
christian jelbring | Forum Activity | Replied: Sat, Apr 7 2012 8:26 AM

updated first post with logfiles (i hope :) )

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Apr 7 2012 8:55 AM

christian jelbring:

updated first post with logfiles (i hope :) )

First post now has diagnostic log files.  Looking at Logos4.log noticed hundreds of reading plans have errors: "Saved item is from a different version of this resource."

From reading plan article titles, noted pattern of Dmmdd where mm is month and dd is day.  After reading plan D1231, Logos 4 Mac crashes.

Wonder if crash repeats by opening Logos 4 Mac to a blank layout, then clicking Home button ?

Wiki => Logos 4 Keyboard Shortcuts For Mac has:

Sign In tip: launch Logos 4, then quickly press and hold command key until Sign In appears (release command key), then click “Use blank layout” and/or “Work offline”, followed by clicking Sign in

Also noted stable Logos 4.5 SR-1 release, so other option is contacting Logos Mac Support => http://www.logos.com/about/contact (closed on weekends)

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Posts 14
christian jelbring | Forum Activity | Replied: Sat, Apr 7 2012 9:41 AM

any idea how to delete reading plans? i tried from my macbook but i have to many :) and cant find where to delete them?

Posts 14
christian jelbring | Forum Activity | Replied: Sat, Apr 7 2012 9:47 AM

I edited my reading plans and now it works, do not fall behind in your reading plans and do not be overzealus in creating them :)

 

thanks for the help!

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alabama24 | Forum Activity | Replied: Sat, Apr 7 2012 9:58 AM

Glad you have it working! Smile

Mac | iOS | L5 Gold | Win Logs | Mac Logs  

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Apr 7 2012 10:00 AM

christian jelbring:

any idea how to delete reading plans? i tried from my macbook but i have to many :) and cant find where to delete them?

Replied to thread => deleteing reading plans?

christian jelbring:

I edited my reading plans and now it works, do not fall behind in your reading plans and do not be overzealus in creating them :)

 

thanks for the help!

Rejoicing with you Geeked

Keep Smiling Smile

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