Unannounced Price Change

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This post has 51 Replies | 7 Followers

Posts 31
Doug Witmer | Forum Activity | Posted: Thu, Nov 15 2012 2:25 PM

I was on the Logos web site last week comparing prices of base packages that would upgrade me to Logos 5. At that time the web site was offering me 35% off the Portfolio package which made my price approximately $3200. This week the same web page is offering me a 25% discount and my price is approximately $3400.

I called and talked to a salesman who admitted that there had been an unannounced price change. He also said that he had no authority to negotiate the price.

Doug Witmer

 

Posts 2353
Ronald Quick | Forum Activity | Replied: Thu, Nov 15 2012 2:30 PM

For me, I remember seeing 30% discount for portfolio and now it is 25%.

I just upgraded to Silver 2 days ago - I don't remember the price being lower last week than what I paid.  Maybe the price change was for upper level packages.

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Mark Smith | Forum Activity | Replied: Thu, Nov 15 2012 2:36 PM

Once you upgrade the percentage you can receive from future upgrades decreases. I don't recall the details but recall that fact.

As to massive increases, I certainly would be surprised about that. Logos may have to adjust the pricing in small ways as items in a package increase or decrease in their individual pricing. I believe they try to keep that to a minimum but may be forced to do some adjusting to adjust to the market or to a publisher's requirements. We, of course, don't have that information.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Nov 15 2012 2:37 PM

I've upgraded to Platinum when L5 was released. Shortly after, I looked at the upgrade page and listed there was 5% for Diamond and 10 % for Portfolio. Today it is 0% for the Diamond upgrade and still 10% for the Portfolio.

I have no intention on upgrading to Diamond in the near future, so it has little effect on me.

 

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Nov 15 2012 2:44 PM

Mark Smith:

Once you upgrade the percentage you can receive from future upgrades decreases. I don't recall the details but recall that fact.

Maybe the Diamond upgrade for me dropped to 0% because I purchased a few titles that were discounted yesterday. Not sure, but for me, it doesn't matter much at this time because I'm already at my limit and can't handle anymore right now anyway. Smile

 

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Phil Gons (Faithlife) | Forum Activity | Replied: Thu, Nov 15 2012 2:49 PM

Doug Witmer:

I was on the Logos web site last week comparing prices of base packages that would upgrade me to Logos 5. At that time the web site was offering me 35% off the Portfolio package which made my price approximately $3200. This week the same web page is offering me a 25% discount and my price is approximately $3400.

I called and talked to a salesman who admitted that there had been an unannounced price change. He also said that he had no authority to negotiate the price.

Doug Witmer

Doug, we've never offered a 35% discount on Portfolio. For a brief while there was a 30% discount, which was removed last week.

What the salesperson told you was true, but completely unrelated. In order to prepare Minimal Crossgrade and Core Datasets for launch, we had to make a few pricing changes that may have made single digit adjustments to some upgrade prices.

Posts 2764
Erwin Stull, Sr. | Forum Activity | Replied: Thu, Nov 15 2012 2:54 PM

Phil;

Since you are here. I'm curious. Can you explain the disappearance of the 5% upgrade to Diamond that was listed for me? Is it in fact due to the purchase of some resources yesterday?

Thanks

 

Posts 31
Doug Witmer | Forum Activity | Replied: Thu, Nov 15 2012 3:09 PM

I'm glad you brought up the topic of discount percentages. Last week when the discount was 35% (to the best of my recollection), computing that discount against the retail price produced a discounted price of approximately $3200, and this was the price the web page was offering me.

This week it's a different story. The web page is offering me 25% off, but the $3400 price it's quoting is actually 31% off.

Doug Witmer

Posts 1202
Ward Walker | Forum Activity | Replied: Thu, Nov 15 2012 4:21 PM

Phil Gons:

,,,. For a brief while there was a 30% discount, which was removed last week.

...

Sad  Wish I'd known the upgrade discounts were limited-time only.

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Mark Barnes | Forum Activity | Replied: Thu, Nov 15 2012 4:26 PM

Ward Walker:
Wish I'd known the upgrade discounts were limited-time only.

It was only the 30% Portfolio discount that was reduced to 25%, I think. Everything else stayed the same AFAIK.

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Mark Smith | Forum Activity | Replied: Thu, Nov 15 2012 4:31 PM

Ward Walker:
Sad  Wish I'd known the upgrade discounts were limited-time only.

They always are. You know that. But I understand. We aren't used to seeing one go away before the others, and not without some heads up.

The early bird gets the worm proved true in this one case. (Not me, I'm not tempted by the Portfolio worm.)

Pastor, North Park Baptist Church

Bridgeport, CT USA

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Dave Hooton | Forum Activity | Replied: Thu, Nov 15 2012 4:32 PM

Doug Witmer:

Last week when the discount was 35% (to the best of my recollection), computing that discount against the retail price produced a discounted price of approximately $3200, and this was the price the web page was offering me.

