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Posts 15
Tim Morris | Forum Activity | Posted: Fri, Feb 14 2014 10:51 AM

Whenever I seek to to a specific location in one of my commentaries I get the following message: Error loading book, Could not load the specified book. 

I know now I have the book (because I am I iam in it) and my Internetconnection is fine. This is happening in my Logos and in my Vyrso aps. 

It makes study hard if you can't go to a location. 

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Feb 14 2014 10:57 AM

Tim Morris:

Whenever I seek to to a specific location in one of my commentaries I get the following message: Error loading book, Could not load the specified book. 

I know now I have the book (because I am I iam in it) and my Internetconnection is fine. This is happening in my Logos and in my Vyrso aps. 

It makes study hard if you can't go to a location. 

Hi Tim,

Which commentary are you referring to, and is it downloaded locally or not?

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:04 AM

Knowledge Bible Commentary, Coctable and more. Whenever I'm in a book and seek to navigate by verse I get that message. It had worked before and Internet seems fine. 

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:07 AM

Should have been Tom Constable commentary, also Believer's Bible Commentary. Expositor's seems to work. 

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Feb 14 2014 11:08 AM

Tim Morris:

Knowledge Bible Commentary, Coctable and more. Whenever I'm in a book and seek to navigate by verse I get that message. It had worked before and Internet seems fine. 

Are they downloaded locally?

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JT (alabama24) | Forum Activity | Replied: Fri, Feb 14 2014 11:08 AM

If the book is downloaded, try deleting the book and redownloading it. There may be a versioning issue present (i.e. you have an older version of the resource stored on your device).

OSX & iOS | Logs |  Install

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:09 AM

should have been Tom Constable. Also Believer's Bible Commentary. Expositor's seems fine

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:12 AM

I don't see a mechanism for either deleting or downloading individual books on my iPad. I assumed I was reading them from the cloud. 

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:13 AM

What does downloaded locally mean on my iPad? I don't see info on that. 

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:16 AM

I get the same thing on Boice's Sermon on the Mount

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:19 AM

OK, they are not downloaded. Should the be? Sorry if I'm being dense. 

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Feb 14 2014 11:24 AM

Tim Morris:

OK, they are not downloaded. Should the be? Sorry if I'm being dense. 

This sounds like a network connection issue but I'm not sure.  Please tap on the Help icon and then Send Support Info - this will send us log information that can help debug the issue.

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 11:29 AM

Thanks, Kevin. I did that. 

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JT (alabama24) | Forum Activity | Replied: Fri, Feb 14 2014 11:53 AM

Tim Morris:

I don't see a mechanism for either deleting or downloading individual books on my iPad. I assumed I was reading them from the cloud. 

It sounds like Kevin is helping you out with your issue, but let me clarify this for you. Most books are accessed via the "cloud," but you can download books for offline viewing. In the Library window, if you tap on the circle "i" logo, a "book info" popup will appear. In that pop up, you will see a "download" button. If the book has already been downloaded, you will see a "remove" button instead. By the way, the "book info" panel can also be accessed when you are reading a book. The circle "i" icon is in the upper right hand corner when the menu is present.

Books can also be downloaded a couple more ways:

  1. You can use the "download all" button. In the list view of the library, scroll slightly upwards and two things will appear: a count of resources available and the "download all" button. Personally, I don't recommend downloading all of your resources for performance reasons. You can utilize this button, however, in some creative ways. If you want to download all of your Vyrso books, for example, you can filter your library to edition:e and press the download all button. All of your Vyrso books (which are all tagged as 'ebook' editions) will be downloaded. You can also tag books within L5 and then download those specifically tagged books in the mobile app.
  2. You can use the library management features within the L5 library to choose which books to download to your mobile device.

OSX & iOS | Logs |  Install

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Feb 14 2014 11:55 AM

Tim Morris:

Thanks, Kevin. I did that. 

We haven't received your support email - are you sure networking is configured and working properly on your device?

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 6:34 PM

OK. Will do so again. 

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 6:38 PM

I got an email back earlier saying my email had been received and someone would get back to me in 24 to 48 hours. Not sure why you don't see it. 

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 6:47 PM

OK. Sent it again and got the same email back. Is there some way to confirm that this is going to the right place?

Thank you for contacting Logos Bible Software.

Our goal is to provide you with the very best support possible. We will respond to your e-mail as quickly as we can, normally in 24 to 48 hours.

If you need to cancel a shipment, please call us at 1-800-875-6467 or 1-360-527-1700.

You'll find immediate answers to most questions in our forums:

http://community.logos.com/forums/

Training Videos: http://www.logos.com/videos

General FAQ: http://www.logos.com/support/faq

Technical FAQ: http://www.logos.com/support/techfaq

Logos Blog: http://blog.logos.com

The Technical Support department is available Monday - Saturday from 6 am - 6 pm Pacific Time at 1-800-875-6467 or 1-360-527-1700.

We look forward to assisting you.

Sincerely,

Logos Tech Service

Logos Bible Software
1313 Commercial St., Bellingham WA 98225-4307

tech@logos.com

Please do not reply to this email as this mailbox is not monitored.

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Feb 14 2014 7:31 PM

Is your app Logos account the same one that you use in the forums? If not, that could be one reason why Kevin didn't find it. It may be next week before someone gets back with you due to the weekend. 

OSX & iOS | Logs |  Install

Posts 15
Tim Morris | Forum Activity | Replied: Fri, Feb 14 2014 7:43 PM

I think the ap is the same, although I'm typing this from a browser on my laptop. I downloaded some of the books and that seems to address the problem, but it still exists on those that aren't locally downloaded. I may try to call tomorrow. Otherwise, I'll wait to hear back. Thanks for your help.  

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