Visual Filters Not Syncing

My visual filters are not syncing between machines. The first photo is from my office desktop, and the second is from my laptop. Note the new VFs in the desktop pic are not showing up on the laptop. I also confirmed the same was true of my home desktop.

I know they were working on the sync servers yesterday, but they are done with that, and these changes have been out there for a couple days now with no sync.

Any ideas what I'm doing wrong?

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David A Egolf

My ESV notes were not synching to my iPad this morning. I "primed the pump" by adding a note with the iPad. After the note was added to the file then the rest of the notes synchronized.

I suspect that the Logos cloud is not healthy right now.

Doc B

https://community.logos.com/discussion/comment/586483#Comment_586483

Just got home and checked my home computer...same deal. No sync.

On top of that, there's something wrong with my reading lists. On one of my computers, they seem to have reverted to a calendar date about six or seven months ago. On another, they seem to be fine.

Dave Hooton

https://community.logos.com/discussion/comment/586576#Comment_586576

Guys

I had no problem syncing VF's (changed and new) and Reading Plans between installations of Logos 5. If this is still an issue for you then post a detailed BUG report in the Logos 5 forum, where it will be noticed more readily.

Cynthia in Florida

https://community.logos.com/discussion/comment/586795#Comment_586795

Just came on to check, because my VFs are not working either. Should I call Logos?

Doc B

https://community.logos.com/discussion/comment/588851#Comment_588851

ust came on to check, because my VFs are not working either. Should I call Logos?

Cynthia, I started a BUG thread as suggested, here-

http://community.logos.com/forums/t/83756.aspx

You are welcome to go tag on to it. One Logos staffer has already checked in there.

You could also start a new BUG thread in the Logos 5 forum, which might even be better.

Doc B

My visual filters are not syncing between machines.

PROBLEM SOLVED: The cause was the failure of some custom highlighters not syncing.

For some reason, the custom highlighters I created did not sync from my office computer, where I created them, to my other computers. As a result, the VFs that used the highlights were not available in my resources because they didn't have the correct highlights to use.

The solution was to rename my VisualMarkup folder and restart Logos 5 (which forced it to go to the server and get a new copy of the VisualMarkup folder). The new custom highlighters were then available on the computer, which meant the VFs that had not been available were suddenly there and working correctly.

Big thanks to Logos tech support for fixing this. (He had to have me remote to my home computer via GoToMyPC.com so he could work there, through my office computer into which he had a remote session established...ain't technology wonderful!).

[NB: For anyone who needs to get to that VisualMarkup folder to do what I did, here's how- right-click your L5 icon and choose 'Open File Location'. In the folder that opens, double-click to open the folder called 'Documents'. Now you'll see a .dzu folder with a random name. Double-click it to open it. You should see your VisualMarkup folder somewhere near the bottom of the list. You can type a new name (the Logos tech renamed mine 'VisualMarkup-1'. Close Logos 5 and re-start it. It should re-create this folder (you'll now see the new one as well as your re-named one).]