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Posts 504
Bob Deacon | Forum Activity | Posted: Wed, Sep 19 2012 6:08 PM

Logos NO LONGER works for me! Just upgraded to 4.6a b1 and the farthest I get is to the home screen then an immediate crash. After 4 tries "I'm done"!

Bob Deacon

Dell Inspiron, Windows 10 Latest Update

MacBook Air (2017) Mojave

Ipad Air 2 (ios 8.2.1)

Motorola G6 Play (android 8.3.1)

Posts 4602
Forum MVP
Fred Chapman | Forum Activity | Replied: Wed, Sep 19 2012 6:48 PM

It would help if you could post logs. http://wiki.logos.com/Diagnostic_Logging

Are you starting logos to open up to the home screen, or does it start and then you crash when trying to navigate to the home screen. If you are trying to start to the home screen, try hold the control button while double clicking the logos icon on your desktop. This should give you a sign-in screen. Check the option to open logos to a blank layout.

Posts 6483
Forum MVP
Lynden Williams | Forum Activity | Replied: Wed, Sep 19 2012 7:45 PM

Having the same problem. Forgot to post first then edit and attach logs afterwards. Post with logs waiting for approval.

5543.Logos4Crash.txt

2703.Logos4Error.log

5543.logos4setup.log

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 8006
LogosEmployee

Thanks for letting us know about this problem.

I've filed a bug report and pulled the beta while we investigate.

It appears to be caused by upgrading Word Find documents to sync v2. If you have no Word Find Documents, you may be able to safely run the beta by installing it manually using the links at http://community.logos.com/forums/t/52967.aspx. Or you can wait for 4.6a Beta 2, which should resolve this issue.

Posts 3809
spitzerpl | Forum Activity | Replied: Wed, Sep 19 2012 8:19 PM

Bradley Grainger (Logos):

Thanks for letting us know about this problem.

I've filed a bug report and pulled the beta while we investigate.

It appears to be caused by upgrading Word Find documents to sync v2. If you have no Word Find Documents, you may be able to safely run the beta by installing it manually using the links at http://community.logos.com/forums/t/52967.aspx. Or you can wait for 4.6a Beta 2, which should resolve this issue.

Thanks for keeping an eye on the forum after hours!

 

Posts 2964
tom | Forum Activity | Replied: Wed, Sep 19 2012 8:42 PM

Bradley Grainger (Logos):
Word Find documents
Question, what are Word Find documents?

Posts 8006
LogosEmployee

tom collinge:

Question, what are Word Find documents?

"Word Find Puzzle" on the File menu. See http://wiki.logos.com/Word_Find_Puzzle for more information.

Posts 13358
Forum MVP
Mark Barnes | Forum Activity | Replied: Thu, Sep 20 2012 2:43 AM

I'm at a machine I can't risk at the moment, but if someone doesn't mind experimenting on their user documents:

  • Does working offline help?
  • Does deleting the %appdata%/Logos4/Documents/{random}/Documents/WordFind help?
  • For advanced users: Does this help ( %appdata%/Logos4/Documents/{random}/Documents/DocumentInfo.db) : DELETE FROM DocumentInfo WHERE KindId='898'

(This might not work, and might delete irretrievably your WordFind documents).

Posts 6483
Forum MVP
Lynden Williams | Forum Activity | Replied: Thu, Sep 20 2012 3:20 AM

Mark Barnes:
Does working offline help?

No. It still crashes.

Mark Barnes:
Does deleting the %appdata%/Logos4/Documents/{random}/Documents/WordFind help?

Yes. I am up and running.

Thank you for your assistance.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 6483
Forum MVP
Lynden Williams | Forum Activity | Replied: Thu, Sep 20 2012 3:40 AM

It is not syncing, but at least it works.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 2964
tom | Forum Activity | Replied: Thu, Sep 20 2012 3:47 AM

Bradley Grainger (Logos):

tom collinge:

Question, what are Word Find documents?

"Word Find Puzzle" on the File menu. See http://wiki.logos.com/Word_Find_Puzzle for more information.

Thanks,  When I read "Word" I thought of MS Word, like there was a special MS Word "find" document, and it did not make any sense to me.

Posts 6483
Forum MVP
Lynden Williams | Forum Activity | Replied: Thu, Sep 20 2012 3:48 AM

Still seeing the yellow sync arrow, but when I told it to download a book from the desktop to the tablet, it synced and worked. So it seems only some parts of it are not syncing.

Like the idea of the download option. You can simply send a resource to your mobile device that you are reading, knowing that it will download when you start up the app.

How about forcing the app to sync. I had to close it (using Ice cream sandwich) and reopen for the tablet to sync.

Thanks once again.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 3809
spitzerpl | Forum Activity | Replied: Thu, Sep 20 2012 4:51 AM
Mark Barnes:

I'm at a machine I can't risk at the moment, but if someone doesn't mind experimenting on their user documents:

  • Does working offline help?
  • Does deleting the %appdata%/Logos4/Documents/{random}/Documents/WordFind help?
  • For advanced users: Does this help ( %appdata%/Logos4/Documents/{random}/Documents/DocumentInfo.db) : DELETE FROM DocumentInfo WHERE KindId='898'

(This might not work, and might delete irretrievably your WordFind documents).

Seems to be working for me too. Thanks!
Posts 1432
Tonya J Ross | Forum Activity | Replied: Thu, Sep 20 2012 3:42 PM

This issue should be resolved in 4.6a Beta 2.

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