Logos 5 not opening

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Neil Hess | Forum Activity | Posted: Sun, Apr 7 2013 9:21 PM

I have uninstalled and reinstalled L5 3 times now on my PC (Windows 7 64), changed the install folder and disabled automatic updates and it is still not opening.  All I get is the splash screen and then nothing.

Any ideas?

Thanks!

Neil

Posts 2275
Andy | Forum Activity | Replied: Sun, Apr 7 2013 10:58 PM

Neil Hess:
Any ideas?

Hi Neil,

I am sorry that you are having difficulties.

I am wondering if the issue you are experiencing has generated any diagnostic logs (I suspect it has). If so, you will need to upload them so that either Logos technical support or a user proficient in reading logs can assist you in diagnosing the problem. There are instructions on generating, locating and uploading diagnostics logs, here,

http://wiki.logos.com/Diagnostic_Logging

Alternatively, you can call customer support who will be able to assist and, if necessary and with permission, access your computer remotely in order to resolve the problem. The contact information for customer support is here,

http://www.logos.com/contact

Blessings,

Big Smile

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