BUG: L4 4.6 crashing

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Posts 9946
George Somsel | Forum Activity | Posted: Wed, Sep 5 2012 5:13 PM

I just downloaded and installed 4.6.  Within ½ hr it has crashed 3 times.  Logs attached.

5187.Logos4Crash.zip

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

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Forum MVP
Rich DeRuiter | Forum Activity | Replied: Wed, Sep 5 2012 5:20 PM

George Somsel:

I just downloaded and installed 4.6.  Within ½ hr it has crashed 3 times.  Logs attached.

5187.Logos4Crash.zip

It looks like a problem with a collection, but it's hard to tell just from these files. If you have any collections open, close them, if you can in time.

If it persists, please enable logging by carefully following all the instructions in the link below:
http://wiki.logos.com/Diagnostic_Logging

Then run Logos until it crashes again. Make sure to post all  the log and txt files here for review before restarting L4.

 

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 9946
George Somsel | Forum Activity | Replied: Wed, Sep 5 2012 5:44 PM

Richard DeRuiter:

George Somsel:

I just downloaded and installed 4.6.  Within ½ hr it has crashed 3 times.  Logs attached.

5187.Logos4Crash.zip

It looks like a problem with a collection, but it's hard to tell just from these files. If you have any collections open, close them, if you can in time.

If it persists, please enable logging by carefully following all the instructions in the link below:
http://wiki.logos.com/Diagnostic_Logging

Then run Logos until it crashes again. Make sure to post all  the log and txt files here for review before restarting L4.

 

I deleted the old logs as a precaution then opened Logos 4 again.  With only the home page showing I let it set, and it crashed in short order.  New logs attached.8883.Logos4Crash.zip

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 5564
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Wed, Sep 5 2012 6:27 PM

George Somsel:
I deleted the old logs as a precaution then opened Logos 4 again.  With only the home page showing I let it set, and it crashed in short order.  New logs attached

But you didn't enable diagnostic logging (see instructions in the link above). Or you only included two of the logs here. The most helpful log generated by diagnostic logging is the Logos4.log, but please post all of them.

 

EDIT: BTW, I'll be out the rest of the evening. So anyone else may feel free to jump in and fix George - er - fix George's Logos issue. Wink

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 9946
George Somsel | Forum Activity | Replied: Wed, Sep 5 2012 7:09 PM

Richard DeRuiter:

George Somsel:
I deleted the old logs as a precaution then opened Logos 4 again.  With only the home page showing I let it set, and it crashed in short order.  New logs attached

But you didn't enable diagnostic logging (see instructions in the link above). Or you only included two of the logs here. The most helpful log generated by diagnostic logging is the Logos4.log, but please post all of them.

 

EDIT: BTW, I'll be out the rest of the evening. So anyone else may feel free to jump in and fix George - er - fix George's Logos issue. Wink

Under "HKey_Current_Users\Software\Logos4\Logging\Logos4Setup.exe" "Enabled" is set to "Reg_DWord 0x00000001 (1)"  and was all along.  What's wrong?  Why am I not getting the log?

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

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Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Sep 5 2012 10:00 PM

George Somsel:
With only the home page showing I let it set, and it crashed in short order. 

It appears to be a duplicate Word Find document.

Try opening to a Blank Layout (hold CTRL key and start Logos). I doubt you will see any duplicate in the File menu so delete the latest one you have worked with, which may be in a layout, or delete the first Word Find in the list and restart Logos.

Dave
===

Windows & Android

Posts 9946
George Somsel | Forum Activity | Replied: Wed, Sep 5 2012 10:46 PM

It's probably too early to declare victory, but so far it looks as though you're a genius.  Thanks.  It was crashing much earlier a few hours ago.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 9946
George Somsel | Forum Activity | Replied: Thu, Sep 6 2012 1:32 PM

Dave Hooton:

George Somsel:
With only the home page showing I let it set, and it crashed in short order. 

It appears to be a duplicate Word Find document.

Try opening to a Blank Layout (hold CTRL key and start Logos). I doubt you will see any duplicate in the File menu so delete the latest one you have worked with, which may be in a layout, or delete the first Word Find in the list and restart Logos.

I did reboot a couple of times for other reasons (I normally can let Windows go for a week or more), but Logos 4 has remained operational until the OS was shut down in each case.  I think we can claim victory.  Thanks again.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 24955
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Sep 6 2012 6:51 PM

George Somsel:
I think we can claim victory.  Thanks again.

I'm just pleased you have a working Logos again.

Dave
===

Windows & Android

Posts 195
LogosEmployee
Seth Copeland | Forum Activity | Replied: Fri, Sep 7 2012 1:00 PM

Hi George,

Do you by any chance remember what passage(s) and Bible were used to generate the word find puzzle that was causing the crash? I'm trying to track down the issue in development, but can't reproduce the issue thus far. Was it from a Greek or Hebrew Bible by any chance?

Thanks,

Seth Copeland
Logos SW Development 

Posts 9946
George Somsel | Forum Activity | Replied: Fri, Sep 7 2012 1:12 PM

Seth Copeland:

Hi George,

Do you by any chance remember what passage(s) and Bible were used to generate the word find puzzle that was causing the crash? I'm trying to track down the issue in development, but can't reproduce the issue thus far. Was it from a Greek or Hebrew Bible by any chance?

Thanks,

Seth Copeland
Logos SW Development 

Sorry, not precisely.  I do recall a couple of passages in Mark (It would have been in the NA27) and possibly Job (AFAT).

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

Posts 1432
Tonya J Ross | Forum Activity | Replied: Thu, Oct 18 2012 5:03 PM

This issue should be fixed in 4.6a Beta 5 for beta users and in general when 4.6a ships to the stable channel.

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