Re: BUG: Now I'm getting no e-mails for many forum posts

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This post has 85 Replies | 1 Follower

Posts 51
LogosEmployee
Joel Garboden (Faithlife) | Forum Activity | Replied: Thu, Oct 23 2014 5:21 PM

Permissions to post, it's an error about Access Denied because you don't have access to that particular Forum.

Have you tried copying the text, and trying to create a "new post", then pasting the text into the new post?

Posts 8893
fgh | Forum Activity | Replied: Thu, Oct 23 2014 5:23 PM

OK, let's try the 'nuclear option':

Fuzzy, but hopefully readable.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 51
LogosEmployee
Joel Garboden (Faithlife) | Forum Activity | Replied: Thu, Oct 23 2014 5:26 PM

Ingenious!

I believe I deployed fixes for some of your reported bugs today, thanks for the detailed report!

I'll tally up all existing issues tomorrow and see what I can do.

Posts 8893
fgh | Forum Activity | Replied: Thu, Oct 23 2014 5:34 PM

Joel Garboden (Faithlife):
it's an error about Access Denied because you don't have access to that particular Forum.

That's ridiculous, since I clearly have permission to make all these other posts! In the very same thread, and in reply to the very same posts!

Joel Garboden (Faithlife):
Have you tried copying the text, and trying to create a "new post", then pasting the text into the new post?

I didn't see your post in time, but, yes, I have tried that. Even when I tried just the first part, with no screenshots, and with the bullets removed, it still wouldn't post. 

But screenshots of the Preview seems to have worked. Hope you can read them. A bit hard if you want to quote, though...

Now you can try to figure out what made that post so different from all other posts?

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Fri, Oct 24 2014 6:25 AM

Joel Garboden (Faithlife):
I believe I deployed fixes for some of your reported bugs today

The odd headings seem fixed. I don't think I've noticed any other fixes based on this thread since yesterday.

Though it seems your new code has partly fixed the older 'random font size bug'. It still occurs in posts:

But no longer in the e-mail:

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Fri, Oct 24 2014 8:47 AM

fgh:
The odd headings seem fixed.

I was wrong. I just got two more.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 51
LogosEmployee
Joel Garboden (Faithlife) | Forum Activity | Replied: Fri, Oct 24 2014 10:16 AM

I believe I fixed the problem with quotes in Post subjects for new threads.

However, existing posts/threads will still be 'corrupt' at a database level. I'm working on correcting the data.

Posts 51
LogosEmployee
Joel Garboden (Faithlife) | Forum Activity | Replied: Fri, Oct 24 2014 10:59 AM

Existing posts/threads with ";amp" in the subject should be corrected.

Posts 51
LogosEmployee
Joel Garboden (Faithlife) | Forum Activity | Replied: Fri, Oct 24 2014 2:38 PM

I believe quote formatting is now fixed in email notifications, please let me know if I missed a case.

Posts 8893
fgh | Forum Activity | Replied: Fri, Oct 24 2014 3:27 PM

Joel Garboden (Faithlife):
I believe I fixed the problem with quotes in Post subjects for new threads.

Joel Garboden (Faithlife):
Existing posts/threads with ";amp" in the subject should be corrected.

Joel Garboden (Faithlife):
I believe quote formatting is now fixed in email notifications, please let me know if I missed a case.

Too early too say, but let's hope!Smile

However, I just noticed https://community.logos.com/forums/p/92570/642980.aspx#642980 in my inbox, with a quote by Glenn Airoldi. Unfortunately I didn't recognize the quote, since I never got Glenn's post: https://community.logos.com/forums/p/92570/642968.aspx#642968. So there are still posts going astray.Sad

I'm not your favourite person in the world these days, am I?Big Smile

EDIT: When I try the above links they go to the top of the page, although they are formatted to go to the exact posts.Confused

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 51
LogosEmployee
Joel Garboden (Faithlife) | Forum Activity | Replied: Fri, Oct 24 2014 3:37 PM

fgh:

Unfortunately I didn't recognise the quote, since I never got Glenn's post: https://community.logos.com/forums/p/92570/642968.aspx#642968. So there are still posts going astray.Sad

I'm not your favourite person in the world these days, am I?Big Smile

There are certain cases where the subscriber fails to send a message for some posts (1/55 so far), still looking into it.

