"Replace with Passage" option in Smart Tags has disappeared for Office 2013 (32-bit)

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This post has 75 Replies | 5 Followers

Posts 7
Stephen Shields | Forum Activity | Replied: Wed, Aug 6 2014 12:30 PM

I implemented the suggestions in this thread.

As you can see, Logos shows up in the Additional Actions / Options list in Word 2010..

However, even though a reference is selected, Word's not giving me the option to insert the text.

I am using Logos Bible Software 5.2a SR-7 (5.2.1.0171) and Word 2010 -- Version: 14 (64-bit)

Any suggestions, shy of going backward to the 32 bit version?

Posts 8022
LogosEmployee

Stephen Shields:
Logos shows up in the Additional Actions / Options list in Word 2010

IIRC, this means that the Smart Tag is installed correctly.

Other things to check now:

  • Are you running Logos? It must be running for the Smart Tag to work?
  • Are you running Logos or Word as an administrator? That's not supported.
  • Check the other known issues at https://www.logos.com/articleviewer/530 
Posts 7
Stephen Shields | Forum Activity | Replied: Thu, Aug 7 2014 7:53 AM

Thanks for the quick reply.

  1. I am running Logos.
  2. I am not running as admin. I am just clicking and going.
  3. The "known issues" page is what sent me to this forum. That's kind of circular. (Actually, it didn't send me here, but I've been there). :)

Any other thoughts?

Posts 24953
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Aug 7 2014 3:23 PM

Have you tried unregistering the 32-bit dll  L4SmrtTg.dll as in a previous post  and are you sure you have the correct LSmtTg64.dll?

Dave
===

Windows & Android

Posts 7
Stephen Shields | Forum Activity | Replied: Thu, Aug 7 2014 7:14 PM

I just did that. Indeed, the 32 bit was successfully unregistered.

And then I Downloaded the 64 bit on from your link, registered it, and rebooted.

With Logos running, I opened Word 2010 64bit and typed the John 2:1, rightclicked it, and had the same outcome as I had above.

.....

Posts 24953
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Aug 8 2014 1:30 AM

Stephen Shields:
With Logos running, I opened Word 2010 64bit and typed the John 2:1, rightclicked it, and had the same outcome as I had above.

This is the time to contact Logos Support for a more complete diagnosis (possibly online).

Dave
===

Windows & Android

Posts 8022
LogosEmployee

Dave Hooton:
This is the time to contact Logos Support

As per https://www.logos.com/articleviewer/530, "The Logos Smart Tag is unsupported"; they'll most likely refer you to the forums.

It's not clear to me (from this thread) if anyone has successfully run the 64-bit Smart Tag with 64-bit Office 2010, or only with Office 2013. Unfortunately, having neither, I'm unable to debug it and see if there's a problem.

I also don't remember if the smart tag creates logs that may identify the problem.

Posts 7
Stephen Shields | Forum Activity | Replied: Fri, Aug 8 2014 10:07 AM

Bradley Grainger (Logos):

Dave Hooton:
This is the time to contact Logos Support

That's how I got here, Dave. Lauren Mittelstaedt, from Logos Support, sent me here.... 

.

.

.

As per https://www.logos.com/articleviewer/530, "The Logos Smart Tag is unsupported"; they'll most likely refer you to the forums.

It's not clear to me (from this thread) if anyone has successfully run the 64-bit Smart Tag with 64-bit Office 2010, or only with Office 2013. Unfortunately, having neither, I'm unable to debug it and see if there's a problem.

I also don't remember if the smart tag creates logs that may identify the problem.

Maybe that's it. Maybe they just never figured out how to get it working in 2010.

Posts 7
Stephen Shields | Forum Activity | Replied: Fri, Aug 8 2014 10:35 AM

Yeah -- I just called them and the representative said there was no way to do this with 2010 64bit. 

To me, that kind of makes Logos something like a Suzuki Hayabusa without a seat. Functional in very exciting ways while being frustrating in the most basic of ways. Sad

Thanks for interacting with me on this, anyway. I appreciate it.

