BUG: Bible Facts shows only Bible Events

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Posts 221
André Kamphuis | Forum Activity | Posted: Thu, May 8 2014 6:21 AM

I don't know why, but when I go to Bible Facts and type a random place name, I get nothing but items from the Bible Events.

Anybody an idea how I can get all the other items (like People, Places and Things) back?

Posts 221
André Kamphuis | Forum Activity | Replied: Thu, May 8 2014 6:31 AM

Maybe some technical information is helpful:

I am running on Logos Bible Software 5.2a SR-3 (5.2.1.0107)

Bible Facts
DB:BIBLICAL-EVENTS
2013-11-15T22:51:10Z
BiblicalEvents.lbsevt
DB:BIBLICAL-PEOPLE-DIAGRAMS
2013-11-20T18:15:23Z
StaticPeopleGraphs.lbsspd
DB:BIBLICAL-PLACES-MAPS
2011-02-17T20:33:14Z
BiblicalPlacesMaps.lbsmps
DB:BIBLICAL-REFERENTS
2014-02-24T17:19:35Z
BiblicalReferents.lbsbrd

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, May 8 2014 6:44 AM

Go to  Help (? icon at top right) >> About Logos Bible Software and check if Bible Facts shows the following:-

If anything looks different try typing update now or update resources in the Command box.

Dave
===

Windows 10 & Android 8

Posts 23202
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, May 8 2014 6:46 AM

Do you have a Logos 5 base package?

Or did you upgrade from Logos 4 using one of the crossgrade options? If so, did you have  Logos 4 base package at all?

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, May 8 2014 6:48 AM

André Kamphuis:
Maybe some technical information is helpful:

You appear to be missing 3 datasets, so try the commands in my previous post.

Dave
===

Windows 10 & Android 8

Posts 221
André Kamphuis | Forum Activity | Replied: Thu, May 8 2014 7:07 AM

Dave, thanks for looking into this. Much appreciated!

When I put in the command bar "Update Resources", it found indeed some updates. It started of with a download of 32.2KB, but as it was downloading it increased to 8.1MB, then something like 112MB, all the way up to 312MB. The completion percentage reached 100% very quickly, even though I am on a super slow internet connection. I feel something might be wrong in the download manager that prevents me from getting my updates.

Are there any files that I could upload that could give a clue what's going on?

I don't know if this is important information or not, but I joined one of the latest Beta-versions. I have not changed any settings since.

Thanks, André

Posts 221
André Kamphuis | Forum Activity | Replied: Thu, May 8 2014 7:18 AM

Graham Criddle:
Do you have a Logos 5 base package?

Yes, I have Biblical Languages v.5 (IH)

Graham Criddle:
did you upgrade from Logos 4 using one of the crossgrade options? If so, did you have  Logos 4 base package at all?

Yes, I had Logos 4 Platinum. Upgraded to Logos 5 starter first. A few weeks later the Minimal Cross grade. Then after a few months the Biblical Languages package.

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Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, May 8 2014 7:37 AM

André Kamphuis:
Yes, I had Logos 4 Platinum. Upgraded to Logos 5 starter first. A few weeks later the Minimal Cross grade. Then after a few months the Biblical Languages package

That should be fine - Dave's advice above is the way to go!

After the download you mentioned seemed to finish was there any indication of resources waiting to be installed?

Posts 221
André Kamphuis | Forum Activity | Replied: Thu, May 8 2014 7:42 AM

Graham Criddle:
After the download you mentioned seemed to finish was there any indication of resources waiting to be installed?

Yes, after the download progress jumped to 100%, it told me restart Logos. When I did, I could not see any update mentioned on the Home Page, nor that any of the Datasets got changed.

Posts 221
André Kamphuis | Forum Activity | Replied: Thu, May 8 2014 8:41 AM

Fixed!!

I was able to connect to a faster internet connection, and the download got completed alright this time. I have the additional data sets and everything works now as it is supposed to.

Thanks both of you for your help!

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, May 8 2014 3:02 PM

Great.

Dave
===

Windows 10 & Android 8

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