An error occurred during synchronization, click to try again

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Pastor Jim Peacock | Forum Activity | Posted: Fri, May 10 2013 10:21 PM

i have an error sign on the sync icon and it gives me a message that reads, "An error occurred during synchronization, click to try again"  I was working on tagging my library when it happened.  Any help?

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Rosie Perera | Forum Activity | Replied: Fri, May 10 2013 11:05 PM

Jim,

Welcome to the Logos forums!

When happens when you click the sync arrows (in the upper right corner, where the error alert yellow triangle showed up) to try again?

Could have just been a temporary network glitch. Give it a few minutes and try again.

Posts 2
Pastor Jim Peacock | Forum Activity | Replied: Fri, May 10 2013 11:14 PM

The arrows turn, and then the yellow triangle appears again.  It has been this way for almost two hours.  My other computer with logos5 has no problems connecting and syncing.

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Dave Hooton | Forum Activity | Replied: Fri, May 10 2013 11:44 PM

Jim, this could be a problem that has affected other users recently. If you upload your Logos log folder (see http://wiki.logos.com/Diagnostic_Logging) just after experiencing this problem we can determine if it is the same issue.

Please stop tagging in Library in the meantime.

Dave
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Windows 10 & Android 8

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Bruce Dunning | Forum Activity | Replied: Sun, May 12 2013 7:22 PM

I think I have been having the same problem.

http://community.logos.com/forums/p/69753/488506.aspx#488506

Thanks for pointing this out Rosie!

Using adventure and community to challenge young people to continually say "yes" to God

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Please see the update on this issue here: http://community.logos.com/forums/p/69793/489345.aspx#489345

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