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Brian Edmonds | Forum Activity | Posted: Fri, May 30 2014 8:19 AM

My name is Brian Edmonds. My email address is [redacted to protect Brian]. I was attempting to open Logos 5 to continue sermon preparation and I received the following:

[converted log into attached file]

7043.Apple Crash Report.txt

Posts 25220
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, May 30 2014 8:45 AM

Hi Brian - and welcome to the forums

sorry to hear you are having problems 

please enable Logos diagnostic logging as per http://wiki.logos.com/Diagnostic_Logging and upload logs after a failed start attempt

Graham

Posts 3190
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, May 30 2014 8:52 AM

Hi Brian,

Sorry for the trouble with Logos. Can you follow the instructions below for me? 

  1. Close Logos 5.
  2. Open Finder.
  3. Press Command+Shift+G.
  4. Type ~/Library into the window.
  5. Navigate to /Application Support/Logos4/Data/unique folder/Resource Manager.
  6. Move the logos folder to your desktop.
  7. Open Logos 5

If it crashes again please setup logging and re-open Logos to log the crash. Here is a link to instructions: www.logos.com/support/logos5/mac/logging

 

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jun 1 2014 3:42 PM

Tommy Ball:
If it crashes again please setup logging and re-open Logos to log the crash. Here is a link to instructions: www.logos.com/support/logos5/mac/logging

Follow-up Crash thread has issues in Logos.log and Indexer.log files => http://community.logos.com/forums/t/85309.aspx

Keep Smiling Smile

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