Logos 5 crashing on open

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James Garland | Forum Activity | Posted: Sun, Jul 7 2013 10:02 AM

Running a MacBook Pro, usually works like Logos on Mac (poorly) but as of this morning, it won't open at all, crashes every time I try to load... Nothing new has been installed that in know of. Attached is the error file. Anyone have ideas?

8306.Logos crash.rtf

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JT (alabama24) | Forum Activity | Replied: Sun, Jul 7 2013 10:48 AM

Please enable logging and post logs, per the instructions in my signature line.

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Sun, Jul 7 2013 11:15 AM

Good job on the logs. Smile

I am only recently been promoted to half techie... It does look like you have a corrupted database file, but I am unsure of which one. Your logos.log file says: Unhandled Exception:System.Data.SQLite.SQLiteException: database disk image is malformed. I <think> it might be the PreferencesManager file. Hopefully a techie or someone from Logos will be by soon to advise. 

OSX & iOS | Logs |  Install

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jul 7 2013 4:15 PM

alabama24:

I am only recently been promoted to half techie... It does look like you have a corrupted database file, but I am unsure of which one. Your logos.log file says: Unhandled Exception:System.Data.SQLite.SQLiteException: database disk image is malformed. I <think> it might be the PreferencesManager file. Hopefully a techie or someone from Logos will be by soon to advise. 

For this error, suggest moving:

/Users/jamesgarlandjr/Library/Application Support/Logos4/Documents/cg9xsbo8.4or/UserPreferences/PreferencesManager.db 

to the trash then launch Logos 5.1

By default, /Users/jamesgarlandjr/Library folder is hidden, with many ways to see contents => http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html

Note: Logos 4 and 5 have three PreferencesManager.db files. 

Another option is email to Logos Technical Support => http://www.logos.com/contact with reference to this thread.

Keep Smiling Smile

Posts 22
James Garland | Forum Activity | Replied: Sun, Jul 7 2013 6:32 PM

Thanks smiles - it took three attempts, but Logos finally started... Would be nice if Logos was as prompt at helping customers as you guys are...

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JT (alabama24) | Forum Activity | Replied: Sun, Jul 7 2013 6:36 PM

James Garland:
it took three attempts, but Logos finally started...

So, is it up and running now? All is well? Let us know if you need anything else. Smile

OSX & iOS | Logs |  Install

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