Bug: Crashing while reading LEB

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This post has 10 Replies | 1 Follower

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Lynden Williams | Forum Activity | Posted: Fri, Dec 6 2013 3:14 AM

Logos had just finished John 17 and moving into chapter 18 when it suddenly crashed. The Bible was the only one opened.

I had minimized it to open another program Outlook 2013.

3073.LogosError.log

87115.Logos.log

The crash log has an October date. These are the only two with todays date.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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Lynden Williams | Forum Activity | Replied: Fri, Dec 6 2013 3:37 AM

Left it reading and switched to the browser after a restart. Now it is echoing in John 21.8037.awesomium.log

1488.Logos.log

5700.LogosError.log

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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Lynden Williams | Forum Activity | Replied: Fri, Dec 6 2013 3:38 AM

8883.LogosError.log

This error was recorded after bringing the computer out of sleep this morinig. Logos was not runing at the time.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 8020
LogosEmployee

I didn't see any crashes in the log files. Are there details on the crashes in Event Viewer?

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Lynden Williams | Forum Activity | Replied: Fri, Dec 6 2013 1:13 PM

Thanks Bradley. Where should I look in the event viewer?

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 8020
LogosEmployee

Look under Event Viewer (Local) > Windows Logs > Application (in the tree view on the left).

Then, in the main window, look for for an "Error" logged by ".NET Runtime". Select the information and paste it into a reply here.

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Lynden Williams | Forum Activity | Replied: Fri, Dec 6 2013 2:19 PM

Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6F724673
Stack:

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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Lynden Williams | Forum Activity | Replied: Fri, Dec 6 2013 2:38 PM

Just as it moved from John to Acts, the echoing started and then crash.

0435.Logos.log

The only one with the right time stamp. Will enable diagnostic logging again. Never changed it.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 6483
Forum MVP
Lynden Williams | Forum Activity | Replied: Fri, Dec 6 2013 2:40 PM

Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 6D617267
Stack:

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 3153
LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Dec 9 2013 11:21 AM

Hi Lynden,

I think it will be easier to troubleshoot this if you call us at your earliest convenience. 

800-875-6467. We're open 6am PST - 6pm PST. 

 

Posts 1471
Angela Murashov | Forum Activity | Replied: Wed, Feb 26 2014 3:30 PM

This crash should be fixed in 5.2a Beta 5. 

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