Restrict resource & program updates to once daily

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Rich DeRuiter | Forum Activity | Posted: Tue, Jul 9 2013 11:09 AM

I'd like to repeat a request I made some time ago (too busy to look up right now), to restrict resource and program updates to once per day.

Today I got 2 updates that were released within a couple hours of each other. Each update was one book.

I guess what I'm asking is that Logos create an update queue that closes the "gate" for all releases to a certain time of day, and that that "gate" is only opened once per day. The only exception would be for interim releases that fix bugs causing major problems with the program (release as soon as ready).

I know this creates some issues on the Logos side of things, but the way it is now creates problems on the user end, especially when I need to restart Logos each time and index after each new arrival, rather than once for all of them. I had to pause indexing to write this suggestion, since indexing took up too much overhead on my system to allow Firefox to keep up (or course I have 12 tabs open in Firefox, which doesn't help).

NOTE: as I am writing this, Logos is downloading yet another update, which will require me to restart Logos and indexing for the third time since I started Logos this morning. #frustration

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

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George Somsel | Forum Activity | Replied: Tue, Jul 9 2013 11:24 AM

Richard DeRuiter:

I'd like to repeat a request I made some time ago (too busy to look up right now), to restrict resource and program updates to once per day.

Today I got 2 updates that were released within a couple hours of each other. Each update was one book.

I guess what I'm asking is that Logos create an update queue that closes the "gate" for all releases to a certain time of day, and that that "gate" is only opened once per day. The only exception would be for interim releases that fix bugs causing major problems with the program (release as soon as ready).

I know this creates some issues on the Logos side of things, but the way it is now creates problems on the user end, especially when I need to restart Logos each time and index after each new arrival, rather than once for all of them. I had to pause indexing to write this suggestion, since indexing took up too much overhead on my system to allow Firefox to keep up (or course I have 12 tabs open in Firefox, which doesn't help).

NOTE: as I am writing this, Logos is downloading yet another update, which will require me to restart Logos and indexing for the third time since I started Logos this morning. #frustration

Suggestion:  Schedule your updates for some time such as 3:00 am then do the whole enchilada at once.

george
gfsomsel

יְמֵי־שְׁנוֹתֵינוּ בָהֶם שִׁבְעִים שָׁנָה וְאִם בִּגְבוּרֹת שְׁמוֹנִים שָׁנָה וְרָהְבָּם עָמָל וָאָוֶן

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Richard DeRuiter:

I guess what I'm asking is that Logos create an update queue that closes the "gate" for all releases to a certain time of day, and that that "gate" is only opened once per day.

I thought we already did this, but I guess I could be wrong... 

The home page should list the resources that were updated. Can you paste the names (or a screenshot) here, so I can investigate when and why those resources went out when they did?

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MJ. Smith | Forum Activity | Replied: Tue, Jul 9 2013 11:49 PM

Richard DeRuiter:
, to restrict resource and program updates to once per day.

I actually prefer to get multiple updates in some circumstances - when I purchase online or over the phone I want it immediately regardless of any pre-pubs that may be coming.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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DominicM | Forum Activity | Replied: Wed, Jul 10 2013 12:35 AM

yes been happening to me too.. Francis Chan stuff..

Never Deprive Anyone of Hope.. It Might Be ALL They Have

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Kelvin Niblett | Forum Activity | Replied: Wed, Jul 10 2013 5:09 AM

Richard DeRuiter:

I'd like to repeat a request I made some time ago (too busy to look up right now), to restrict resource and program updates to once per day.

Today I got 2 updates that were released within a couple hours of each other. Each update was one book.

I guess what I'm asking is that Logos create an update queue that closes the "gate" for all releases to a certain time of day, and that that "gate" is only opened once per day. The only exception would be for interim releases that fix bugs causing major problems with the program (release as soon as ready).

I know this creates some issues on the Logos side of things, but the way it is now creates problems on the user end, especially when I need to restart Logos each time and index after each new arrival, rather than once for all of them. I had to pause indexing to write this suggestion, since indexing took up too much overhead on my system to allow Firefox to keep up (or course I have 12 tabs open in Firefox, which doesn't help).

NOTE: as I am writing this, Logos is downloading yet another update, which will require me to restart Logos and indexing for the third time since I started Logos this morning. #frustration

This is already possible quite easily;

when resources are ready to be added to your library;

 

Don't hit restart until you are ready to index your library. Logos does not force me to restart and works perfectly fine when resources are downloaded but not added or indexed.

