Bug: Crashed on Home Page

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This post has 11 Replies | 0 Followers

Posts 1002
LimJK | Forum Activity | Posted: Tue, Feb 26 2013 8:45 AM

Hi

I am using Logos 5.0b SR-1 (5.0.2.0727) on Windows 7 under Parallels.

Step to re-create crash:

  • Under Tools -> Program Settings, change my original "Program Scaling" from 120% to 100%
  • Home page started to refresh ...
  • Crashed

7220.Logos Log Files.zip

Work around:

  • Restart Logos 5 by holding on to Control Key and double click on Logos Icon on Desktop
  • Check - Start with Blank Layout and Sign-in
  • Change Program Scaling from 100% back to 120%
  • Logos 5 starts properly

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Tue, Feb 26 2013 9:19 AM

Hello LimJK,

I am unable to reproduce this. If you load your home page at 120%, it does not crash? Can you load the home page, then hit F5 to refresh it?

Does the crash still occur?

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 22466
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Feb 26 2013 2:30 PM

LimJK:
Step to re-create crash:

I can't reproduce it but it isn't isolated - this is the 3rd occurrence of this Home Page crash in the last 24 hrs I've seen and responded to:-

"Element of type 'System.Windows.Documents.Floater' cannot be placed..."

Dave
===

Windows & Android

Posts 1002
LimJK | Forum Activity | Replied: Tue, Feb 26 2013 2:58 PM

Mike (Tech Support):

If you load your home page at 120%, it does not crash? Can you load the home page, then hit F5 to refresh it?

Does the crash still occur?

Mike,

It does not crash when program scaling is 120% ... (?)

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 1002
LimJK | Forum Activity | Replied: Tue, Feb 26 2013 2:59 PM

Dave Hooton:

I can't reproduce it but it isn't isolated - this is the 3rd occurrence of this Home Page crash in the last 24 hrs I've seen and responded to:-

"Element of type 'System.Windows.Documents.Floater' cannot be placed..."

Dave, Thanks ...

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 22466
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Feb 26 2013 6:15 PM

LimJK:
Dave, Thanks ...

See http://community.logos.com/forums/p/66978/466568.aspx#466568.

Dave
===

Windows & Android

Posts 1002
LimJK | Forum Activity | Replied: Wed, Feb 27 2013 5:47 AM

Mike + Dave,

Not sure if it is related (?) ... Now Home Page loads correctly for both Program Scaling at 100% and 120%.

I changed my Graphics settings on Parallels 8:

  • From Original: 32MB of Video Memory + 3D Acceleration (Disabled)
  • To Current: 512MB of Video Memory + 3D Acceleration (DirectX 10)

I have been on the original low video settings for a long time, to conserve battery. When I get some time I will do some more experiments and report back here.

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 1002
LimJK | Forum Activity | Replied: Wed, Feb 27 2013 6:02 AM

LimJK:

When I get some time I will do some more experiments and report back here.

Sorry Guys,

Looks like it has nothing to do with Graphics Settings on Parallels 8.  I switch it back to my original low Video settings.

Not sure what has happened 24 hours ago?

JK

MacBookPro Retina 15" Late 2013 2.6GHz RAM:16GB SSD:500GB macOS Sierra 10.12.3 | iPhone 7 Plus iOS 10.2.1

Posts 114
Kenneth Morris | Forum Activity | Replied: Wed, Feb 27 2013 7:04 AM

My homepage also makes L5 crash. I open to a saved layout and everything is fine Until I try to open the homepage. It opens to about 75% of the screen with the top resources in the layout still showing at the bottom of the screen. The program quits responding the crashes. 

Mac Pro 13 Retina 8GB, 256 flash 

Posts 227
LogosEmployee
Mike | Forum Activity | Replied: Wed, Feb 27 2013 8:36 AM

We may have a work around to apply for this issue. If you're still experiencing the crash, please call support for direct assistance. Meanwhile, we are also collecting data to try and identify the source of the problem and address it, preventing future problems.

Mike

Faithlife Tech Support
Win Logs|Mac Logs|Training

Posts 114
Kenneth Morris | Forum Activity | Replied: Wed, Feb 27 2013 9:59 AM

I tried to open homepage after changing scaling to 120% and still crashed. Logs attached. I did notice the (windows windows) notation at the end of the log. Not sure I want to spend the time calling Tech support. I guess I will stay away from the homepage for awhile.

Mac Pro 13 Retina 8GB, 256 flash 

Posts 22466
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Feb 27 2013 7:45 PM

Kenneth Morris:

I tried to open homepage after changing scaling to 120% and still crashed. Logs attached. I did notice the (windows windows) notation at the end of the log. Not sure I want to spend the time calling Tech support. I guess I will stay away from the homepage for awhile.

Ken, your crash is not related to this Home Page error as it is the same DiskI/O error you had before, related to Preferences files. You should contact Support about this as the previous fix did not work.

Dave
===

Windows & Android

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