This week it's a different story. The web page is offering me 25% off, but the $3400 price it's quoting is actually 31% off.

I agree with your arithmetic but there is one flaw. The percentage you quote applies to the full regular price (when you click Discount on the Upgrade page). The actual package discount appears at the top of the page and is applied to resources that are NEW to you  e.g. 15% off NEW resources = 35% off the regular price.

Dave
===

Windows 10 & Android 8

Posts 31
Doug Witmer | Forum Activity | Replied: Thu, Nov 15 2012 6:48 PM

Hi Dave,

I kinda understand what you're saying. When I click on the word "discount" on the upgrade page a bubble pops up saying that my discount is 31% (exactly what I had calculated). So then when Logos gives me credit for the books I already own, that credit would make the discount off the retail price seem that much larger.

There's one thing I understand for sure. Last week my price for Portfolio was $3200, and this week it's $3400.

Doug Witmer

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Mark Smith | Forum Activity | Replied: Thu, Nov 15 2012 7:02 PM

Doug Witmer:
this week it's $3400.

That is a chunk of change. Unfortunately we don't know how long the upgrade pricing is going to go on, so how long it will stay at 'only' $3400 for you.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 928
Bill Moore | Forum Activity | Replied: Thu, Nov 15 2012 7:28 PM

I just returned to the house to find the minimal crossgrade live. When I saw the price ($135--I have L4 Platinum), I considered again the possibility of upgrading to L5 Platinum because that would include this $135 minimal crossgrade plus the other resources.

This afternoon it was $484. Now it's $501. Perhaps it's only a $17 difference, but usually companies give you a date when the "early-bird" price of something is going to change. I am far from a Logos critic, but this is mildly irritating.

Pastor, Cornerstone Baptist Church, Clinton, SC

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Mark Smith | Forum Activity | Replied: Thu, Nov 15 2012 7:32 PM

Bill Moore:
This afternoon it was four hundred and eighty-something dollars. Now it's $501. Perhaps it's only a $14 or $15 difference, but usually companies give you a date when the "early-bird" price of something is going to change. I am far from a Logos critic, but this is mildly irritating.

The difference was explained by Phil above as a repricing of some underlying resources which caused a number of packages to increase in price (all dependent on what you already owned). The discount percentage did not change, but the cost of the resources did.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 928
Bill Moore | Forum Activity | Replied: Thu, Nov 15 2012 7:41 PM

Mark--you're not supposed to quote me while I'm editing! Wink

Yes, I saw Phil's post, but I had it in my mind that the Gold was 15% off and the Platinum was 20% off prior to this evening. Now the Gold is not discounted at all and the Platinum is 15% off. I may be completely wrong about that. Regardless, I really cannot remember the price of something increasing during the introductory period without warning. To be fair, Logos has not said that discounts or prices were good till whenever. It just caught me off-guard. And, as I said, it's less than $20, but it is a little annoying.

Pastor, Cornerstone Baptist Church, Clinton, SC

Posts 286
Mathew Voth | Forum Activity | Replied: Thu, Nov 15 2012 7:47 PM

As far as I remember only the biggest three, Platinum, Diamond, and Portfolio were discounted...

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LogosEmployee
Phil Gons (Faithlife) | Forum Activity | Replied: Thu, Nov 15 2012 7:53 PM

Doug Witmer:

Hi Dave,

I kinda understand what you're saying. When I click on the word "discount" on the upgrade page a bubble pops up saying that my discount is 31% (exactly what I had calculated). So then when Logos gives me credit for the books I already own, that credit would make the discount off the retail price seem that much larger.

There's one thing I understand for sure. Last week my price for Portfolio was $3200, and this week it's $3400.

Doug Witmer

Dave is on the right track. Your price is calculated this way: (regular price x ownership discount) x promotional discount = your price.

The total discount appears when you hover over the word Discount. The badge discount is just the extra promotional discount that gets applied on top of your ownership discount.

The ownership discount is permanent, but will change as (1) your buy more content in the destination package or as (2) we change prices for the individual items that make it up. Both of these affect the calculation of how much of the value of the destination package you own.

The promotional discount is temporary—and for upgrades, tiered. It will change at the end of the launch promotion and could possibly change during the launch promotion as we respond to customer feedback, etc.

Posts 177
Alan | Forum Activity | Replied: Thu, Nov 15 2012 7:57 PM

Mark Smith:
Once you upgrade the percentage you can receive from future upgrades decreases. I don't recall the details but recall that fact.

The upgrade calculator definitively seems to be broken. It now correctly says that "You own Logos 5 Minimal Crossgrade" but it no longer seems to take into account my previously owned packages. As a result the upgrades to Bronze and above are significantly higher than they were before the Crossgrade purchase.

Pietermaritzburg, South Africa

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