Crash: 4.0a SR1 (4737) fails to load home page

Jon

4.0a SR1 installed automagically with no problems.

Crashes on attempting to load home page. Starts fine with blank layout.

5516.Logos4-311209.log

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Rich DeRuiter

4.0a SR1 installed automagically with no problems.

Crashes on attempting to load home page. Starts fine with blank layout.

Loads fine for me Jon. Reading your log file it looks like an issue with a collection, or in the index file's record of a collection. I'm not smart enough to know if I'm even close, but if you've got the time to rebuild your index, it might work.

Jason Au

https://community.logos.com/discussion/comment/66176#Comment_66176

I've also got this issue. Common theme is the function it crashes at:

Libronix.DigitalLibrary.Utility.ReadingPlan.ReadingPlanUtility.GetTodaysTheoreticalPlanReferences

Mine only started today (it's 31/12 in my part of the world) so I'm wondering if the date may have something to do with it. Then again, that's only a guess.

Russ Quinn

https://community.logos.com/discussion/comment/66187#Comment_66187

After updating to 4.0a SR1, my home page successfully loads but does so very slowly.

Of course, I haven't loaded it in a long while so the slow speed might be due to needing to completely refresh the content?

Terry Poperszky

https://community.logos.com/discussion/comment/66195#Comment_66195

Normal time for me. Almost instantaneous.

Damian McGrath

4.0a SR1 installed automagically with no problems.

Crashes on attempting to load home page. Starts fine with blank layout.

Same problem here. I was happily working away, read your post, clicked on the home page and boom - crash....

http://community.logos.com/cfs-file.ashx/__key/CommunityServer.Discussions.Components.Files/76/7752.Logos4.log

Mark Barnes

https://community.logos.com/discussion/comment/66213#Comment_66213

Same for me:

2009-12-31 00:28:17.5955    5    Info    HomePage.HomePageViewModel    Creating home page cache C:\Users\Mark Barnes\AppData\Local\Logos4\Data\5amtqjih.p4f\HomePage\2009-12-31
2009-12-31 00:28:17.5955    5    Info    HomePage.HomePageViewModel    (Timed) Getting today's references
2009-12-31 00:28:17.8695    5    Info    DataTypeManager    Creating data type bible+elber (Libronix.DataTypes.Bible.BibleDataType).
2009-12-31 00:28:17.8695    5    Info    StandardDataType    (Timed) Initializing data type bible+elber.
2009-12-31 00:28:17.8885    5    Info    StandardDataType    (17ms) Initializing data type bible+elber.
2009-12-31 00:28:17.8885    5    Info    DataTypeManager    Creating data type bible+gnbnr (Libronix.DataTypes.Bible.BibleDataType).
2009-12-31 00:28:17.8885    5    Info    StandardDataType    (Timed) Initializing data type bible+gnbnr.
2009-12-31 00:28:17.9125    5    Info    StandardDataType    (23ms) Initializing data type bible+gnbnr.
2009-12-31 00:28:17.9125    5    Info    DataTypeManager    Creating data type bible+svv (Libronix.DataTypes.Bible.BibleDataType).
2009-12-31 00:28:17.9125    5    Info    StandardDataType    (Timed) Initializing data type bible+svv.
2009-12-31 00:28:17.9255    5    Info    StandardDataType    (12ms) Initializing data type bible+svv.
2009-12-31 00:28:17.9255    5    Info    DataTypeManager    Creating data type bible+rvr60 (Libronix.DataTypes.Bible.BibleDataType).
2009-12-31 00:28:17.9255    5    Info    StandardDataType    (Timed) Initializing data type bible+rvr60.
2009-12-31 00:28:17.9345    5    Info    StandardDataType    (8ms) Initializing data type bible+rvr60.
2009-12-31 00:28:17.9345    5    Info    DataTypeManager    Creating data type bible+vpee (Libronix.DataTypes.Bible.BibleDataType).
2009-12-31 00:28:17.9345    5    Info    StandardDataType    (Timed) Initializing data type bible+vpee.
2009-12-31 00:28:17.9345    5    Info    StandardDataType    (9ms) Initializing data type bible+vpee.
2009-12-31 00:28:18.9426    5    Error    OurApp    Unhandled exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
   at System.ThrowHelper.ThrowArgumentOutOfRangeException()
   at System.Collections.Generic.List`1.get_Item(Int32 index)
   at Libronix.DigitalLibrary.Utility.ReadingPlan.ReadingPlanUtility.GetTodaysTheoreticalPlanReferences(ResourceManager resourceManager, VersifiedResourceManager versifiedResourceManager, ResourceLists resourceLists, KeyLinkManager keyLinkManager, LibraryCatalog libraryCatalog, IWorkState state)
   at LDLS4.HomePage.HomePageViewModel.GetTodaysReferences(ResourceManager rm, VersifiedResourceManager vrm, ResourceLists rl, DocumentManager dm, KeyLinkManager klm, LibraryCatalog lc, IEnumerable`1 seqReadingPlanDocumentIds, IWorkState state)
   at LDLS4.HomePage.HomePageViewModel.<GenerateItemsWork>d__6a.MoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution()
   at Libronix.Utility.Threading.AsyncAction.Continue()
   at Libronix.Utility.Threading.ThreadPoolAsyncAction.<Start>b__0(Object )
   at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(Object state)
   at System.Threading._ThreadPoolWaitCallback.WaitCallback_Context(Object state)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)
2009-12-31 00:28:20.5087    5    Info    HomePage.HomePageViewModel    (2910ms) Getting today's references

