Error synchronizing

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Posts 3
Brad Pearson | Forum Activity | Posted: Thu, May 22 2014 4:34 PM

Logos 5 on Mac OS 10.9.3 MacBook Pro 13" 16 gig RAM

Logos logging utility report:

3122.LogosLogs.thgmusic.20140522-163135.zip

This is what the error looks like:

Posts 29035
Forum MVP
JT (alabama24) | Forum Activity | Replied: Thu, May 22 2014 4:45 PM

Welcome to the forums Brad. Smile

I see that you are getting a sync error, but you haven't told us anything about it. (I do see that you posted logs... good job! I am only half techie and wouldn't be able to understand sync error messages).

Can you tell us more about what is going on? Getting a sync error isn't uncommon... Having persistent ones is a problem. Common reasons for sync errors:

  1. Spotty, weak or non-existant internet connection.
  2. An error with the Logos servers.

If you are continuing to have issues, please give us some more details. Also, have you done something as simple as restart your Mac? 

macOS, iOS & iPadOS | Logs |  Install

Posts 10813
Forum MVP
Jack Caviness | Forum Activity | Replied: Fri, May 23 2014 4:02 AM

Brad Pearson:
Logos logging utility report:

Note that your log shows that your version of Logos is outdated

Starting application (5.0a SR-2, version 5.0.1.0259) on Mac OS X 10.9.3.

This link will give you the latest version Mac which is 5.2a SR-4

Posts 9015
LogosEmployee

5.0a uses "sync v1", which has been discontinued (hence the errors). Upgrading to 5.2a (as Jack recommended) will migrate all your documents and settings to "sync v2" and fix the sync error.

Posts 10813
Forum MVP
Jack Caviness | Forum Activity | Replied: Fri, May 23 2014 8:06 AM

Bradley Grainger (Logos):
5.0a uses "sync v1", which has been discontinued (hence the errors).

Thank you Bradley. Had forgotten that little detail.

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