How Long on a Mac

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Posts 7
Jay | Forum Activity | Posted: Thu, Jun 20 2013 6:02 AM

I jst purchased Logos 5 and the large page came up but there are no resources. Are they downloading? I'm confused. Any help greatly appreciated.

Posts 1875
Paul-C | Forum Activity | Replied: Thu, Jun 20 2013 6:10 AM

Jay, welcome to the forums.

Firstly, have you installed Logos 5 onto your Mac from here?

http://www.logos.com/installation

If so, have you logged in with the same username and password you used to buy your resources?  

Logos 5 should begin to download the resources - you can tell by a little blue Logos icon appearing on the top right hand side of your screen.  Once the resources have downloaded, it will take many hours (depending on how fast your mac is) for those resources to index.  

If you keep clicking on the little blue icon on the top of the screen, it will tell you what the program is doing (i.e. downloading, indexing, etc.)

Posts 7
Jay | Forum Activity | Replied: Thu, Jun 20 2013 6:24 AM

I did download it from there but there is no little blue logo. There are two arrows not moving in the top right.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Jun 20 2013 6:25 AM

Welcome to the forums Jay! Smile

Jay LOWRY:

I jst purchased Logos 5 and the large page came up but there are no resources. Are they downloading? I'm confused. Any help greatly appreciated.

A couple of things. 

  1. Did you purchase a base package? The larger the package, the longer it will take to download & index. When this is happening, you should see an icon up top indicating such.
  2. It appears the servers are having troubles. I "purchased" a free book this morning, but the website shows I don't own it yet, and it hasn't downloaded. There may be a problem with the servers, which might be part of your confusion. 

macOS, iOS & iPadOS | Logs |  Install

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Jun 20 2013 6:27 AM

Jay LOWRY:
I did download it from there but there is no little blue logo. There are two arrows not moving in the top right.

My guess is that you are experiencing the same problem the rest of us are. As for the "two arrows"… that is for syncing data… but not for downloading or indexing (It won't spin due to a download).

macOS, iOS & iPadOS | Logs |  Install

Posts 1875
Paul-C | Forum Activity | Replied: Thu, Jun 20 2013 6:29 AM

I think I know what may be happening.  Idea  From this thread, it looks like Logos have a server issue where resources are not currently downloading: http://community.logos.com/forums/t/71661.aspx?PageIndex=2

I picked up two free books today and neither has downloaded to my mac.  It may be, Jay, that once Logos remedies the issue all your resources will start downloading, then they will index.  Once indexing is complete, you should be good to go.

[EDIT - Alabama beat me to it...]

Posts 7
Jay | Forum Activity | Replied: Thu, Jun 20 2013 6:34 AM

Thank all of you so much.

Posts 7
Jay | Forum Activity | Replied: Thu, Jun 20 2013 6:34 AM

Thank all of you.

Posts 1875
Paul-C | Forum Activity | Replied: Fri, Jun 21 2013 12:08 AM

It's our pleasure, Jay. Hope everything has downloaded and indexed as it should.

Posts 7
Jay | Forum Activity | Replied: Fri, Jun 21 2013 4:46 AM

It worked very well.

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