Crash Report Mac 10.6.8

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Posts 24
Bryant Poythress | Forum Activity | Posted: Sat, May 31 2014 12:23 PM

When attempting to access a resource from my library, the program crashes. Attached is a copy of the logs from the Archive Logs utility.

7065.LogosLogs.bp.20140531-141724.zip

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JT (alabama24) | Forum Activity | Replied: Sat, May 31 2014 1:17 PM

Is it the SAME resource every time? Which one? You might need to delete an offending resource and redownload it... I took a look at your logs, but they are beyond my understanding. 

OSX & iOS | Logs |  Install

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Dave Hooton | Forum Activity | Replied: Sat, May 31 2014 4:00 PM

Bryant Poythress:
Attached is a copy of the logs from the Archive Logs utility.

Open Logos to a Blank Layout. Try deleting (Clear) History in Tools >> History, and wait a couple of minutes before accessing a resource.

If it still crashes contact Logos Tech Support on Monday.

Dave
===

Windows 10 & Android 8

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, May 31 2014 4:28 PM

Bryant Poythress:
When attempting to access a resource from my library, the program crashes. Attached is a copy of the logs from the Archive Logs utility.

Welcome Big Smile

Log shows Library was filtered for:

jps

Followed by trying to open JPS Dictionary of Jewish Words that crashed Logos 5.2a SR-5 on OS X 10.6.8 (suspect issue with Library pop-up code).

One idea is trying to open resource by dragging from library to desired location.

Another idea is trying to open resource using Command:

LLS:JPSDICJEWRDS

Yet one more idea is using Logos resource link: 

logosres:jpsdicjewrds;hw=TANAKH

Keep Smiling Smile

Posts 24
Eric Seelye | Forum Activity | Replied: Sat, May 31 2014 6:45 PM

I'm having the same issue on my MacBook Air running OS 10.7.5, for the last day or two. The crash will occur whenever the library window closes, on any resource I tried. My workaround is to open the library window using the Go/Library menu, then choose the resource. Don't close the library window, just bring the main window to the front. At least this seems to work for me.

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JT (alabama24) | Forum Activity | Replied: Sat, May 31 2014 6:53 PM

Eric Seelye:
I'm having the same issue

Just because you have a similar symptom, doesn't mean you have the same problem. Please enable and post logs in a new thread, clearly explaining your issue. See my signature line for instructions.

OSX & iOS | Logs |  Install

Posts 24
Bryant Poythress | Forum Activity | Replied: Sat, May 31 2014 7:55 PM

Thanks Keep,

The methods you describe do work, so it appears to be a problem with that method of opening the resource rather than the library or resource itself. Logos support mentioned that this problem is cropping up somewhat frequently since the most recent update, hopefully fix will be identified soon. Thanks for the tip!

Posts 24
Bryant Poythress | Forum Activity | Replied: Sat, May 31 2014 8:01 PM

Eric,

Thanks for the tip, that method works flawlessly as well as the ones Keep mentioned above. Logos tech support told me they are working on this issue and sent me the following link and asked me to upload the logs (step 3). I would imagine if you do the same, it might help them in troubleshooting:  https://www.logos.com/support/logos5/mac/crash

 

Posts 24
Eric Seelye | Forum Activity | Replied: Sat, May 31 2014 8:41 PM

Your welcome, Bryant. I'll see if I can log a crash and upload it tomorrow. Want to give them all the help we can.

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jun 1 2014 5:40 AM

Eric Seelye:

Your welcome, Bryant. I'll see if I can log a crash and upload it tomorrow. Want to give them all the help we can.

Noticed Eric's upload is in thread => Crash When Closing Library Window (Logos 5, Mac) that has a similar crash using Logos 5.2a SR-5 on OS X 10.7.5

Appears LibraryPanelController unload code needs attention by Logos.

Keep Smiling Smile

Posts 1471
Angela Murashov | Forum Activity | Replied: Mon, Jun 2 2014 12:17 PM

Bryant Poythress:
When attempting to access a resource from my library, the program crashes.

We have an active case in Development for this crash. A link to this forum post has been added to the case so that we will update you when it is fixed. Thank you :) 

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Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Jun 4 2014 8:31 PM

Logos released 5.2a SR-6  => 5.2a Service Release 6 (5.2.1.0155) available for download with release note reference to this thread.

Does crash repeat with Logos 5.2a SR-6 ?

Keep Smiling Smile

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