Crash Report Mac 10.6.8
When attempting to access a resource from my library, the program crashes. Attached is a copy of the logs from the Archive Logs utility.
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Bryant Poythress said:
Attached is a copy of the logs from the Archive Logs utility.
Open Logos to a Blank Layout. Try deleting (Clear) History in Tools >> History, and wait a couple of minutes before accessing a resource.
If it still crashes contact Logos Tech Support on Monday.
Dave
===Windows 11 & Android 13
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Bryant Poythress said:
When attempting to access a resource from my library, the program crashes. Attached is a copy of the logs from the Archive Logs utility.
Welcome [:D]
Log shows Library was filtered for:
jps
Followed by trying to open JPS Dictionary of Jewish Words that crashed Logos 5.2a SR-5 on OS X 10.6.8 (suspect issue with Library pop-up code).
One idea is trying to open resource by dragging from library to desired location.
Another idea is trying to open resource using Command:
LLS:JPSDICJEWRDS
Yet one more idea is using Logos resource link:
logosres:jpsdicjewrds;hw=TANAKH
Keep Smiling [:)]
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I'm having the same issue on my MacBook Air running OS 10.7.5, for the last day or two. The crash will occur whenever the library window closes, on any resource I tried. My workaround is to open the library window using the Go/Library menu, then choose the resource. Don't close the library window, just bring the main window to the front. At least this seems to work for me.
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Eric Seelye said:
I'm having the same issue
Just because you have a similar symptom, doesn't mean you have the same problem. Please enable and post logs in a new thread, clearly explaining your issue. See my signature line for instructions.
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Thanks Keep,
The methods you describe do work, so it appears to be a problem with that method of opening the resource rather than the library or resource itself. Logos support mentioned that this problem is cropping up somewhat frequently since the most recent update, hopefully fix will be identified soon. Thanks for the tip!
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Eric,
Thanks for the tip, that method works flawlessly as well as the ones Keep mentioned above. Logos tech support told me they are working on this issue and sent me the following link and asked me to upload the logs (step 3). I would imagine if you do the same, it might help them in troubleshooting: https://www.logos.com/support/logos5/mac/crash
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Your welcome, Bryant. I'll see if I can log a crash and upload it tomorrow. Want to give them all the help we can.
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Eric Seelye said:
Your welcome, Bryant. I'll see if I can log a crash and upload it tomorrow. Want to give them all the help we can.
Noticed Eric's upload is in thread => Crash When Closing Library Window (Logos 5, Mac) that has a similar crash using Logos 5.2a SR-5 on OS X 10.7.5
Appears LibraryPanelController unload code needs attention by Logos.
Keep Smiling [:)]
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Bryant Poythress said:
When attempting to access a resource from my library, the program crashes.
We have an active case in Development for this crash. A link to this forum post has been added to the case so that we will update you when it is fixed. Thank you
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Logos released 5.2a SR-6 => 5.2a Service Release 6 (5.2.1.0155) available for download with release note reference to this thread.
Does crash repeat with Logos 5.2a SR-6 ?
Keep Smiling [:)]
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