Mac Crash: copying portion of book into open Word file

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romeo jimenez clemente | Forum Activity | Posted: Tue, Jun 18 2013 10:43 AM

My Logos crashes several times when I am using the Print function to copy portion of a book into an open MS Word file.

I already deleted the App from Application and installed a new downloaded dmg. It still crashes. Attached is the log file from the diagnostic utility.

I have Mac OS X 10.8.4.

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Thomas Ball | Forum Activity | Replied: Tue, Jun 18 2013 3:19 PM

Hi Romeo,

Thanks for the logs. Can you do a couple things for me? 

1. Replicate the crash, and before the last step to make it crash hit the sample button and then hit "print" or whatever it is that causes the crash at the end. 

2. Can you provide reproduction steps so I can see if I can replicate the behavior? 


Posts 3
romeo jimenez clemente | Forum Activity | Replied: Wed, Jun 19 2013 3:36 AM

Hi Tommy,

some steps to replicate:

1) Open Word 2011 Mac

2) Open Logos 5

3) Open any book you like to cope some chapters into Word file

4) select a chapter

5) press cmd+p

6) select several text by clicking box

7) select paste into open Microsoft Word document

8) close print

9) do again steps 4-8, this time it will crash

I gor another crash but was not able to turn diagnostic logging. I will capture it again.



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