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Posts 8
ANDRÉS GARCÍA CRUZ | Forum Activity | Posted: Wed, May 2 2012 9:08 PM

I bought a license for ON AIR and I do not received my activation code. Do I have to wait? 

Posts 82
Todd Foster | Forum Activity | Replied: Thu, May 3 2012 8:16 AM

If you bought your on-air license through the application, it should be applied automatically. You can check by going to the Account menu and selecting "Purchase on-air license..."

 

On the purchase screen, your current license expiration date should reflect your purchased license.

 

If you see an expiration date that reflects your purchase you should be all set: your presentations will not have watermarks on them (unless they contain media from the store which you have not yet purchased). Please let me know if this is not the case.

Posts 8
ANDRÉS GARCÍA CRUZ | Forum Activity | Replied: Thu, May 3 2012 3:40 PM

Hi Todd,

I appreciate your help, but if I do not have a active code, but a have my order it said:

Número de orden: 1640053
Fecha: 2 mayo 2012 05:49
Suscripciones:
Visite Sus suscripciones para administrar sus suscripciones en linea
On Air License - <100 / 1 month 1 $10,00 USD

Subtotal: $10,00 USD

Total:

 

Also I do not have a charge in my credit card.

Do you recommend me to try again?

BLESSING FROM MEXICO

$10,00 USD

Posts 1729
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Thu, May 3 2012 4:29 PM

I see that you've made your orders directly through Proclaim. You will NOT have an activation code. 

Those licenses should already be unlocked.

What do you have listed for your expiration on Account > Purchase On-Air License?

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Posts 82
Todd Foster | Forum Activity | Replied: Thu, May 3 2012 6:05 PM

Porque compraste tu licencia "On Air" por medio de la app Proclaim, no hay que esperar: ya está en efecto en el grupo en cual lo compraste. No se necesita código.

Que averigues, por favor, que la fecha de expiración (como en el ejemplo para arriba) está de acuerdo con tu compra. Si no, déjanos saber para que lo arreglemos.

Gracias por usar Proclaim!

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