Posts 7
Stephen Shields | Forum Activity | Replied: Tue, Aug 12 2014 11:07 AM

Bradley,

OK -- here's where I am in this. 

  1. I had this working on my 64-bit Windows 7 machine, using Word 2010 32-bit and Logos 5.
  2. I moved to a Windows 8.1 system, and when I installed Word 2010, I decided to do the 64 bit install. The ability to import text by right-clicking a reference did not work, as indicated above.
  3. I followed the instructions in this thread, trying to use your 64-bit dll file (LSmtTg64.dll), unregistering the 32-bit dll (L4SmrtTg.dll) The ability to import text by right-clicking a reference still did not work in Word 2010 64-bit.
  4. I uninstalled Word 2010 64-bit (using "uninstall programs" from the control panel), rebooted, and installed Word 2010 32-bit and rebooted. The ability to import text by right-clicking a reference in Word 2010 32-bit still did not work.
  5. I unregistered the 64-bit dll and registered the 32-bit dll and rebooted. The ability to import text by right-clicking a reference still did not work.
  6. I uninstalled Logos 5 and reinstalled Logos 5 and rebooted. The ability to import text by right-clicking a reference still did not work.

Talking to Jon Kaer, he suggested that the uninstall of the 64-bit version of Word 2010 was incomplete. He suggested that I follow these instructions:

How  to Manually Uninstall or Remove Office Suites
https://office.microsoft.com/en-us/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx

Before undertaking such a task, I thought I would ask you your perspective (Jon seemed to think talking to you here first would be wise).

Any suggestions? 

Thank you.

Stephen

PS: In each case, I do indeed have Logos 5 open while attempting the import of text.

Posts 8022
LogosEmployee

I haven't seen any evidence that the 64-bit Office uninstall was incomplete; I wouldn't bother with manually uninstalling it unless we know for sure that's related.

Which bitness of Office do you have right now?

Does unregistering the same bitness of the Smart Tag make it disappear from the list of "Available Actions" in the AutoCorrect options dialog? (It should.) Does it appear if you register the "wrong" bitness of the Smart Tag? (It shouldn't.) Does unregistering the wrong bitness and re-registering the right bitness of the Smart Tag bring it back to the Available Actions list? (It should.)

If my assumptions (in parentheses above) are correct, then we've proven that the right Smart Tag DLL is being registered and is able to be loaded by Word. Then we can troubleshoot why that's failing to communicate with Logos 5. My guess is that its COM entries aren't registered properly. You can fix this by running "%localappdata%\Logos5\Logos.exe /register". Does that make the Smart Tag start working?

Posts 7
Stephen Shields | Forum Activity | Replied: Wed, Aug 13 2014 4:46 AM

Yes! YES! YES!

Thank you, Bradley! That did it!

And thank you, Jon, for sending me back to Bradley here.

I'm loving it!

~Stephen

Posts 29
James McGowan | Forum Activity | Replied: Thu, Aug 28 2014 9:59 AM

Bradley,

I tried to register the LSmtTg64.dll but am getting this error...

RegWvr32

The module "C:\Users\Path"...failed to load.

Make sure the binary is stored at the specified path or debug it to check for problems with the binary or dependent .DLL files.

The specified module could not be found.

I am running Windows 8.1 with the latest Logos 5 updates on a Dell XPS L702X laptop.

UPDATE:

I finally got it to register by moving the LSmtTg64.dll file to the root of the C: drive.  I now have the Logos item in the Additional Actions >Options list and all the other options in the main Additional Actions Menu! Yeah!

I did have to close and open both Word 2010 64bit and Logos a couple of times to get the options to show up.

