Logos 5 crash after fresh installation

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This post has 9 Replies | 0 Followers

Posts 3
zerking | Forum Activity | Posted: Sat, Mar 2 2013 6:40 AM

Please have a look at the log file attached, I don't know what's wrong with it !!! It keeps crashing when I try to access work offline mode.

reagards2211.Logos Log Files.rar

Posts 27675
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Mar 2 2013 7:25 AM

Please attach the logos.log file directly without compressing it… I can't view your logs in the .rar compression format.

OSX & iOS | Logs |  Install

Posts 3
zerking | Forum Activity | Replied: Sat, Mar 2 2013 8:00 AM

Reupload 2 log files.

02878.LogosError.log

0830.LogosCrash.txt

Posts 27675
Forum MVP
JT (alabama24) | Forum Activity | Replied: Sat, Mar 2 2013 9:25 AM

Do you have the logos.log file? (That would only be generated if you enabled logging).

OSX & iOS | Logs |  Install

Posts 8010
LogosEmployee

This is not an error that I've seen before, so I'm not sure what could be causing it.

Have you ever worked online on this computer, or have you always worked offline?

Posts 3
zerking | Forum Activity | Replied: Sat, Mar 2 2013 8:09 PM

Here is the log file: 6378.Logos.log

 I always work in offline mode to keep my desktop clean from Virus

Posts 8010
LogosEmployee

zerking:

 I always work in offline mode to keep my desktop clean from Virus

This may be the cause of the crash; we'll investigate further. Unfortunately, I don't know if there is a work around other than working online (at least once).
Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Mar 3 2013 9:10 AM

Welcome Big Smile

Wonder about Licenses.dat file size in C:\Users\Loc\AppData\Local\Logos5\Data\03x2uotl.wux\LicenseManager folder ?

Personally have Logos 5.0b SR-1 installed on a Windows 7 tablet that is always used offline => http://community.logos.com/forums/p/65924/463669.aspx#463669 

Used method 1 to copy Logos 5 from an installation used online => http://wiki.logos.com/Quick_Installation_onto_multiple_computers (after opening resources in online installation and turning off all visual filters)

Upgraded Logos 5.0b RC 1 to Logos 5.0b SR 1 by copying newer Logos.msi from online installation to USB, then opened msi on tablet.  The other install files on the tablet matched other Logos 5 installation.

Keep Smiling Smile

Posts 571
Martin Grainger Dean | Forum Activity | Replied: Sun, Mar 3 2013 1:26 PM
Bradley Grainger (Logos):
zerking:
I always work in offline mode to keep my desktop clean from Virus
This may be the cause of the crash; we'll investigate further. Unfortunately, I don't know if there is a work around other than working online (at least once).
And if we don't have an online connection? I've encountered the same problem. Please fix this! We have to use the program offline also... Martin.
Posts 8010
LogosEmployee

A fix for this crash will be in 5.0b SR-2.

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