Crashes When Trying to Print/Export

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Posts 28
Greg Dietrich | Forum Activity | Posted: Fri, Jun 21 2013 8:23 AM

I am having an issue where every time I try to print/export an article Logos 5 is crashing.

To create I am selecting Command+P, the window comes up and crashes within about 2 seconds. It is happening in all resources.

I'm using OS X 10.8.4 on an iMac 2.5 GHz Intel Core i% with 16GB or RAM. I'm running Logos 5.

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 29253
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Jun 21 2013 8:31 AM

Please enable and post logs. See my signature line for a link to directions.

macOS, iOS & iPadOS | Logs |  Install

Posts 28
Greg Dietrich | Forum Activity | Replied: Fri, Jun 21 2013 8:38 AM

3566.LogosLogs.gadietrich.20130621-113749.zip

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 3187
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, Jun 21 2013 11:13 AM

G. A. Dietrich:

The logs you attached are from 6/11, can you replicate the crash and provide a contemporary set of logs?

 

Posts 28
Greg Dietrich | Forum Activity | Replied: Mon, Jun 24 2013 6:58 AM

OK, hopefully these will be the most up to date ones. It might also be worth noting that Logos is running just fine on my MacBook Air.

6622.LogosLogs.gadietrich.20130624-095732.zip

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 3187
LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Jun 24 2013 11:10 AM

Those are contemporary, thank you. Can you do it one more time, but this time hit the sample button just before you open the print-panel button. I want to get the sample log for development to look at, just in case. 

 

Posts 28
Greg Dietrich | Forum Activity | Replied: Mon, Jun 24 2013 11:14 AM

I zipped up both of those for you. Hopefully this is helpful.

2273.Archive.zip

G. A. Dietrich

Christian, Husband, Professor, Lover of Great Books (In that order)

Posts 3187
LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Jun 24 2013 12:21 PM

I'm going to email you about this. 

 

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