Thanks Bradley...and all the others who helped. Wink

Posts 10
Dr. David Wolfe | Forum Activity | Replied: Tue, Oct 7 2014 11:52 AM

I am going to try this again :) . . . very depressing! . . . I upgraded to Office 2013, 32-bit.  Which I think I might like.  Anyway, smart tags isn't working. I did the 'windows thing' and went into the inner sanctum.  Everything is there . . . boxes are checked. If I go into Word, highlight Romans 1:16, and right click, nothing happens.  If I left click I get a drop down box . . . additional actions . . . options . . . which takes me to the inner 'auto correct' . . . everything is checked . . . but for some reasons Word and Logos don't seem to communicate.  I did the registrar thing and I got the message back that L4Smrtg.dll was registered . . . but it still doesn't connect?  Is there another secret command somewhere?

Posts 8022
LogosEmployee

Bradley Grainger (Faithlife):
My guess is that its COM entries aren't registered properly. You can fix this by running "%localappdata%\Logos5\Logos.exe /register". Does that make the Smart Tag start working?

Posts 10
Dr. David Wolfe | Forum Activity | Replied: Wed, Oct 8 2014 9:53 AM

Hi Bradley . . . I took your suggestion . . . after running "%localappdata%\Logos5\Logos.exe /register" the popup message said it registered correctly . . . but the smart tag still doesn't work.  When I 'right' click on the reference [Romans 1:16] . . . the "Office edit popup box" pops up for fonts etc. If I left click on the reference  I get the "Office Edit" and a drop-down box with more edit stuff, including "additional actions" which sends me to "options", which sends me to the ' "Auto Correct box".      

My Logos Smart Tag is in AppData\Local\Logos5\System\L4SmrtTg.  Is that where it is suppose to be?

Posts 487
John Duffy | Forum Activity | Replied: Mon, Nov 3 2014 2:56 AM

Bradley Grainger (Faithlife):

Bradley Grainger (Faithlife):
My guess is that its COM entries aren't registered properly. You can fix this by running "%localappdata%\Logos5\Logos.exe /register". Does that make the Smart Tag start working?

I have a problem since upgrading to Logos 6, without changing my Win7 64bit or Office 2010 32 bit installations.  I could not get the smart tags to work, even by following the suggestions. 

But I found that while I had both Logos and Word closed, registering didn't work. But eventually I tried it with them both open, and registering in a command window worked again.  Smile

The path I'm using is: C:\Users\John\AppData\Local\Logos4\System\Logos.exe /register which is slightly different to that suggested.

Posts 24953
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Nov 3 2014 12:26 PM

Dr. David Wolfe:
My Logos Smart Tag is in AppData\Local\Logos5\System\L4SmrtTg.  Is that where it is suppose to be?

Yes. But the View you have drops the suffix for known file types, so you have to type L4SmrtTg.dll when registering.

Dave
===

Windows & Android

Posts 24953
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Nov 3 2014 12:32 PM

John Duffy:
The path I'm using is: C:\Users\John\AppData\Local\Logos4\System\Logos.exe /register which is slightly different to that suggested.

Faithlife created a problem by naming the base folder after the version of Logos. So now we have users upgrading to L6 with  \Logos4 and \Logos5 folders. If you perform a clean install of L6 the base folder is \Logos.

Dave
===

Windows & Android

Posts 487
John Duffy | Forum Activity | Replied: Mon, Nov 3 2014 12:56 PM

Dave Hooton:

John Duffy:
The path I'm using is: C:\Users\John\AppData\Local\Logos4\System\Logos.exe /register which is slightly different to that suggested.

Faithlife created a problem by naming the base folder after the version of Logos. So now we have users upgrading to L6 with  \Logos4 and \Logos5 folders. If you perform a clean install of L6 the base folder is \Logos.

Hi Dave, I understand. The naming isn't a problem. The main thing I intended to note was that the path was absolute rather than relative.  Also, I find it easier to navigate to the folder in Windows Explorer, then shift+right-click and select "Open command window here" and then just type the command e.g. "Logos.exe /register", than entering the long absolute or relative path in the command window.  It saves a lot of hassle on occasions.

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