I don't understand the USP...

Unique Selling Proposition

I've tried to follow the various posts and threads. I've tried to wade thru the hectoring, complaining and marketing. So far I have been unable to find a clear, direct answer to the question: "Why do I need to upgrade my vast holdings?"

I understand there is a new interface
I understand there are new databases
I understand there will be some gee whiz connectivity to other goodies

But won't these all be available in what is being called a "minimal cross-grade"? If so, then where's the selling proposition?

Frankly, I am annoyed by being offered a chance to upgrade for close to $500 when the resources I'm being offered I already own?

I don't have a problem with Logos making a profit - that's what they're in business for. Without profits they can't do all the development, add new resources & ad nauseum. But I have to say that this is a marketing fiasco and has done some serious damage to the brand.

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Alexander

Frankly, I am annoyed by being offered a chance to upgrade for close to $500 when the resources I'm being offered I already own?

You are not being offered a chance to upgrade for the resources you already own. The $500 represents the cost to upgrade PLUS the additional resources in the new bundle. If you want to wait for the minimal price cross grade, you won't shell out money for books you may not want.

JT (alabama24)

Frankly, I am annoyed by being offered a chance to upgrade for close to $500 when the resources I'm being offered I already own?

As Alexander stated, you are paying for new resources. The base packages from L4 to L5 are not identical. Sometimes Logos is asked to remove resources from future base packages. This actually happened during the 4.x builds. NOTE: Users who purchase base packages never lose resources… the changing of base packages only effects new customers. When the packages get changed, old customers can upgrade at a discount, taking their previous purchases into consideration. That is what is happening here. You are being offered an opportunity to gain new features and databases, while also adding to your collection. You are not paying twice for your resources. Hope that clears things up a bit. [:)]

Jonathan Sine

https://community.logos.com/discussion/comment/414277#Comment_414277

you are paying for new resources. The base packages from L4 to L5 are not identical. Sometimes Logos is asked to remove resources from future base packages. This actually happened during the 4.x builds. NOTE: Users who purchase base packages never lose resources… the changing of base packages only effects new customers. When the packages get changed, old customers can upgrade at a discount, taking their previous purchases into consideration. That is what is happening here. You are being offered an opportunity to gain new features and databases, while also adding to your collection. You are not paying twice for your resources. Hope that clears things up a bit

I think that a simple forum post from Logos like this at the outset of the 'fiasco' might have been very helpful to alleviate a LOT of misunderstanding.

JT (alabama24)

https://community.logos.com/discussion/comment/414280#Comment_414280

Thanks Jonathan. I agree. [:)]

Lynden O. Williams

https://community.logos.com/discussion/comment/414280#Comment_414280

I think that a simple forum post from Logos like this at the outset of the 'fiasco' might have been very helpful to alleviate a LOT of misunderstanding.

But Jonathan it was in the Faq of the website. Now it is at the top of the L5 Forum, and people are still misunderstanding.

Jonathan Sine

https://community.logos.com/discussion/comment/414363#Comment_414363

But Jonathan it was in the Faq of the website. Now it is at the top of the L5 Forum, and people are still misunderstanding.

I am thrilled with my 'upgrade'... or more accurately 'downgrade'... whatever happened. [:)]

It certainly didn't help that the site was down yesterday. Thus, most people were made aware of Logos 5 through the forum. Perhaps in order to prepare for when the website was restored, the same faq's should have been posted yesterday where they are today (as of 11:11 a.m. my time)

I appreciate the efforts of the many MVP's like yourself and Alabama that are diligently trying to clear it all up. Thanks for your (pl.) work in this!

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