Logos Won't Sign in when launched

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Posts 28
Greg Dietrich | Forum Activity | Posted: Sat, Aug 4 2012 11:33 AM

I'm running Logos 4.5c SR-3 (4.53.0.2294) on 10.8. It has been working just fine until today. When I launch Logos it sits on Signin for a while, then it tells me that it cannot connect to the Internet.

The last time I used Logos earlier in the week it sat for about an hour on synchronization when I closed the app. I actually had to force quit the app to get it to close. I'm guessing these two are related.

So far I have reinstalled the application, but still no luck connecting. I am able to use Logos in the offline mode though.

Any ideas?

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 29
LogosEmployee
Anton Antig | Forum Activity | Replied: Sun, Aug 5 2012 10:06 AM

Good morning,

 

I'd like to have you try and rebuild the Logos 4 documents folder. This folder can be located within Finder at Library/Application Support/Logos 4. Wither delete or rename the folder then re-launch Logos 4. Let me know if this resolved the inability to connect. You may e-mail me directly at antonantig@logos.com if you like. I look forward to your reply.

 

Anton Antig

Logos Technical Support

1-800-875-6467 or  1-360-527-1700

www.logos.com/support Online Support

www.logos.com/videos Online Training Videos

Posts 28
Greg Dietrich | Forum Activity | Replied: Sun, Aug 5 2012 10:12 AM

You know, I'm not sure what changed but when I opened Logos just about an hour ago it signed in and connected up just like normal. It wouldn't work at all yesterday, but good to go today. I'll let you know if the issue shows up again.

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 28
Greg Dietrich | Forum Activity | Replied: Mon, Aug 6 2012 2:15 PM
OK, that was short lived. It worked one time, when I quit it went to the synchronize screen and message for a long time and finally went away. I'm not back to the point I cannot login with Logos and get the "Unable to connect to logos.com." message. I rebuild the documents folder as you suggested and still have the same result.

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 1
David Escalante | Forum Activity | Replied: Tue, Aug 7 2012 3:51 PM

I'm having the same issue... Any update on the problem? I've tried to rebuild as well to no avail!

I've also tried it on multiple machines... same result...

Posts 42
Posts 1
Jerry Rollison JR. | Forum Activity | Replied: Tue, Aug 7 2012 4:01 PM

just got off the phone with logos and they are having server problems 

Posts 3173
LogosEmployee
Thomas Ball | Forum Activity | Replied: Tue, Aug 7 2012 4:23 PM

The server should be operating correctly now. If anyone is still having sign in issues, or connectivity issues please attach logs to a reply. Here is a link to instructions  www.logos.com/support/mac/L4/Logging.

 

Posts 28
Greg Dietrich | Forum Activity | Replied: Wed, Aug 15 2012 2:27 PM

OK...so it looks like my issue on this intermittent. Logos works great when I take my computer to work. When I come home and I'm on my home network it still won't log in. Any ideas on that? I can run some more logging if y'all like.

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 3173
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Aug 16 2012 8:54 AM

G. A. Dietrich:

OK...so it looks like my issue on this intermittent. Logos works great when I take my computer to work. When I come home and I'm on my home network it still won't log in. Any ideas on that? I can run some more logging if y'all like.

How do you connect to the internet at home? Do you connect over a WiFi connection or over a Ethernet cable (directly into the modem, or through a wired router)?

 

Posts 28
Greg Dietrich | Forum Activity | Replied: Thu, Aug 16 2012 9:02 AM

At both locations I connect over Wi-Fi.

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 3173
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Aug 23 2012 9:15 AM

When you're at home can you try connecting directly to the modem with the Ethernet cable and see if you're still unable to sign in? 

 

Posts 28
Greg Dietrich | Forum Activity | Replied: Thu, Aug 23 2012 9:21 AM

Unfortunately no...I have a MacBook Air with no ethernet capability.

I have seen some other funky issues at home related to my Internet and network so I'm wondering if I could have an issue. I'm moving in a week so I'm going to just wait and see what happens once I move.

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

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