5.2 Beta 3: Blank icon on task bar not fixed

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Todd Phillips | Forum Activity | Posted: Wed, Oct 30 2013 2:24 PM

The release notes say: "Fixed issue with pinned taskbar icons being replaced with blank file icons upon updating".

I have never had this problem before 5.2 beta 3. However, It just happened for me when I installed it:

Could the "fix" have broken it in a different way?

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Dylan Rondeau | Forum Activity | Replied: Thu, Oct 31 2013 12:22 PM

Hi Todd, do you know what version you had installed when you created the taskbar pin? My understanding when testing this was that pins created before 5.2 Beta 1 may have this happen, but pins after that will not blank out. By that logic, this should only occur once, so please let us know if it happens again.

This should have made it into Known Issues, I'm adding it now.

Dylan Rondeau, Software Tester

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Todd Phillips | Forum Activity | Replied: Thu, Oct 31 2013 12:25 PM

Dylan Rondeau:

Hi Todd, do you know what version you had installed when you created the taskbar pin? My understanding when testing this was that pins created before 5.2 Beta 1 may have this happen, but pins after that will not blank out. By that logic, this should only occur once, so please let us know if it happens again.

This should have made it into Known Issues, I'm adding it now.

I've had it pinned for a long time--several versions back, so it must have been before 5.2 beta1.

Wiki Links: Enabling Logging / Detailed Search Help - MacBook Pro (2014), ThinkPad E570

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Michael Fordham | Forum Activity | Replied: Mon, Nov 18 2013 6:03 AM

Hello, I am also having the same issue and have posted here:http://community.logos.com/forums/p/77767/543689.aspx#543689

I see this not only once as suggested but all of the time.

Regards,

Michael

Posts 26
JDC | Forum Activity | Replied: Mon, Nov 18 2013 6:14 AM

This happens to me in Windows 8 every single time the Logos software updates. I always have to unpin it, open the software by a different method, which includes the icon, then pin it again. I have to do that every time I update the software.

Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Nov 18 2013 9:26 AM

Michael Fordham:
Hello, I am also having the same issue and have posted here:http://community.logos.com/forums/p/77767/543689.aspx#543689

Michael I have replied to your original post.

JDC:
This happens to me in Windows 8 every single time the Logos software updates. I always have to unpin it, open the software by a different method, which includes the icon, then pin it again. I have to do that every time I update the software.

Hi JDC, can you please attach your logs? It will help the Developers figure out how to resolve this issue. If you are using Windows (https://www.logos.com/support/logos5/windows/problem) and if you are using Mac (https://www.logos.com/support/logos5/mac/problem). Thank you! 

Posts 19333
Rosie Perera | Forum Activity | Replied: Wed, Nov 27 2013 11:05 PM

It happened for me yet again, updating to 5.2 SR-3 after I'd changed to the stable channel first and then updated.

Logs attached:

8233.LogosUpdateMissingIcon.zip

Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Dec 2 2013 9:06 AM

Rosie Perera:
It happened for me yet again, updating to 5.2 SR-3 after I'd changed to the stable channel first and then updated.

Rosie, after updating to 5.2 SR-3 did you unpin and then pin the icon again? My understanding is that once you pin the icon again after 5.2 Beta 1, it should not blank out again. Please let me know if you are still having this issue.

Posts 19333
Rosie Perera | Forum Activity | Replied: Mon, Dec 2 2013 9:14 AM

Angela Murashov:

Rosie Perera:
It happened for me yet again, updating to 5.2 SR-3 after I'd changed to the stable channel first and then updated.

Rosie, after updating to 5.2 SR-3 did you unpin and then pin the icon again? My understanding is that once you pin the icon again after 5.2 Beta 1, it should not blank out again. Please let me know if you are still having this issue.

I did unpin/repin it after SR-3. I will check for the problem again on the next release.

Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Dec 2 2013 9:38 AM

Rosie Perera:
I did unpin/repin it after SR-3. I will check for the problem again on the next release.

Thank you Rosie. Smile 

Posts 19333
Rosie Perera | Forum Activity | Replied: Wed, Jan 28 2015 1:40 PM

Angela Murashov:

Rosie Perera:
I did unpin/repin it after SR-3. I will check for the problem again on the next release.

Thank you Rosie. Smile 

Angela, this is still not working. 

I complained about it again after 6.0a RC-2: https://community.logos.com/forums/t/97045.aspx 

Another user complained about it today: https://community.logos.com/forums/t/99964.aspx

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