Otherwise people will buy books to use NOW and have to wait till tomorrow to utilize them. And imagine the extra load on the servers if everyone's updates were held behind a gate until a specific time. 

 

Just because resurces are ready to be added does not mean you have to restart immediately.

 

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DominicM:

yes been happening to me too.. Francis Chan stuff..

If this was the OP's problem, then the cause is not resource updates, but new unlocks (see http://community.logos.com/forums/p/72171/504022.aspx#504022). 

Our systems don't support batching up multiple independent unlocks to happen only once per day.

I'm going to assume this was a one-off issue. If it is a recurring problem, you can use Program Settings to limit automatic downloads to a certain time window; this will almost always ensure that updates only happen once per day.

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Rich DeRuiter | Forum Activity | Replied: Wed, Jul 10 2013 7:32 AM

Bradley Grainger (Logos):
If this was the OP's problem, then the cause is not resource updates, but new unlocks (see http://community.logos.com/forums/p/72171/504022.aspx#504022). 

Okay. I thought I had those already in Logos. Maybe I only had them in Vyrso? I'm not sure. Like the other screen shot, the report on my home page said "update" not "new resources." I have to be somewhere else shortly. After I get back I'll look at my laptop and see if those books are in Logos before I let anything update there.

Either way I didn't know that the unlock issue worked differently. Now I do.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

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Richard DeRuiter:

Okay. I thought I had those already in Logos.

You probably did, but you had the "eBook" (i.e., Vyrso) edition, not the "Logos" edition. In this particular case, a separate copy of the resource was created when these resources were upgraded to Logos editions. As a result of this, you'll have two copies of each book in your Library, and ratings/tags/highlights/notes/etc. will not transfer over. You will probably want to hide the "eBook" edition and keep the "Logos" edition.

(In the future, we plan to upgrade the resources in-place, to avoid these duplicates. See Bob's post here for more information: http://community.logos.com/forums/p/53707/393427.aspx#393427)

Richard DeRuiter:

Like the other screen shot, the report on my home page said "update" not "new resources."

The home page message may not differentiate between these two scenarios. (I'd have to check.)

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Graham Criddle | Forum Activity | Replied: Wed, Jul 10 2013 8:37 AM

Hi Bradley

Bradley Grainger (Logos):
You probably did, but you had the "eBook" (i.e., Vyrso) edition, not the "Logos" edition. In this particular case, a separate copy of the resource was created when these resources were upgraded to Logos editions. As a result of this, you'll have two copies of each book in your Library, and ratings/tags/highlights/notes/etc. will not transfer over

I was reflecting on this in http://community.logos.com/forums/p/72171/504698.aspx#504698 - glad to have the confirmation of what should be happening.

However I have only got one copy of these resources:

"Crazy Love" - for example - shows as being a Logos edition and that it was updated yesterday and I can only see one in my library.

However, my orders show that I "purchased it" (it was free on Vyrso) on 6 April last year.

Am I missing something here or isn't something working as expected?

Graham 

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Mark Barnes | Forum Activity | Replied: Wed, Jul 10 2013 9:43 AM

Graham Criddle:
Am I missing something here or isn't something working as expected?

Due to the separate nature of the Vyrso/Logos catalogue, Vyrso books are not upgraded to Logos books. Instead, when a Vyrso book becomes a Logos book:

  1. A new Logos resource is created.
  2. Owners of the old Vyrso resource are given a 'free' licence to the new Logos resource.
  3. The old Vyrso resource is retired and hidden from your library.

So far as Logos is concerned, they're two entirely different resources (which is why you also lose highlighting and catalogue metadata, and why any links you've made to the old resource will no longer work). Bradley obviously wasn't aware of step 3, but there are a small number of resources that Logos 'hide' from you. It's still in your catalogue, and actually probably still on your hard disk, but you can't access it.

This link will attempt to open the old volume logosres:F4FDBFBFB40BCF855C8CF2BB55C42DCD. It won't let you open it, but you can click on the info panel still. It's an entirely different volume from the new one: logosres:rsnghllwhtgdsdt

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Ken McGuire | Forum Activity | Replied: Wed, Jul 10 2013 9:52 AM

I suspect that someone ran a script to replace the license to the vyrso book with the Logos book yesterday for all users - and had to run the script separately for each title.  Personally I am thankful for the upgrade to the free books I "bought".

I had no notes in my old ones.  If I did, I admit that I would be less pleased if those were lost.  But in general, I trust Logos to solve these migration issues - they have a long history of respecting book licenses from one product to another.