Otto S. Carroll

https://community.logos.com/discussion/comment/66195#Comment_66195

Home page has always loaded slowly for me (30+ seconds)...

Russ Quinn

https://community.logos.com/discussion/comment/66213#Comment_66213

Same problem here. I was happily working away, read your post, clicked on the home page and boom - crash....

Drawn like moths to the flame . . .

Mark Barnes

https://community.logos.com/discussion/comment/66187#Comment_66187

Mine only started today (it's 31/12 in my part of the world) so I'm wondering if the date may have something to do with it. Then again, that's only a guess.

That's probably a good call. All of us reporting crashes are on 31 December. Bellingham, you've got about 7½ hours before it gets to you [;)]

Rich DeRuiter

https://community.logos.com/discussion/comment/66213#Comment_66213

Same problem here. I was happily working away, read your post, clicked on the home page a

This is the third Log that has the exact same error. After the error there are a few more lines and then the program quits without reporting what it's doing. I'm not a detail person, but this looks like exactly the same data in all three logs.

Here's the error and the sub-trees:

Error    OurApp    Unhandled exception: System.ArgumentOutOfRangeException: Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
   at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource)
   at System.ThrowHelper.ThrowArgumentOutOfRangeException()
   at System.Collections.Generic.List`1.get_Item(Int32 index)
   at Libronix.DigitalLibrary.Utility.ReadingPlan.ReadingPlanUtility.GetTodaysTheoreticalPlanReferences(ResourceManager resourceManager, VersifiedResourceManager versifiedResourceManager, ResourceLists resourceLists, KeyLinkManager keyLinkManager, LibraryCatalog libraryCatalog, IWorkState state)
   at LDLS4.HomePage.HomePageViewModel.GetTodaysReferences(ResourceManager rm, VersifiedResourceManager vrm, ResourceLists rl, DocumentManager dm, KeyLinkManager klm, LibraryCatalog lc, IEnumerable`1 seqReadingPlanDocumentIds, IWorkState state)
   at LDLS4.HomePage.HomePageViewModel.<GenerateItemsWork>d__6a.MoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()
   at Libronix.Utility.Threading.AsyncWorkerTask`1.ContinueExecution()
   at Libronix.Utility.Threading.AsyncAction.Continue()
   at Libronix.Utility.Threading.ThreadPoolAsyncAction.<Start>b__0(Object )
   at Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(Object state)
   at System.Threading._ThreadPoolWaitCallback.WaitCallback_Context(Object state)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallbackInternal(_ThreadPoolWaitCallback tpWaitCallBack)
   at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object state)

I'm not a programmer, but it looks like something is happening in the index, or between the index and the program.

Anthony Etienne

https://community.logos.com/discussion/comment/66224#Comment_66224

Question for all of you guys with the crashing problems etc, are you all beta testers? Reason I asked is that may be the common theme among you. Since some are having problems; and others like myself are not.

just a thought...

Mark Barnes

https://community.logos.com/discussion/comment/66234#Comment_66234

No, it's definitely the date. I just changed my system clock to 30 December and loaded no problem. Then I changed it back to 31 Dec, and BOOM!

Jason Au

https://community.logos.com/discussion/comment/66229#Comment_66229

I'm wondering, if this is to do with the date, will it resolve itself when we welcome in the new year? Now that'd be funny.

Or God's way of telling us to take a break on New Year's Eve.

Mark Barnes

https://community.logos.com/discussion/comment/66237#Comment_66237

I'm wondering, if this is to do with the date, will it resolve itself when we welcome in the new year? Now that'd be funny.

Based on my experimentation (fiddling with the system date), then yes, it it resolve itself on New Year's Day!

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/66239#Comment_66239

This crash happens on 31 December (local time) if you have no active Bible Reading Plan.

As a workaround, hold down the CTRL key at startup, and check "Use blank layout" on the Sign In screen (as pictured at http://www.logos.com/support/article/2135).

