Logos 4 can not open after update Java for OS X 2012 003

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Posts 4
Sunrise Tan | Forum Activity | Posted: Sat, Apr 14 2012 2:37 AM

Hi 

Is there any one can not open Logos 4 after update Java for OS X 2012 003.

My iMac is 2009 version with latest Lion operation. I tried to open logos and software disappear after 20 second log in.

Appreciate for help for the above.

In Christ

Posts 11282
Forum MVP
alabama24 | Forum Activity | Replied: Sat, Apr 14 2012 5:38 AM

Sunrise - 

First, welcome to the forums!

I have something for you to try, but first, can you do something for me? Can you try to get a screen shot [Command-Shift-3] and upload it here? [When you try to post the screen shot, it will be located on your desktop. Use the paperclip icon in the formatting pallet to insert the picture in the post]

After you have done that, when you restart Logos, immediately afterwards, press and hold the command key. This will bring up a sign in dialog box. There will be a place to check "use blank layout." Check that and click "sign in."

 

Mac | iOS | L5 Gold | Win Logs | Mac Logs  

Posts 11592
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Apr 14 2012 8:01 AM

Sunrise Tan:

Is there any one can not open Logos 4 after update Java for OS X 2012 003.

Welcome Big Smile

Logos 4 does not use Java => http://community.logos.com/forums/p/31004/318660.aspx#318660

Personally able to use Logos 4.5b Beta 6 on Mac OS X 10.6.8 after Java update.

Sunrise Tan:

My iMac is 2009 version with latest Lion operation. I tried to open logos and software disappear after 20 second log in.

Would like to look at diagnostic log files.

Could enable diagnostic logging, restart Mac, launch Logos 4 Mac.  If software disappearing repeats (crash), then compress log files and attach to a forum reply.  Wiki Mac Troubleshooting has => How to Report Bugs in Logos 4 Mac

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.

Keep Smiling Smile

Posts 4
Sunrise Tan | Forum Activity | Replied: Sat, Apr 14 2012 7:02 PM

Hi

Thanks for advise. 

I tried to upload the screen shot but the window keep saying eror. However, I search from other post and found my problem properly is Sync Problem because I can work in offline. 

Properly is not Java problem and its Sync problem.

Any additional advice?

In Christ.

Posts 11592
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Apr 14 2012 7:39 PM

Sunrise Tan:
Any additional advice?

Since have worked offline for awhile, wonder if can restart Logos 4 Mac normally ?

If Logos 4 Mac will not start normally (with internet connection), would like to look at diagnostic log files.

Keep Smiling Smile

Posts 4
Sunrise Tan | Forum Activity | Replied: Sat, Apr 14 2012 10:06 PM

Tried but not work. Dont know why. 

 

Posts 11282
Forum MVP
alabama24 | Forum Activity | Replied: Sun, Apr 15 2012 4:42 AM

Did you follow KS4J's links for submitting logs? 

Mac | iOS | L5 Gold | Win Logs | Mac Logs  

Posts 4
Sunrise Tan | Forum Activity | Replied: Sun, Apr 15 2012 1:43 PM

No. Sorry where can I get KS4J's links?

 

Posts 11282
Forum MVP
alabama24 | Forum Activity | Replied: Sun, Apr 15 2012 2:33 PM

 

Sunrise Tan:
No. Sorry where can I get KS4J's links?

KS4J is my abbreviation for "Keep Smiling 4 Jesus :)" The post I was directing you to was the third one in your thread. Here is that info again. Smile

 

Keep Smiling 4 Jesus :):

Would like to look at diagnostic log files.

Could enable diagnostic logging, restart Mac, launch Logos 4 Mac.  If software disappearing repeats (crash), then compress log files and attach to a forum reply.  Wiki Mac Troubleshooting has => How to Report Bugs in Logos 4 Mac

Optional: download and use 5504.Logos4MacLogging.app.zip to display your logging setting, then change to enable logging.

Optional: download and use Logos Log Scribe application to create a zip file on your desktop that includes your diagnostic logs plus a copy of console messages.

Mac | iOS | L5 Gold | Win Logs | Mac Logs  

Posts 2
Brian P Jensen | Forum Activity | Replied: Mon, Apr 16 2012 4:58 AM

You are not alone, I made the same connection/assumption- after installing the java fix, Logos would not load. I made the connection because I didn't make any other changes.

 

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Apr 16 2012 6:11 AM

Brian P Jensen:

You are not alone, I made the same connection/assumption- after installing the java fix, Logos would not load. I made the connection because I didn't make any other changes.

Welcome Smile

Wondering if Logos 4 Mac now working ?

Likewise appreciate connection timing, which would be valid if Logos used Java.  Personally experienced sync issue before Java update.

Note: after reading about couple exploits using Java security hole for malware software installation without user interaction, have disabled Java in Safari and use NoScript in Firefox with default of Java disabled.

Keep Smiling Smile

Posts 2
Brian P Jensen | Forum Activity | Replied: Mon, Apr 16 2012 6:52 AM

Thanks for the input on this, after reading this thread and understanding that there was no Java in Logos (I usually drink a lot of java while using Logos, though)- I decided to clean some things up, shut everything down and restart and refresh everything- Logos started, synced and is up fine this morning. Now it's time to get my java...

thanks again!

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