Logos 5 crashes when opening Bible Sense Lexicon feature

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LogosEmployee
Guillermo Powell | Forum Activity | Posted: Thu, Jan 16 2014 4:45 PM

This is a Logos laptop, which I use for demos. The crash with the BSL started 2 days ago.

When I switch to my personal account there are no issues.

Posts 27688
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, Jan 16 2014 4:59 PM

I am not fully sure about this... but it can't hurt to try. With Logos closed, move your ErrorReportManager.db file to your desktop, then restart Logos. The path is listed below:

\Users\guillermo\AppData\Local\Logos5\Data\ggakgxa1.snk\Errors\Application\ErrorReportManager.db

OSX & iOS | Logs |  Install

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jan 16 2014 6:51 PM

Guillermo Powell:
This is a Logos laptop, which I use for demos. The crash with the BSL started 2 days ago

I can't reproduce with the same OS and version of Logos. It is trying to open on 'gloom' so try to open BSL on a different word via Exegetical Guide (click a link prefixed by Sense: in the Word by Word section).

Dave
===

Windows & Android

Posts 8022
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Jan 16 2014 10:04 PM

I suggest you bring your laptop over to Development; it's a lot easier to troubleshoot errors in person than through the forums. The Logos Desktop team is on Floor 3. Smile

Posts 8022
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Jan 16 2014 10:20 PM

I can reproduce this in the Spanish UI, but not in English.

Posts 8022
LogosEmployee
Bradley Grainger (Faithlife) | Forum Activity | Replied: Thu, Jan 16 2014 10:59 PM

I've committed a fix for 5.2a. The only workaround I can think of is to use the English UI.

Posts 1471
Angela Murashov | Forum Activity | Replied: Wed, Jan 22 2014 1:27 PM

This will be fixed in 5.2a Beta 3. 

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