Page 1 of 1 (4 items)
This post has 3 Replies | 1 Follower

Posts 6
Tim Cremean | Forum Activity | Posted: Wed, Feb 6 2013 12:33 PM

I've tried several times to download Proclaim on a second church computer but keep getting an error.  I've attached the error info.7215.CARLMJ1B.log

Posts 646
Ann Boyles | Forum Activity | Replied: Thu, Feb 7 2013 10:36 AM

Hello Tim,

When you uninstall Proclaim, could you also delete the Proclaim folder you see in the following location?:

C:\Users\[your user id]\AppData\Local

You may have to turn "show invisible folders" on to navigate to that directory; you can do this by going to Control Panel > Folder Options and, in the "View" tab, check the radio button for "Show hidden files, folders, and drives".

Then try downloading and installing again. Let me know if this does not work for you and we can dig in further.

Posts 6
Tim Cremean | Forum Activity | Replied: Thu, Feb 7 2013 12:24 PM

I could locate that folder, but there wasn't any Proclaim info there.  I've never had success downloading it so there probably wouldn't be a data file.

Posts 1728
LogosEmployee
Hunter Clagett | Forum Activity | Replied: Sat, Feb 9 2013 10:19 AM

Tim Cremean:

I could locate that folder, but there wasn't any Proclaim info there.  I've never had success downloading it so there probably wouldn't be a data file.

I have sent you some steps to try via email.

 

- Hunter Clagett

Logos 4 Bug Report - Mac | PC

Proclaim - Mac/PC

Page 1 of 1 (4 items) | RSS