It will resolve itself tomorrow (and we will fix the problem in SR-2, although that will probably be too late...).

Damian McGrath

https://community.logos.com/discussion/comment/66234#Comment_66234

are you all beta testers?

I prefer to think of myself as a crash test dummy....

Dave Hooton

https://community.logos.com/discussion/comment/66230#Comment_66230

It's not restricted to 4.0a. I just crashed 4.0 SR-7 (3272) with the same basic issue, which i think is related to the Reading Plan and date.

BillS

https://community.logos.com/discussion/comment/66195#Comment_66195

After updating to 4.0a SR1, my home page successfully loads but does so very slowly.

After manually updating (another thread) successfully, same here...

BillS

https://community.logos.com/discussion/comment/66243#Comment_66243

are you all beta testers?

I prefer to think of myself as a crash test dummy....

LOL Me, too! [Y] +1

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/66241#Comment_66241

It will resolve itself tomorrow (and we will fix the problem in SR-2, although that will probably be too late...).

We plan to release SR-2 (which will fix the bug) this evening (in case it helps anyone).

Mark Barnes

https://community.logos.com/discussion/comment/66273#Comment_66273

SR-2 does fix the problem.

Anthony Etienne

https://community.logos.com/discussion/comment/66243#Comment_66243

are you all beta testers?

I prefer to think of myself as a crash test dummy....

LOL!!!

Tom Reynolds

https://community.logos.com/discussion/comment/66345#Comment_66345

SR-2 does fix the problem.

Lucky you. I have tried Update Now and closing and reopening L4, all to no avail. It says that there are no updates available but I am still on SR-1 according to the About box.

Tom

UPDATE - Apparently third time's the charm.

Rev Julian Hartley

https://community.logos.com/discussion/comment/66430#Comment_66430

Add me to the list of users who can't get Logos 4 started properly now. I'm currently on 4.0a SR-1 (4.01.3.4737). Rebuilding index has failed to solve the problem.

I'm based in the UK and tried to use Logos 4 just into 31st December (I'm a night owl!) and it crashed at loading the home page. It did that everytime I tried. Came in here and found the tip to start with a blank page and that worked OK - then when going to home page Logos crashed. Got it going again to a blank page and it reported an update had been found. Installed that and the problem was still there. Followed the suggestion to rebuild the index - left it running to do that overnight - but the problem was still there. Rebuilding the index did through up another update availability message box - with a 719.4 MB update! Downloaded and installed that (whatever it was)...... restarted Logos when it asked and Logos went to build the index yet again - but it also crashed and shut down, leaving indexing to carry on somehow anyway! I'm wondering if the call to build the index was generated before the call for the home page so that whatever does the indexing was initiated before the crash and can carry on regardless. After all that was done, I rebooted the computer just to make sure I had a clean system..... and Logos still crashes!

So.... is it date specific? Is this Logos version of the Millennium Bug 10 years on? Doesn't Logos want to leave the "Noughties"? Will we be OK tomorrow? And if it is a date issue, what other dates will cause the same problem?

And.... is there no way of setting Logos 4 to always start with a blank page? I can't find one.

Mark Barnes

https://community.logos.com/discussion/comment/66643#Comment_66643

Julian,

The program update was released with some resource updates. You've got the resource updates, but not the program one. The easiest thing for you to do is either to wait until tomorrow, or to manually install the update by clicking here: http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe

Jason Fletcher

https://community.logos.com/discussion/comment/66647#Comment_66647

I totally thought Y2K this morning!

Bohuslav Wojnar

https://community.logos.com/discussion/comment/66647#Comment_66647

Julian,

The program update was released with some resource updates. You've got the resource updates, but not the program one. The easiest thing for you to do is either to wait until tomorrow, or to manually install the update by clicking here: http://downloads.logos.com/LBS4/Installer/Logos4Setup.exe

Yes, the SR2 solves the problem. I had crash always I started regular way. The only way it worked was blank Logos (without the Home Page). After it installed SR2, it restarted and Home Page came fine. Now it downloads 750 MB of data. Great, I like downloading and indexing [:)]

William Perkins

https://community.logos.com/discussion/comment/66236#Comment_66236

I started having the problem yesterday
12-30-09 and today I read your posting and you are correct. I changed by
computer's date to 11-1-09 and Logos works fine!! It is the date. Thanks for
the temporary fix!

Rev Julian Hartley

https://community.logos.com/discussion/comment/66724#Comment_66724

Thanks, Mark. Now got and installed the program update. I'm on SR2 now and that seems fine at the moment.

Bohuslav..... looks like I got the downloads the other way round from you - Logos found the data update first for me and didn't see the program one, so I got the data but kept the crashing problem! Got SR2 now.

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