Your bug reports are very thorough and you're pretty understanding of things taking time, you're closer to the top than you think. :)

Posts 8893
fgh | Forum Activity | Replied: Sat, Oct 25 2014 6:29 AM

Joel Garboden (Faithlife):

I believe quote formatting is now fixed in email notifications, please let me know if I missed a case.

https://community.logos.com/forums/p/91904/643102.aspx#643102 

https://community.logos.com/forums/p/91904/643148.aspx#643148 

https://community.logos.com/forums/p/92704/643195.aspx#643195 

(EDIT: Same error for https://community.logos.com/forums/p/92525/643205.aspx#643205 and https://community.logos.com/forums/p/92525/643285.aspx#643285.)

(I guess I missed one case in my list above. These all show the first formatting line, but not the last. (Or perhaps there were no such cases until you fixed the other errors.))

I also just got an excellent chance to try a rare test case just for you: a manually added link inside the quote formatting:

https://community.logos.com/forums/p/92694/643200.aspx#643200 

(The smiley doesn't show on the forums either, as you can see.)

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Sat, Oct 25 2014 7:30 AM

Joel Garboden (Faithlife):
Your bug reports are very thorough and you're pretty understanding of things taking time, you're closer to the top than you think. :)

I'm glad not everyone hates me.Stick out tongue (I was getting bashed on another thread last night.)

All bugs are [more of less] frustrating and time-consuming, but, like most people, I'm awfully more understanding when someone listens, responds, reports progress, and is clearly doing something, like you are, than when people write up a case and file it away below a thousand other bug reports and never look at it again. Or when no case is ever filed at all. Or when people keep doing the exact same kind of mistakes I/we have complained about a dozen or more times before. Or when they simply take for granted that I, the paying customer, should do the work they're paid to do. All responses that I am, unfortunately, far more accustomed to getting from Logos than yours.

Of course I would be a lot happier to spend this time if we were actually improving things, and not just trying to get them back to what they once were, but at least something is happening. (Yes, I know, from your perspective you are improving things, but that don't and won't show in my inbox.)

But I'm looking forward to when you've fixed the e-mails, so that I can start pestering you by bumping my old forum bug reports.Big Smile

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Sat, Oct 25 2014 12:11 PM

Joel Garboden (Faithlife):
There are certain cases where the subscriber fails to send a message for some posts (1/55 so far), still looking into it.

Another missing post: https://community.logos.com/forums/p/80086/642793.aspx#642793.

fgh:
EDIT: When I try the above links they go to the top of the page, although they are formatted to go to the exact posts.Confused

This has become an (annoying!) issue for all links everywhere.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Sat, Oct 25 2014 12:27 PM

E-mail:

Same e-mail in a Thunderbird search for 'Karim':

Tongue Tied

Also, when I add a smiley from the popup directly after a screenshot, it becomes a link. Doesn't happen in a normal sentence, or if I type it in. This must be a recent thing.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Mon, Oct 27 2014 12:41 PM

In case you're not aware, I haven't gotten a single e-mail in the last 70 minutes.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 51
LogosEmployee
Joel Garboden (Faithlife) | Forum Activity | Replied: Mon, Oct 27 2014 12:52 PM

We've sent you 36 emails in the past hour, but between 11:34-12:36 PDT we were unable to connect to your email provider. Other email providers did not seem effected. Your email provider became responsive around 12:46 PDT, so you should have just gotten a large batch of emails.

Posts 8893
fgh | Forum Activity | Replied: Mon, Oct 27 2014 1:05 PM

So I did! Thanks. And sorry to give you extra work on a day like this. I took for granted it was another server problem on your end. You seem to have a few.Smile

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Thu, Oct 30 2014 12:16 PM

fgh:
I just noticed https://community.logos.com/forums/p/92570/642980.aspx#642980 in my inbox, with a quote by Glenn Airoldi. Unfortunately I didn't recognize the quote, since I never got Glenn's post: https://community.logos.com/forums/p/92570/642968.aspx#642968.

I'm beginning to see a pattern here. Judging from https://community.logos.com/members/143315/default.aspx, all but one or two of Glenn's most recent posts have gone missing. In the past, MJ's posts have been particularly prone to go missing. So there's definitely something related to the poster going on here.

Also, several e-mail links in the last 24 hours or so have been impossible to open. When I looked closer, it turned out to be because the link went to test.community.logos.com, or something like that, instead of the regular forum.

And just to clear my desktop a bit (I know you have more important things to do right now):

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

Posts 8893
fgh | Forum Activity | Replied: Fri, Oct 31 2014 10:30 AM

Sorry to keep complaining, but now all e-mails have lost the forum name:

But I did notice that you've fixed the ø's.

"The Christian way of life isn't so much an assignment to be performed, as a gift to be received."  Wilfrid Stinissen

Mac Pro OS 10.9.

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