SDG

Ken McGuire

The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann

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Ken McGuire | Forum Activity | Replied: Wed, Jul 10 2013 9:55 AM

Mark Barnes:
This link will attempt to open the old volume logosres:F4FDBFBFB40BCF855C8CF2BB55C42DCD. It won't let you open it, but you can click on the info panel still. It's an entirely different volume from the new one: logosres:rsnghllwhtgdsdt

Off topic question - is is possible to set things up so that we have the option of opening these links on Biblia instead of opening Logos 4/5?

The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann

L8 Anglican, Lutheran and Orthodox Silver, Reformed Basic, Academic Essentials

L7 Lutheran Gold, Anglican Bronze

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Mark Barnes:

Bradley obviously wasn't aware of step 3

Mark is correct; I had assumed we would leave duplicate resources in your library, rather than automatically hide the retired one.

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Todd Phillips | Forum Activity | Replied: Wed, Jul 10 2013 10:13 AM

Bradley Grainger (Logos):

Mark Barnes:

Bradley obviously wasn't aware of step 3

Mark is correct; I had assumed we would leave duplicate resources in your library, rather than automatically hide the retired one.

Well, you have left the Vyrso version in my library in the past, so Logos has not been consistent on this practice.

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Graham Criddle | Forum Activity | Replied: Wed, Jul 10 2013 10:30 AM

Bradley Grainger (Logos):

Mark Barnes:

Bradley obviously wasn't aware of step 3

Mark is correct; I had assumed we would leave duplicate resources in your library, rather than automatically hide the retired one.

On balance - thinking about things like tags, ratings, notes and highlights - leaving duplicates in the library would seem to be a good idea.

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fgh | Forum Activity | Replied: Wed, Jul 10 2013 10:58 AM

Mark Barnes:
So far as Logos is concerned, they're two entirely different resources (which is why you also lose highlighting and catalogue metadata, and why any links you've made to the old resource will no longer work).

This is scary!

Bradley Grainger (Logos):
(In the future, we plan to upgrade the resources in-place, to avoid these duplicates. See Bob's post here for more information: http://community.logos.com/forums/p/53707/393427.aspx#393427)

You need to fix that!

Ken McGuire:
in general, I trust Logos to solve these migration issues

In general, I don't trust them at all. I've seen far too many threads where people have lost hours or days or weeks of work. And half the time they don't even bother to reply to such posts, much less restore things.

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Ken McGuire | Forum Activity | Replied: Wed, Jul 10 2013 11:15 AM

fgh:

Ken McGuire:
in general, I trust Logos to solve these migration issues

In general, I don't trust them at all. I've seen far too many threads where people have lost hours or days or weeks of work. And half the time they don't even bother to reply to such posts, much less restore things.

I suppose you are right.  They are pretty good at keeping their content that we paid for, but notes migration (our work) has not been a priority and has been a pain for those who take lots of notes. To be honest, that is why I don't keep my notes there.

The Gospel is not ... a "new law," on the contrary, ... a "new life." - William Julius Mann

L8 Anglican, Lutheran and Orthodox Silver, Reformed Basic, Academic Essentials

L7 Lutheran Gold, Anglican Bronze

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fgh | Forum Activity | Replied: Wed, Jul 10 2013 11:59 AM

Ken McGuire:
notes migration (our work) has not been a priority and has been a pain for those who take lots of notes

It's not just note content:

  • My note formatting was corrupted by an upgrade 11 months ago, and now again with 5.1. I can't even get anyone to take a look at it.
  • I lost all my Guide Templates when I updated to L5. The only answer I got to that was a completely false claim that it only affected one guide.
  • We regularly see people who lose one or more Layouts, that they may or may not remember how to recreate.
  • People have lost tags, Favorites, highlighting, Collections...

What bugs me even more than the loss, is how little they care about it. And what bugs me even more than how little they care about what's happened, is the fact that ignoring it means that they won't learn how to prevent it the next time.

With other companies, you get an e-mail from the CEO with a profound apology before you've even noticed anything yourself. With Logos, you could as well be talking to a wall.

Ken McGuire:
that is why I don't keep my notes there

To me, a note outside Logos isn't worth writing, since I'll never see it again.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

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fgh:

Bradley Grainger (Logos):
(In the future, we plan to upgrade the resources in-place, to avoid these duplicates. See Bob's post here for more information: http://community.logos.com/forums/p/53707/393427.aspx#393427)

You need to fix that!

Fix what?

We already upgrade thousands of resources in-place, to fix typos, add new data type links, etc. Is there a specific problem you're trying to identify that we should fix?

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