Logos 5 Crashing on Mac

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This post has 10 Replies | 3 Followers

Posts 3
Wayne Kuypers | Forum Activity | Posted: Tue, Nov 19 2013 4:58 PM

Hello, when opening Logos 5 on Mac OSX (mavericks) logos is quitting unexpectedly. I have run the Logos logging utility and attached files. I would appreciate if some clever person can help me to resolve please.

Blessings

Wayne

0675.LogosLogs.waynekuypers.20131120-104153.zip 

Posts 9097
Forum MVP
Mark Smith | Forum Activity | Replied: Tue, Nov 19 2013 7:20 PM

Wayne, it seems to be crashing while trying to generate you Home Page, but why is beyond my ability to say.

First, try starting Logos without going to the Home Page. To do this hold down the CMD key when you click on the Logos icon. Continue holding the key until a dialog screen appears. Select Open to a blank layout and then Sign in.

See if this will get around the error and let you open Logos.

If it does, try a few things to see if they work. Then click on the Home Page icon in the upper left corner. My guess is it will crash after you do that. If so, probably one of the developers will have to look at your logs to identify what exactly is causing the problem. There have been a number of people having problems with Mavericks, so there may be someone who knows what to do (I am a PC guy so generally don't try to give advice to those of you with Macs).

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 3
Wayne Kuypers | Forum Activity | Replied: Tue, Nov 19 2013 7:39 PM

Hi Mark, 

thanks for your help. Opening logos in a blank screen worked and I was able to access the resources that I tried. When I hit the home button as you suggested the program crashed unexpectedly as before. Thanks for helping me get back up and going temporarily, I would appreciate if one of the Mac guys is able to assist further.

Thanks again

Wayne 

Posts 67
Tom Philpot | Forum Activity | Replied: Tue, Nov 19 2013 9:57 PM

Wayne,

In looking at your logs, it looks like a problem displaying media on the home page. The problem might be with one of the specific images in the resources in your library, but it's hard to say from looking at the logs which one.

Would you mind zipping up this folder "/Users/waynekuypers/Library/Application Support/Logos4/Data/t43q866c.35n/HomePage/2013-11-20_5.2.0.52/" and posting the file here? it might give us a clue as to which image was bad.

Thanks,

Tom

Posts 8893
fgh | Forum Activity | Replied: Tue, Nov 19 2013 10:27 PM

Tom Philpot:
In looking at your logs, it looks like a problem displaying media on the home page.

According to 544310.aspx it's the Verse of the Day.

Try unchecking that option.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Tue, Nov 19 2013 10:57 PM

Update: I could open Logos without crashing, and I already had the Verse of the Day unchecked.

Off Topic: Tom, you need to add the new Academic Blog to the options.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 3
Wayne Kuypers | Forum Activity | Replied: Wed, Nov 20 2013 12:03 AM

Hi Tom, 

thanks for your suggestion, I have unchecked the verse of the day and can now open to the home page without any crashes. Problem solved! Big Smile

Thanks for the help everyone!

Blessings
Wayne

Posts 1
Henk de Vries | Forum Activity | Replied: Wed, Nov 20 2013 12:31 AM

Hi,

Unchecking verse of the day did the trick for me as well. No crashes anymore ...

Can you please let us know when we can -without risk of crashes- put this feature on again?

Thanks in advance,

Henk

Posts 1
DAVID | Forum Activity | Replied: Wed, Nov 20 2013 3:47 AM

Unchecking verse of the day works for me as well. That worked.

Posts 10
Jeroen Venus | Forum Activity | Replied: Wed, Nov 20 2013 6:33 AM

Bedankt Henk :-)

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Forum MVP
Jack Caviness | Forum Activity | Replied: Wed, Nov 20 2013 1:54 PM

Henk de Vries:
Can you please let us know when we can -without risk of crashes- put this feature on again?

Tom Philpott (Logos developer) reported in another thread that it has been fixed.

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